Fiddler
Senior Member
- Joined
- Oct 31, 2011
- Messages
- 791
- Reaction score
- 98
I am sorry to say that END Clothing have proved themselves to be a thoroughly incompetent and dishonest online retailer in my recent experience.
In June, I bought a pair of ETQ sneakers in size 42 (UK8) from them, shipping was free. (Price S$205)
They sent me a size 43 (UK9). The box it came in was so minimalist, there was no size label
prominently displayed. The shoes were loose and I was bummed, but I thought maybe they run large
like Buttero Tanino sneakers, so I put it down as my fault for not being more thorough.
At the time, it did not occur to me that they could have sent me the wrong size, so I wore the shoes
for a few hours....later when i was putting them on the shoe rack, I lifted them by
the tongue and that's when I saw the size was wrong.
Contacted END and dealt with a woman who calls herself Elisa Marchetti. She admitted the error and asked me to return the shoes. She said they accept the shoes in the condition they were in, and would refund me the cost of return shipping in full, and send me the right size. Fair enough.
I sent the shoes back and got a refund for the postage. (S$51.80)
Then she sends me an email where she says:
"I have also personally collected the new pair of EQT from our warehouse and carefully inspected the shoes in the box, and can confirm they are a UK8 corresponding to EU42."
When the shoes arrive the size is correct, but they are scuffed, marked and definitely cannot be considered as
new. If she inspected them personally, why did they arrive like this?
This is how Elisa at END Clothing defends the pictures above:
"The pair that was sent to you was brand new and was delivered to us by ETQ. no more than two months ago. I can also confirm that I was the first person to open this shoe box, as I wanted to be sure it contained a size UK8. I understand you are upset with the little scuffs and imperfections and I believe that some of them are probably due to the movement during transit and some of them are due to the manufacturing process."
I don't see how these markings and defects could be caused by movement during transit as the shoes
arrived very well packaged:
I refused to accept the shoes in the above state and was told that I would have to ship them back at my expense,
and there would be no replacement sent. Elisa also promised that once I returned the goods for the second time, I would be refunded the cost of shipping them back plus the original cost of the goods.
As of yesterday, I only received a partial refund of S$153.20....I am still owed a significant chunk of money – S$167.80. All they have effectively done is refund me the actual cost of the shoes so far, but not the shipping
fees I paid to ship the goods back to them two times. Absolutely disgraceful, despicable behaviour!
The strange part is, I don't know why they would be so openly dishonest, since I have emails from
them to back up every thing I've recounted above.
This includes an email where I am expressly told that they will refund me the full cost of the goods (S$205) and return shipping (for both returns, which adds up to S$167.80).
I would urge everyone to be careful while shopping with END, and if you must, at least use Paypal as they
are a lot faster, more clearcut and effective at resolving disputes like this.
In June, I bought a pair of ETQ sneakers in size 42 (UK8) from them, shipping was free. (Price S$205)
They sent me a size 43 (UK9). The box it came in was so minimalist, there was no size label
prominently displayed. The shoes were loose and I was bummed, but I thought maybe they run large
like Buttero Tanino sneakers, so I put it down as my fault for not being more thorough.
At the time, it did not occur to me that they could have sent me the wrong size, so I wore the shoes
for a few hours....later when i was putting them on the shoe rack, I lifted them by
the tongue and that's when I saw the size was wrong.
Contacted END and dealt with a woman who calls herself Elisa Marchetti. She admitted the error and asked me to return the shoes. She said they accept the shoes in the condition they were in, and would refund me the cost of return shipping in full, and send me the right size. Fair enough.
I sent the shoes back and got a refund for the postage. (S$51.80)
Then she sends me an email where she says:
"I have also personally collected the new pair of EQT from our warehouse and carefully inspected the shoes in the box, and can confirm they are a UK8 corresponding to EU42."
When the shoes arrive the size is correct, but they are scuffed, marked and definitely cannot be considered as
new. If she inspected them personally, why did they arrive like this?
This is how Elisa at END Clothing defends the pictures above:
"The pair that was sent to you was brand new and was delivered to us by ETQ. no more than two months ago. I can also confirm that I was the first person to open this shoe box, as I wanted to be sure it contained a size UK8. I understand you are upset with the little scuffs and imperfections and I believe that some of them are probably due to the movement during transit and some of them are due to the manufacturing process."
I don't see how these markings and defects could be caused by movement during transit as the shoes
arrived very well packaged:
I refused to accept the shoes in the above state and was told that I would have to ship them back at my expense,
and there would be no replacement sent. Elisa also promised that once I returned the goods for the second time, I would be refunded the cost of shipping them back plus the original cost of the goods.
As of yesterday, I only received a partial refund of S$153.20....I am still owed a significant chunk of money – S$167.80. All they have effectively done is refund me the actual cost of the shoes so far, but not the shipping
fees I paid to ship the goods back to them two times. Absolutely disgraceful, despicable behaviour!
The strange part is, I don't know why they would be so openly dishonest, since I have emails from
them to back up every thing I've recounted above.
This includes an email where I am expressly told that they will refund me the full cost of the goods (S$205) and return shipping (for both returns, which adds up to S$167.80).
I would urge everyone to be careful while shopping with END, and if you must, at least use Paypal as they
are a lot faster, more clearcut and effective at resolving disputes like this.