new Yoox codes and sales - post them here

[robxznyc]

@UK2004 I've seen items I returned get restocked in 24hrs or longer, other times moved to the clearance section, or only show in other countries. But they always get updated first in the dreambox if you haven't deleted the sold out items.

@ialwayslose I've never done it but you can use a shipping forwarder that operates in those countries where you find good deals. You'll get a local address to make a purchas and then they will collect it and ship it to you.

 

[munchausen]

A bunch of stuff in my dream box is 25% off today. I'm guessing they will start advertising it soon. This seems an unusually short turn around in sales even for Yoox.

 

[UK2004]

@robxznyc Thank you, missed a coat and now praying it comes back!

I'm confused by today's discount, seems from the email like this is the last of the clearout but I thought the full clearance was in early April.

 

[UK2004]

Am guessing there is no sample sale this year?

 

[Mr Engineer]

Am guessing there is no sample sale this year?

I haven't heard anything

 

[Mr Engineer]

Does anyone know how long an item is "

....... excluded from all promotional offer"?​

 

[UK2004]

In my experience it is usually a few weeks, sometimes I've seen something after 3 weeks remove the excluded from all promotions tag but sometimes six weeks. It's just to spoof people into paying up and giving Yoox a large margin on that item.

 

[harlemriver]



I haven't heard anything

I think that sample sale is usually final sale and more of a hassle than it's worth. The current sale has similar prices and you can return the items. I don't think it's worth waiting for that reason in addition many things are going to be sold out anyway.

 

[UK2004]

Yoox customer care has gone down the tubes, has anyone else found them rubbish now, I will not be using them at this rate, they've had a lot of orders from me this month and are trying to screw me for a couple of small issues.

 

[Mr Engineer]

Yoox customer care has gone down the tubes, has anyone else found them rubbish now, I will not be using them at this rate, they've had a lot of orders from me this month and are trying to screw me for a couple of small issues.

I had a recent issue that I ordered an item and it was cancelled for no appararent reason. I had to call them for them to tell me it was because of security issues.If it wasn't for me calling them I would have never known the reason of the cancellation.

 

[JSK165]

Yoox customer care has gone down the tubes, has anyone else found them rubbish now, I will not be using them at this rate, they've had a lot of orders from me this month and are trying to screw me for a couple of small issues.

Agree with this 100%. Have noticed a big change in the last 6 months or so (I've been a customer since 2011). I called them the other day the morning the 25% off sale started, I bought two things the night before, literally 8 hrs prior, that were still in stock in the morning and then 25% off and they refused to apply the discount to the order that was still in process. Dumb. I ordered the same two items at 25% off and now they have to deal with a return of the original items.

 

[robxznyc]

I think it's obvious to everyone when a promotion includes items sold within 20 days, a price adjustment is the win-win solution. Otherwise Yoox will have p***** off a customer and still paid for the price difference, while incurring additional cost of return and restocking, as well as the opportunity cost of incremental sales.

I had thought they refuse such reasonable request simply because of backend system limitation, which seems to be an issue of segregation of duties and delegation of authority, a change of the process configuration instead of system capability. If they agreed on price adjustment being the win-win method change would have been made easily. But since Yoox has insisted on the lose-lose way I wonder what they've seen in this that we don't see.

Sometimes promotions included items I just bought except that my size was sold out, I asked customer care since they wouldn't adjust my price if hey could cancel my order and let me place a new one. The answer I got is they could cancel my order but they didn't know when the item would be available again and sometimes may not be restocked.

Yoox, George Eliot once said "what do we live for, if not to make life less difficult for each other?"

 

[bamgrinus]

I'm kind of a new yooxer, was customer service good at some point?

 

[flowcharts]

Idk, I've never had bad customer service from Yoox, including asking for price adjustments when my purchases are in line with their requirements.

 

[robxznyc]

@bamgrinus I mostly had positive things to say about Yoox customer care, being considerate, flexible and caring about their customers...until 2015. Since then every time I called customer care I felt as if I was asking for a favor and I was treated not as a loyal customer but as someone trying to take advantage of them. Personalized, considered solutions offered through email communications have also been replaced by generic company policies I'm as familiar with as Yoox employees.