DonRaphael
Distinguished Member
- Joined
- Jan 5, 2012
- Messages
- 4,395
- Reaction score
- 8,595
I'm really sorry that some people have had bad experiences with customer service. That's never a good sign for any company really.
But in spite of that, I wanted to shime in with my experience, which have been great everytime. I guess I'm one of the lucky customers. Everytime I reached out to them, they've offered solutions I myself wouldn't even suggest.
On one occasion I had a pair of trousers hemmed 0,5" to short. Not a big deal. I just had them re-hemmed as there was sufficient fabric inside. Spier refunded me the whole cost of the trousers and let me keep them. I'd be satisfied if they offered to re-hem.
On another occasion, I had the same issue but with a MTM suit. They sent me out a new pair for free. Again, I'd be happy if they offered to refund the re-hemming cost.
Another time I had a MTM suit made where I had the trousers and jacket made different seasons. The shade differed significantly. I was aware of the risk and Spier warned me of the risk before I placed the order. However, I felt the difference was too significant upon reception. The fabrics looked too different. I emailed Spier and wanted their input. They refunded the last item (trousers) I purchased, let me keep it AND offered to make me a whole new suit for the same price as the trousers in another equal fabric since the initial fabric I ordered was out of stock.
I purchased a RTW suit but didn't bother to check it upon reception. 8 months after reception, I noticed that the lining in the sleeve was ripped. They immediately asked me to send it back or send it to a tailor. I chose the latter and they refunded me the cost.
Two of my MTM jackets had a minor sewing issue where the front and back panel weren't laid straight to each other when they were sewn together. They asked me to send the jackets back from Europe to Canada at their expense, fixed the jackets and sent them back to me. Everything for free and they offered me an additional store credit for the inconvenience.
UPS, I assume lost my recent order since the package haven't been scanned in 15 days. I reached out to Spier, they immediately suggested that they refund me the whole order without/before even opening a case with UPS. The items in the order are currently out of stock so Spier offered me to place MTO orders but only charge RTW prices if I want to for the same items. And the package with UPS? Well, if it's found and delivered I can gladly keep it apparently.
Those are a handful times where I've been met in a way I couldn't even ask for.
But in spite of that, I wanted to shime in with my experience, which have been great everytime. I guess I'm one of the lucky customers. Everytime I reached out to them, they've offered solutions I myself wouldn't even suggest.
On one occasion I had a pair of trousers hemmed 0,5" to short. Not a big deal. I just had them re-hemmed as there was sufficient fabric inside. Spier refunded me the whole cost of the trousers and let me keep them. I'd be satisfied if they offered to re-hem.
On another occasion, I had the same issue but with a MTM suit. They sent me out a new pair for free. Again, I'd be happy if they offered to refund the re-hemming cost.
Another time I had a MTM suit made where I had the trousers and jacket made different seasons. The shade differed significantly. I was aware of the risk and Spier warned me of the risk before I placed the order. However, I felt the difference was too significant upon reception. The fabrics looked too different. I emailed Spier and wanted their input. They refunded the last item (trousers) I purchased, let me keep it AND offered to make me a whole new suit for the same price as the trousers in another equal fabric since the initial fabric I ordered was out of stock.
I purchased a RTW suit but didn't bother to check it upon reception. 8 months after reception, I noticed that the lining in the sleeve was ripped. They immediately asked me to send it back or send it to a tailor. I chose the latter and they refunded me the cost.
Two of my MTM jackets had a minor sewing issue where the front and back panel weren't laid straight to each other when they were sewn together. They asked me to send the jackets back from Europe to Canada at their expense, fixed the jackets and sent them back to me. Everything for free and they offered me an additional store credit for the inconvenience.
UPS, I assume lost my recent order since the package haven't been scanned in 15 days. I reached out to Spier, they immediately suggested that they refund me the whole order without/before even opening a case with UPS. The items in the order are currently out of stock so Spier offered me to place MTO orders but only charge RTW prices if I want to for the same items. And the package with UPS? Well, if it's found and delivered I can gladly keep it apparently.
Those are a handful times where I've been met in a way I couldn't even ask for.
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