***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

[ElDave]



Got an email from NRO today that there is a 30% off coupon TEAMUSA. The email says Alden is excluded, but it seems to work when I tried it with the cordovan chukka just now.

Good luck. I wasn't able to get NRO to provide a hard ship date or UPS tracking number until I got the BBB involved.

 

[Bakes11771]

Good luck. I wasn't able to get NRO to provide a hard ship date or UPS tracking number until I got the BBB involved.

Glad to hear you got your problem worked out. Good for you for standing up for yourself as a consumer.

 

[sazon]

J Crew at 484 Bway has some gorgeous Indys in Chocolate Suede with white stitching !

 

[Man with Apple]

Always nice opening packages from Alden San Francisco.

Ravello LHS

 

[mcarthur]



Always nice opening packages from Alden San Francisco.
Ravello LHS

nephew,
wear in good health

 

[zazaza]



J Crew at 484 Bway has some gorgeous Indys in Chocolate Suede with white stitching !

do you remember if they had the normal indy sole or a red micro sole? (i'm in the city this weekend and may need to swing by)

 

[redwinglover]



this picture (vibram sole with zero heel) looks like exactly what i'd like to get done to some of my aldens. i know you said it's a gumlite sole, do you know which exact model it was?

search for Vibram 2644 Durban

 

[sazon]



do you remember if they had the normal indy sole or a red micro sole? (i'm in the city this weekend and may need to swing by)

red micro, i believe. they are on a display table as soon as you walk in

 

[zazaza]



red micro, i believe. they are on a display table as soon as you walk in

thanks very much for the info.
did they have anything else that's not online?

 

[ElliottPapineau]

To all the NRO haters: I had a great experience with them.

 

[HorseHide]



To all the NRO haters: I had a great experience with them.

Never had any interaction with NRO but I hate em anyway (that's ok, right - just like the forum members that feel the need to offer opinions on subjects of which they have no clue? )

 

[ElDave]



To all the NRO haters: I had a great experience with them.

I'm sincerely glad you had a great experience with them.

But the fact is, NRO has a high number of complaints filed with the Boston BBB, a poor Yelp rating, and a poor reputation on SF. If any one of these was the case, I'd say perhaps there's another explanation. With all three being the case, it suggests NRO is a poorly run shop.

As for my own experience, I was told my order arrived last Friday (the 20th) and would be shipped promptly. I gave them a few days and then decided I'd had enough. If not for me reaching out to contact them, I would've gone over a month without any effort on NRO's part to let me know my order was delayed. I decided I wanted a firm ship date and, given the timeframe and that they've had my money since time zero, I think that's reasonable. After eight phone calls, four voicemails, four emails, and a complaint with the BBB, I finally got someone to take my call (mind you they never called me back) and offer a firm delivery date. I was told that, without fail, the order would leave NRO before the end of business on Friday the 27th (yesterday) and was given a shipping code.

And guess what - I checked with UPS and they haven't received the package yet. It's still sitting at NRO.

In short, **** North River Outfitter.

 

[AldenLuver]

Quote:
With NRO, if they do not have your shoe in stock, it seems to me that you need to expect the worst as far as wait time. If they have your shoe in stock, it seems they'll get it to you in a week. Even with the 25% off during the week of July 4th, I decided not to pay for shoes that were going to supposedly arrive in September. I suppose if you know what your getting into with NRO in advance, it's not too bad.

 

[sevenfoldtieguy]



With NRO, if they do not have your shoe in stock, it seems to me that you need to expect the worst as far as wait time.  If they have your shoe in stock, it seems they'll get it to you in a week.  Even with the 25% off during the week of July 4th, I decided not to pay for shoes that were going to supposedly arrive in September.  I suppose if you know what your getting into with NRO in advance, it's not too bad.

I too cancelled my order once I learned it was not in stock. Sounds like I saved myself some frustration.

 

[zazaza]



I'm sincerely glad you had a great experience with them.
But the fact is, NRO has a high number of complaints filed with the Boston BBB, a poor Yelp rating, and a poor reputation on SF. If any one of these was the case, I'd say perhaps there's another explanation. With all three being the case, it suggests NRO is a poorly run shop.
As for my own experience, I was told my order arrived last Friday (the 20th) and would be shipped promptly. I gave them a few days and then decided I'd had enough. If not for me reaching out to contact them, I would've gone over a month without any effort on NRO's part to let me know my order was delayed. I decided I wanted a firm ship date and, given the timeframe and that they've had my money since time zero, I think that's reasonable. After eight phone calls, four voicemails, four emails, and a complaint with the BBB, I finally got someone to take my call (mind you they never called me back) and offer a firm delivery date. I was told that, without fail, the order would leave NRO before the end of business on Friday the 27th (yesterday) and was given a shipping code.
And guess what - I checked with UPS and they haven't received the package yet. It's still sitting at NRO.
In short, **** North River Outfitter.

+1
I had a horrible, similar experience with them in which I was told 3 separate ship dates which never happened. They never returned my calls or emails asking for a follow up so I cancelled the order.
I didn't take it to the BBB, but perhaps I should.

they are a terrible outfit and I look forward to the day their beacon hill shop has a going out of business sale that i can pillage.