SPIER & MACKAY - Official Affiliate Thread

[DonRaphael]

I'm really sorry that some people have had bad experiences with customer service. That's never a good sign for any company really.

But in spite of that, I wanted to shime in with my experience, which have been great everytime. I guess I'm one of the lucky customers. Everytime I reached out to them, they've offered solutions I myself wouldn't even suggest.

On one occasion I had a pair of trousers hemmed 0,5" to short. Not a big deal. I just had them re-hemmed as there was sufficient fabric inside. Spier refunded me the whole cost of the trousers and let me keep them. I'd be satisfied if they offered to re-hem.

On another occasion, I had the same issue but with a MTM suit. They sent me out a new pair for free. Again, I'd be happy if they offered to refund the re-hemming cost.

Another time I had a MTM suit made where I had the trousers and jacket made different seasons. The shade differed significantly. I was aware of the risk and Spier warned me of the risk before I placed the order. However, I felt the difference was too significant upon reception. The fabrics looked too different. I emailed Spier and wanted their input. They refunded the last item (trousers) I purchased, let me keep it AND offered to make me a whole new suit for the same price as the trousers in another equal fabric since the initial fabric I ordered was out of stock.

I purchased a RTW suit but didn't bother to check it upon reception. 8 months after reception, I noticed that the lining in the sleeve was ripped. They immediately asked me to send it back or send it to a tailor. I chose the latter and they refunded me the cost.

Two of my MTM jackets had a minor sewing issue where the front and back panel weren't laid straight to each other when they were sewn together. They asked me to send the jackets back from Europe to Canada at their expense, fixed the jackets and sent them back to me. Everything for free and they offered me an additional store credit for the inconvenience.

UPS, I assume lost my recent order since the package haven't been scanned in 15 days. I reached out to Spier, they immediately suggested that they refund me the whole order without/before even opening a case with UPS. The items in the order are currently out of stock so Spier offered me to place MTO orders but only charge RTW prices if I want to for the same items. And the package with UPS? Well, if it's found and delivered I can gladly keep it apparently.

Those are a handful times where I've been met in a way I couldn't even ask for.

 

[CasuallyWorked]

I'm really sorry that some people have had bad experiences with customer service. That's never a good sign for any company really.

But in spite of that, I wanted to shime in with my experience, which have been great everytime. I guess I'm one of the lucky customers. Everytime I reached out to them, they've offered solutions I myself wouldn't even suggest.

On one occasion I had a pair of trousers hemmed 0,5" to short. Not a big deal. I just had them re-hemmed as there was sufficient fabric inside. Spier refunded me the whole cost of the trousers and let me keep the them.

On another occasion, I had the same issue but with a MTM suit. They sent me out a new pair for free.

Another time I had a MTM suit made where I had the trousers and jacket made different seasons. The shade differed significantly. I was aware of the risk and Spier warned me of the risk before I placed the order. However, I felt the shade was too significant. I emailed Spier and wanted their input. They refunded the last item (trousers) I purchased, let me keep it AND offered to make me a whole new suit in another equal fabric since the other fabric was out of stock for the price of the trousers alone.

I purchased a RTW suit but didn't bother to check it upon reception. 8 months after reception, I noticed that the lining in the sleeve was ripped. They immediately asked me to send it back or send it to a tailor. I chose the latter and they refunded me the cost.

Two of my MTM jackets had a minor sewing issue where the front and back panel weren't laid straight to each other when they were sewn together. They asked me to send the jackets back from Europe to Canada at their expense, fixed the jackets and sent them back to me. Everything for free and they offered me an additional store credit for the inconvenience.

UPS, I assume lost my recent order since the package haven't been scanned in 15 days. I reached out to Spier, they immediately suggested that they refund me the whole order without/before even opening a case with UPS. The items in the order are currently out of stock so Spier offered me to place MTO orders but only charge RTW prices if I want to for the same items. And the oafksge with UPS? Well, if it's found and delivered I can gladly keep it apparently.

Those are a handful times where I've been met in a way I couldn't even ask for.

love S&M, but could this not sound like they also make a lot of mistakes?

 

[DonRaphael]

love S&M, but could this not sound like they also make a lot of mistakes?

It could. But a hem that's 0,5" off is within reasonable margin. It happened on two occasions and I've probably had 20-25 trousers hemmed.

They didn't have to do what they did when UPS was at fault.

The difference in shade between jacket and trousers with 8 months between the orders wasn't their fault either.

Etc.

 

[ericgereghty]

MTM/O sounds spooky enough that I’d probably just stick to SM for RTW, but no complaints whatsoever on that front.

 

[losrockets]

I'm considering this jacket - are there matching trousers available?

 

[chiggyv]

love S&M, but could this not sound like they also make a lot of mistakes?

At least 2 of those sound like his mistakes that Spier ended up paying for.

 

[DonRaphael]

At least 2 of those sound like his mistakes that Spier ended up paying for.

Which two were supposedly my fault?

 

[7_rocket]

Does anyone have experience with the fit of their zip hoodies?

I have two. What do you want to know? I wear them daily

 

[ericgereghty]

I'm considering this jacket - are there matching trousers available?

Yep. They're separates. Jacket is also 20% off for the next few days.

 

[chiggyv]

At least 2 of those sound like his mistakes that Spier ended up paying for.

They warned you about the mismatched trousers, and going back on an 8 month old jacket is probably on you.

That's just my opinion but ultimately it goes towards your point that they've gone above and beyond for you.

Unfortunately, that's not a shared experience as I've had issues as well - most seem to revolve around alterations.

 

[thisfits]

Does anyone here feel that the cableknit sweaters are a little slim/tight fitting on the arms? It fits well except the arms being a little too snug for a sweater.

This is based on last year's, but the proportions do seem ... different. Taking my normal size, the arms fit fine, but the torso seems a little too wide. By comparison, this year's lattice knit turtlenecks seem proportional across the board.

 

[thisfits]

Does anyone have experience with the fit of their zip hoodies?

Good construction and warmth, but I found my normal size fits too tight. Gave mine to my wife, and she loves it.

 

[DonRaphael]

They warned you about the mismatched trousers, and going back on an 8 month old jacket is probably on you.

That's just my opinion but ultimately it goes towards your point that they've gone above and beyond for you.

Unfortunately, that's not a shared experience as I've had issues as well - most seem to revolve around alterations.

So, the mismatch was a long story short.

Here's the long version: the jacket was a VBC fabric. When I ordered the trousers in the same fabric I was expecting, well, the same fabric. Upon reception the trousers had a significantly different shade. So I took a look inside and the trousers had a Huddersfield tag.

I emailed Spier about the shade difference and the different tag. They thought the shade differed as well especially given the difference in tags and promised to investigate why I had received a Huddersfield pair of trousers instead of VBC. Spier was told that Huddersfield sometimes carries VBC dead stock fabrics and thus the trousers had a Huddersfield tag instead of a VBC tag. Spier were assured that the trousers were indeed VBC fabric. But Spier themselves found this suspect and doubted this piece of information. As such, they offered me what they did without me asking for it. I was just interested in why the difference was so significant and why I had received what I thought was a HMS pair of trousers instead of VBC.

As for the RTW suit, I guess you could say I should've done a quality control upon reception. But it was a seasonal suit and I wasn't planning on wearing it until the next season so I put it away and only checked it later. Nevertheless, it did come with a ripped sleeve lining irrespective of the delayed control on my part.

Hope that clears any question marks.

 

[AtlRock]

Don't sleep on the Moon wheat herringbone guys

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I just pulled the trigger on this handsome jacket ..... you're costing me money!

 

[MrFingers]

Some of my favorite pickups this season. Green Shetland and brown hopsack. For those of you that have wide shoulders and bigger than avg chest.. you’ll def feel the armhole difference. I usually wear 42R slim but with these new ones I feel the armpits touching the jacket. It’s not exactly a negative but I do notice it. On the upside, because the arms are raised, it creates a smoother silhouette on the body flowing down. I used to need to have the waist taken in, with the new cut, it has a more accentuated waist.

ALSO: If you didn’t know, spier is changing the cut once again for SS. Lowering the armhole by 1 cm. Should be a good middle ground compared to the previous iteration vs this one