Have you tried Lanieri? So far the fabrics look great - service, not so much.

[tilesomoole]

I've heard good things, and looking at their site, some of their fabrics seemed outstanding. Their pricing seemed good for what they offer. I thought I'd get my measurements established with a couple of shirts before I go for a suit.

I placed my order, sent in my measurements, and got back a message asking me to confirm a few of the numbers. I sent back my reply the same day and subsequently have received 2 more emails asking me to verify the same measurements.

I replied to each with confirmations, and since have emailed the "customer care" address, the "info" address, and left a message via their website asking to confirm that they have received the measurement confirmation. I have not heard back in 10 days and my order is still listed as 'awaiting validation'.

Is there another way to contact them (other than a phone call.....my Italian is quite rusty)?

Thanks to anyone who has insight.

 

[Pandaros]

A couple of things to consider:

1. This weekend is Ferragosta in Italy. It's quite likely a lot of staff have taken the week off.

2. It's mid-August in Italy, any staff who haven't taken time off for Ferragosta will already be on their holidays. Things do close down at this time of year over there.

I expect they're operating with skeleton staff.

 

[tilesomoole]

1. This weekend is Ferragosta in Italy. It's quite likely a lot of staff have taken the week off.

2. It's mid-August in Italy, any staff who haven't taken time off for Ferragosta will already be on their holidays. Things do close down at this time of year over there.

Thanks for the education! We'll see how it goes.

 

[Pandaros]

Just wait it out till September. Send another email, wait a week. If they don't get back, raise it as credit card or debit card dispute with your bank/credit card provider. Visa or Mastercard will then pursue it - that'll jump them into action.

No financial worries here. And customer service, when not in person, is always abysmal in Italy.