FlithyButler
Distinguished Member
- Joined
- Jan 11, 2016
- Messages
- 1,697
- Reaction score
- 435
I was in the shop about a year ago and watched both Adam and George deal with a very sniffy, snotty customer graciously and patiently. So maybe the problem isn't them?
This does not contradict the particular kind of anti-social character traits which seem to be described by disenfranchised customers here (i.e hierarchical domination).
That type of pathology does actually conform precisely to that; disrespect and abuse of those who are polite and seeking diplomatic resolution, and conversely deference and facilitation of those perpetuating it.
In that kind of relationship you can only be a perpetrator or a victim - literally a cycle of abuse.
With someone like that at the top, well; maybe you have the answer for the dwindling of good artisans sticking around?