Zipper
How do you guys like the faux fur trim? I'm eyeing the classic parka, the only thing giving me pause is the faux fur, I've heard real fur is warmer and feels nicer.Mine has both
UNIFORM LA CHILLICOTHE WORK JACKET Drop, going on right now.
Uniform LA's Chillicothe Work Jacket is an elevated take on the classic Detroit Work Jacket. Made of ultra-premium 14-ounce Japanese canvas, it has been meticulously washed and hand distressed to replicate vintage workwear that’s been worn for years, and available in three colors.
This just dropped today. If you missed out on the preorder, there are some sizes left, but they won't be around for long. Check out the remaining stock here
Good luck!.
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Zipper
How do you guys like the faux fur trim? I'm eyeing the classic parka, the only thing giving me pause is the faux fur, I've heard real fur is warmer and feels nicer.Mine has both
I have one of the old bombers with the real fur and have last year’s classic parka with the faux. Honestly, I prefer the faux more. The real fur, while it is softer, ended up shedding a lot, especially if it got wet. The faux looks pretty close to the real and handles the moisture much better with almost no shedding. Realistically, the hoods are so well padded/insulated themselves that the trim doesn’t do much more than keep snow out of your face a little more and add an aesthetic touch imo.How do you guys like the faux fur trim? I'm eyeing the classic parka, the only thing giving me pause is the faux fur, I've heard real fur is warmer and feels nicer.
Do you know what kind of fur it was on the bomber?I have one of the old bombers with the real fur and have last year’s classic parka with the faux. Honestly, I prefer the faux more. The real fur, while it is softer, ended up shedding a lot, especially if it got wet. The faux looks pretty close to the real and handles the moisture much better with almost no shedding. Realistically, the hoods are so well padded/insulated themselves that the trim doesn’t do much more than keep snow out of your face a little more and add an aesthetic touch imo.
It is nice to have the team come to the thread and clarify some notes, but could we please have someone be more active here to address various issues or concerns? It is an affiliate thread after all.Good morning, everyone.
I just wanted to pop in today to discuss and clarify the new return policies that went into effect last week. For anyone who hasn’t read them yet, you can find them on our website here: https://lp.spierandmackay.com/en-ca/en-ca/return-policy-2023
The last month or so has been difficult in terms of processing returns & exchanges in a timely manner. We saw a massive surge in holiday orders, and thus returns/exchanges, mixed with personnel changes in the returns dept, made for a perfect storm of issues that caused the backlog. It looks like it's almost cleared now and we've taken a deep dive into our procedures and return policies to see how we could improve the process for both our team & customers. We came to the realization that processing exchanges for online orders takes a significant amount of time & effort across several different departments, so switching to a returns-only policy for online orders will create a much simpler & more streamlined system for our customers & staff, and is actually in line with other, similar high-volume online retailers such as J. Crew, Brooks Brothers, Charles Tyrwhitt, and Nordstrom. This will significantly speed up both sides of the equation. The new item is shipped out faster, since we don't have to wait for the return item to arrive at the warehouse and then have it checked and processed. With no exchanges, the return itself can be processed quicker since less resources are going into processing an exchange, and the team can just focus on the actual returns.
With regards to the new return fees on US orders, we just want to clarify that these are replacing the previous $15 USD flat-rate return label fees from our previous return policy, not in addition to them. As such, the return fee for smaller items such as shirts, sweaters, etc. has actually been reduced under our new return policy.
For Canadian customers, we understand that the new return fees for smaller items such as shirts & trousers may be slightly inconvenient, however tailored clothing, outerwear, and larger items are still free. The cost of the outgoing & incoming shipping has increased pretty dramatically, so implementing a modest return fee is designed to help us offset those costs. Please keep in mind that we've barely increased our prices, and tried our best to keep prices close to what we've been offering for the past several seasons.
In the past year, a lot of input costs have surged. In some cases, like fabrics and shipping, costs have jumped over 30%. Our options were to either increase prices across the board, making everything more expensive just to offset increases, or add some smaller fees to offset operational costs on the return side, which is where a majority of the margins are lost. We chose the latter to keep base prices in check in a time when inflation is a challenge for both us and our customers.
Unfortunately, we have to implement a restocking fee for suits with swapped trousers. Our suits are nested, and we sell more than 85% of them as a nested set. We offer trouser swaps upon request and do our best to accommodate. However, that swap takes a lot of time and labour to execute, and then requires a reversal once the suit comes back. Again, we had two options: increase the price of suits to offset this cost or pass this cost onto those who specifically request it and then return the item.
For any items that are found to be significantly off-spec or outside of our tolerances, we will work with you to resolve the issue.
At the end of the day, these updates to our return policy are designed to create a simpler & smoother process for our customers. The new policy will help to ensure that returns are consistently processed in a timely manner and prevent any significant delays or issues. We hope this helps to clarify things, and please let us know if you have any questions.
Good morning, everyone.
I just wanted to pop in today to discuss and clarify the new return policies that went into effect last week. For anyone who hasn’t read them yet, you can find them on our website here: https://lp.spierandmackay.com/en-ca/en-ca/return-policy-2023
The last month or so has been difficult in terms of processing returns & exchanges in a timely manner. We saw a massive surge in holiday orders, and thus returns/exchanges, mixed with personnel changes in the returns dept, made for a perfect storm of issues that caused the backlog. It looks like it's almost cleared now and we've taken a deep dive into our procedures and return policies to see how we could improve the process for both our team & customers. We came to the realization that processing exchanges for online orders takes a significant amount of time & effort across several different departments, so switching to a returns-only policy for online orders will create a much simpler & more streamlined system for our customers & staff, and is actually in line with other, similar high-volume online retailers such as J. Crew, Brooks Brothers, Charles Tyrwhitt, and Nordstrom. This will significantly speed up both sides of the equation. The new item is shipped out faster, since we don't have to wait for the return item to arrive at the warehouse and then have it checked and processed. With no exchanges, the return itself can be processed quicker since less resources are going into processing an exchange, and the team can just focus on the actual returns.
With regards to the new return fees on US orders, we just want to clarify that these are replacing the previous $15 USD flat-rate return label fees from our previous return policy, not in addition to them. As such, the return fee for smaller items such as shirts, sweaters, etc. has actually been reduced under our new return policy.
For Canadian customers, we understand that the new return fees for smaller items such as shirts & trousers may be slightly inconvenient, however tailored clothing, outerwear, and larger items are still free. The cost of the outgoing & incoming shipping has increased pretty dramatically, so implementing a modest return fee is designed to help us offset those costs. Please keep in mind that we've barely increased our prices, and tried our best to keep prices close to what we've been offering for the past several seasons.
In the past year, a lot of input costs have surged. In some cases, like fabrics and shipping, costs have jumped over 30%. Our options were to either increase prices across the board, making everything more expensive just to offset increases, or add some smaller fees to offset operational costs on the return side, which is where a majority of the margins are lost. We chose the latter to keep base prices in check in a time when inflation is a challenge for both us and our customers.
Unfortunately, we have to implement a restocking fee for suits with swapped trousers. Our suits are nested, and we sell more than 85% of them as a nested set. We offer trouser swaps upon request and do our best to accommodate. However, that swap takes a lot of time and labour to execute, and then requires a reversal once the suit comes back. Again, we had two options: increase the price of suits to offset this cost or pass this cost onto those who specifically request it and then return the item.
For any items that are found to be significantly off-spec or outside of our tolerances, we will work with you to resolve the issue.
At the end of the day, these updates to our return policy are designed to create a simpler & smoother process for our customers. The new policy will help to ensure that returns are consistently processed in a timely manner and prevent any significant delays or issues. We hope this helps to clarify things, and please let us know if you have any questions.
Like SuaveStyle said, the faux fur is actually very nice. However, just note that I don't have a reference to compare it to and I am not familiar with other brand's faux fur. Given that, I can say it's incredibly soft and, while it does shed, it has been manageable. As SuaveStyle also pointed out, the rest of the hood is so well insulated with down feathers that the fur doesn't provide a whole lot of needed insulation, so I honestly haven't noticed the insulating properties. The only problem is that, on the classic parkas, the fur is comically large. I don't think it has properly placed button to hold it into a more appealing head shape. Regardless, don't let the faux dissuade you.How do you guys like the faux fur trim? I'm eyeing the classic parka, the only thing giving me pause is the faux fur, I've heard real fur is warmer and feels nicer.
I had the same issue. A suit I ordered came with the jacket 0.5" short. While it is within their tolerances, it is quite annoying. What is the point of being precise with measurements if the measurements are not precise, especially when it comes to jacket length that cannot be altered? For pants, altering almost any part of the pant is doable. But on jackets, when it comes too short, there's nothing that can be done.Since I was introduced to SM, I received many items and I love their design, fit and fabric quality. But the size variation is a real problem. Does all companies have that? I don’t think… one of my favorite sport coat came almost a full inch short in length which I kept because it was the only left. I also bought shorts that came a full size smaller in the waist which is still within their 0.5+/- inch on half waist standards. I did size down by 1 (so they fit snug which isn’t unusual for me as I have several pants in that size) but with the standard variation, they didn’t fit at all.
To send them back, it will cost more than 50% of their price. Did they clarify the return cost?
I feel they have to be more consistent with their sizing otherwise it’s going to be risky to buy
I greatly appreciate the ability to swap trousers, and find no fault with this rationale whatsoever (SM would be a nonstarter option for me if swaps were not allowed), but I would LOVE to see, and would happily (within reason) pay more for greater attention to detail when packing said swaps, and with trousers in general. They're...not done well, to put it mildly.Unfortunately, we have to implement a restocking fee for suits with swapped trousers. Our suits are nested, and we sell more than 85% of them as a nested set. We offer trouser swaps upon request and do our best to accommodate. However, that swap takes a lot of time and labour to execute, and then requires a reversal once the suit comes back. Again, we had two options: increase the price of suits to offset this cost or pass this cost onto those who specifically request it and then return the item.
I really, really appreciate the clarification here.Good morning, everyone.
I just wanted to pop in today to discuss and clarify the new return policies that went into effect last week. For anyone who hasn’t read them yet, you can find them on our website here: https://lp.spierandmackay.com/en-ca/en-ca/return-policy-2023
The last month or so has been difficult in terms of processing returns & exchanges in a timely manner. We saw a massive surge in holiday orders, and thus returns/exchanges, mixed with personnel changes in the returns dept, made for a perfect storm of issues that caused the backlog. It looks like it's almost cleared now and we've taken a deep dive into our procedures and return policies to see how we could improve the process for both our team & customers. We came to the realization that processing exchanges for online orders takes a significant amount of time & effort across several different departments, so switching to a returns-only policy for online orders will create a much simpler & more streamlined system for our customers & staff, and is actually in line with other, similar high-volume online retailers such as J. Crew, Brooks Brothers, Charles Tyrwhitt, and Nordstrom. This will significantly speed up both sides of the equation. The new item is shipped out faster, since we don't have to wait for the return item to arrive at the warehouse and then have it checked and processed. With no exchanges, the return itself can be processed quicker since less resources are going into processing an exchange, and the team can just focus on the actual returns.
With regards to the new return fees on US orders, we just want to clarify that these are replacing the previous $15 USD flat-rate return label fees from our previous return policy, not in addition to them. As such, the return fee for smaller items such as shirts, sweaters, etc. has actually been reduced under our new return policy.
For Canadian customers, we understand that the new return fees for smaller items such as shirts & trousers may be slightly inconvenient, however tailored clothing, outerwear, and larger items are still free. The cost of the outgoing & incoming shipping has increased pretty dramatically, so implementing a modest return fee is designed to help us offset those costs. Please keep in mind that we've barely increased our prices, and tried our best to keep prices close to what we've been offering for the past several seasons.
In the past year, a lot of input costs have surged. In some cases, like fabrics and shipping, costs have jumped over 30%. Our options were to either increase prices across the board, making everything more expensive just to offset increases, or add some smaller fees to offset operational costs on the return side, which is where a majority of the margins are lost. We chose the latter to keep base prices in check in a time when inflation is a challenge for both us and our customers.
Unfortunately, we have to implement a restocking fee for suits with swapped trousers. Our suits are nested, and we sell more than 85% of them as a nested set. We offer trouser swaps upon request and do our best to accommodate. However, that swap takes a lot of time and labour to execute, and then requires a reversal once the suit comes back. Again, we had two options: increase the price of suits to offset this cost or pass this cost onto those who specifically request it and then return the item.
For any items that are found to be significantly off-spec or outside of our tolerances, we will work with you to resolve the issue.
At the end of the day, these updates to our return policy are designed to create a simpler & smoother process for our customers. The new policy will help to ensure that returns are consistently processed in a timely manner and prevent any significant delays or issues. We hope this helps to clarify things, and please let us know if you have any questions.