• Hi, I am the owner and main administrator of Styleforum. If you find the forum useful and fun, please help support it by buying through the posted links on the forum. Our main, very popular sales thread, where the latest and best sales are listed, are posted HERE

    Purchases made through some of our links earns a commission for the forum and allows us to do the work of maintaining and improving it. Finally, thanks for being a part of this community. We realize that there are many choices today on the internet, and we have all of you to thank for making Styleforum the foremost destination for discussions of menswear.
  • This site contains affiliate links for which Styleforum may be compensated.
  • LuxeSwap Auctions will be ending soon!

    LuxeSwap is the original consignor for Styleforum, and has weekly auctions that show the diversity of our community, with hundreds lof starting at $0.99 every week, ending starting at 5:30 Eastern Time. Please take the time to check them out here. You may find something that fits your wardrobe exactly

    Good luck!.

  • STYLE. COMMUNITY. GREAT CLOTHING.

    Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

    Click Here to join Styleforum's thousands of style enthusiasts today!

    Styleforum is supported in part by commission earning affiliate links sitewide. Please support us by using them. You may learn more here.

Have you tried Lanieri? So far the fabrics look great - service, not so much.

tilesomoole

Senior Member
Joined
May 2, 2021
Messages
308
Reaction score
207
I've heard good things, and looking at their site, some of their fabrics seemed outstanding. Their pricing seemed good for what they offer. I thought I'd get my measurements established with a couple of shirts before I go for a suit.

I placed my order, sent in my measurements, and got back a message asking me to confirm a few of the numbers. I sent back my reply the same day and subsequently have received 2 more emails asking me to verify the same measurements.

I replied to each with confirmations, and since have emailed the "customer care" address, the "info" address, and left a message via their website asking to confirm that they have received the measurement confirmation. I have not heard back in 10 days and my order is still listed as 'awaiting validation'.

Is there another way to contact them (other than a phone call.....my Italian is quite rusty)?

Thanks to anyone who has insight.
 

Pandaros

Senior Member
Joined
Aug 23, 2020
Messages
151
Reaction score
157
A couple of things to consider:

1. This weekend is Ferragosta in Italy. It's quite likely a lot of staff have taken the week off.

2. It's mid-August in Italy, any staff who haven't taken time off for Ferragosta will already be on their holidays. Things do close down at this time of year over there.

I expect they're operating with skeleton staff.
 

tilesomoole

Senior Member
Joined
May 2, 2021
Messages
308
Reaction score
207
1. This weekend is Ferragosta in Italy. It's quite likely a lot of staff have taken the week off.

2. It's mid-August in Italy, any staff who haven't taken time off for Ferragosta will already be on their holidays. Things do close down at this time of year over there.

Thanks for the education! We'll see how it goes.
 

Pandaros

Senior Member
Joined
Aug 23, 2020
Messages
151
Reaction score
157
Just wait it out till September. Send another email, wait a week. If they don't get back, raise it as credit card or debit card dispute with your bank/credit card provider. Visa or Mastercard will then pursue it - that'll jump them into action.

No financial worries here. And customer service, when not in person, is always abysmal in Italy.
 

Featured Sponsor

Do You Have a Signature Fragrance?

  • Yes, I have a signature fragrance I wear every day

  • Yes, I have a signature fragrance but I don't wear it daily

  • No, I have several fragrances and rotate through them

  • I don't wear fragrance


Results are only viewable after voting.

Forum statistics

Threads
509,067
Messages
10,607,159
Members
224,805
Latest member
Kjstchtk
Top