Andsoitgoes
Member
- Joined
- Mar 8, 2021
- Messages
- 7
- Reaction score
- 6
The comparison to Sid Mashburn is apt. Browsing the sale, I found myself thinking it would be better to buy from SM because I know the fit is unlikely to be odd, and if I need to make a return, they won't take 3-4 months to return my money.
I wish Sid Mashburn would provide measurements on their website, though I know a lot of industry folks don't find this all that useful as garments can fit different than their measurements suggest. I do find SM, especially in tailoring, to be very consistent from season to season. Drake's seems to take more chances.
The customer service concerns at Drake's is a bit more perplexing as a number of associates have worked for both companies. Not too long ago the manager of Drake's NYC store was a former Mashburn gent. Maybe it's just too few doing too much, something many of us can certainly relate to.
I can't defend Drake's Archive web experience at all, but Mashburn's site was pretty bad during high sales volume in the beginning too. To their credit, and after a couple iterations, Mashburn sorted it out and I hope Drake's does too.