- Mar 23, 2007
- Reaction score
Why would you spend money (even at “cost”) for a second suit when they haven’t shown they can do a proper suit? Shouldn’t they just redo this suit and call it a day?
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Totally concede to your point. I now understand the fabric is what it is. But as I mentioned further up the thread - I wasn't given any guidance whatsoever on the fabric. I told them I wanted something breathable for a summer wedding in a hot climate and I was pointed to swatches - that was it. Nothing about what would be best for the look I was going for - just "those are the summer fabrics". I didn't walk into the shop asking for this specific fabric, swatch in hand.Yes i know i was a negative voice on this thread... but also, some of this (the wrinkling for example) appears to be a choice of fabric, as oppose to tailoring. Not totally sure C&D are entirely responsible for that?
That said i do believe all tailors need to emphasise this point to customers. I certainly felt in my shirting experience that i wasn't given any guidance to fabrics, and having now worked with other shirtmakers, i realise working with someone who seriously knows their fabrics is indispensible.
I normally choose heavier fabrics for this reason, even in summer, because i hate creasing.
ANYWAY - a final point. Don't let the suit be a negative at your wedding. It may not be perfect in your eyes, but you still look great, and better than 95% of grooms i've seen in OTR suits, and i'm sure everyone thought you looked great. Congratulations!
Totally concede to your point. I now understand the fabric is what it is. But as I mentioned further up the thread - I wasn't given any guidance whatsoever on the fabric. I told them I wanted something breathable for a summer wedding in a hot climate and I was pointed to swatches - that was it. Nothing about what would be best for the look I was going for - just "those are the summer fabrics". I didn't walk into the shop asking for this specific fabric, swatch in hand.
Also, I made it clear that I wanted a crisp wedding suit. If the fabric I chose was in direct conflict of this, should I not have been advised? I'm not a tailor and this was my first bespoke experience. For me not to be given any guidance on something so massive as to how a particular fabric will look and then be given as an excuse as to why the suit doesn't look the way I wanted it to is not right.
I won't go into it any further as anyone can go back up and read my experiences up until this point and what has led me here.
I thought so too.For all the posters fulminating about your experience, I call CATD’s reaction handsome (though appropriate).
In three decades in London I’ve
VERY seldom encountered this attitude. It’s usually more along the lines of a politely worded “so sue us”.
Glad that you resolved this to your satisfaction. However, it does raise questions about why your suit wasn't delivered at that standard the first time. Being pushed out the door with a "it'll fix itself" excuse is unacceptable but I understand that it could be down to a single individual or two and not company policy.
Glad it worked out for you, would love to see some pics of the final remade suit.I can confirm this isn't company policy. This time around, we had no hard deadline and we did diagnose the fabric being the cause of the many problems around it. It's by no means perfect - I wouldn't recommend it to anyone to commission a suit with that fabric (even for a casual suit) - but the suit already exists so I'll probably wear it some more.
Only because you mentioned it, I should highlight the circumstances around my situation were not ideal. Even though I had come in from early-March for a deadline for a mid-August wedding, the time between fittings was very long as I'm sure they were busy in the pre-wedding rush. Towards the end, there was simply not the time to fix the remaining problems. I'll admit the original review was written in absolute exasperation. Not to say anything I wrote was false - but my tone reflected my feelings at the time... The fittings were going nowhere with a suit not fit for purpose made with an ill-advised fabric, and a wedding the following week. To be frank - I was furious. In retrospect and clarity of mind - this was, in my opinion, the faults of a selected few at the firm who did not take all these issues into account while managing my customer experience and the end product - not the firm.
While facts are still the facts I do believe - had we had an extra 2 weeks to resolve these issues, I'm sure we would have been able to get the suit to the condition it is in today.
I only mention all this for posterity. I don't want anyone to think Cad is unilaterally like this. My experience after has been nothing short of perfect.
@taxgenius I get your sentiment. It puts a lot more pressure on the garment and raises expectations significantly. For sure, I had that with the first suit. Fearing you are not completely satisfied and not getting value for money does put a damper on the experience. With OTR you can try it on and take it over leave it. It's your choice. Once locked into a commission, you're in it - win or lose.