It was partly my fault. I had a guy that did a coolant refill 3 or 5 years ago. Charged $300ish. His phone rang and rang 2 days ago. Today, it came up as Disconnected. I called a Craigslist guy that would do it for $350. This morning he was wishy washy that he was on another job, etc. My wife is bugging me that it's been 2 days! yada yada.
So I called one of the companies that advertise on the radio and TV and that's what you get. They are professionally dressed and wear masks, foot sox, the whole bit. Lets just say that my old guy may have had a problem even donning a mask. Oh well.
I'm 100% in your wife's camp. Mine stopped working yesterday. I would've paid $5000 to get it fixed today if that's what it would've taken. When you keep your house at 67 normally, 76 feels like the seventh circle of hell.