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Be firm with your expectations and if you don't like the product, push back and tell them to remake it.Yes to both questions.
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Be firm with your expectations and if you don't like the product, push back and tell them to remake it.Yes to both questions.
Yes to both questions.
Thanks very much for the candor. If you have any tips re what to expect at the second meeting, I’d appreciate it if you wouldn’t mind sharing.I think if you've already paid your deposit and selected the style and leather, there's nothing you can do. It would be wrong to ask for a refund at this point because the company has already started on your project. So you're committed.
In my situation, I went through a process that involved five meetings -- four of them fittings -- and then received a terrible pair of shoes. It's the only time I've been genuinely upset about a commission, partly because the shoes were so terrible and partly because the service and process leading up to these shoes were also terrible. So I shot them an email firmly expressing my disappointment.
To their credit, Senior and his assistant emailed back fairly quickly and apologized. Senior asked me to come to a trunk show and to bring the shoes. I wrote back saying thank you, said that I would, and mentioned that I heard a certain maker was behind the making process of my shoes (this is just something I heard may have been the cause, but, obviously, don't know for sure). I asked Senior if my remake can be assigned to a different person. I figured, maybe my shoes just went down the wrong "assembly line," and that I could get a better pair if the right hands were on the project.
At the subsequent meeting, things started pleasantly enough, but then quickly devolved. Senior was very upset that I had heard this thing about this specific maker, demanded to know where I heard such a thing, and from there, the argument just spiraled. At the end, I just told him to forget about the remake -- the fitting shoes were already in the wrong style, amazingly -- and just issue me a refund.
I assume any serious push to "tip" the scales towards a favorable outcome may just result in an even worse situation. I don't mean to be flippant, but I don't know what else you can do but pray for a good outcome.
A friend of mine is a long time GC customer. He has ordered many shoes. He mentioned to me that GC shoes often come to him with some defect, but that he often gets a partial refund when he brings up those issues. I got a full refund and just returned my shoes. Hopefully, Shackletonian can resolve his issue. If he does, and your shoes don't turn out well, then perhaps you can also get some solution.
Thanks very much for the candor. If you have any tips re what to expect at the second meeting, I’d appreciate it if you wouldn’t mind sharing.
Thanks very much for the candor. If you have any tips re what to expect at the second meeting, I’d appreciate it if you wouldn’t mind sharing.
Yep, that's Jr. He bragged about being friends with Stallone and Statham.Was GC the one where Jr. trash talked the guy on some messaging app about not having hot friends and family or being ready for hand welted shoes?
Dude, you got WAY TOO MUCH money to waste. Thousands and thousands for those hideous things.GC did respond fairly quickly and offered to re-make the shoe because the spacing is too great. I'm going to include all the photos of the loafers to highlight again where they need fixing. They also confirmed that the higher padding in the heel of the oxfords was to compensate for the heel. It's not a fix that makes me terribly happy because the extra padding is noticeable as I step in it.
In general, as I took photos in better light, I was more disappointed with the oxfords for a lot of finishing/leather issues. This is my first pair of alligator shoes, but as you can see in a few places, the leather arrived torn or in poor condition. Is this acceptable? I know that it's hard to get a good, wholecut alligator skin, so I don't want to have unreasonable expectations.
For the loafers, I used pins to highlight the real fit issue. The left shoe (in the heel) is simply too large. The right shoe better in the heel, but far too tight. The pin closer to the toe of the shoe is where the shoe has been short (and feels as though my toe is being compressed. The space between the two pins is where the shoe needs to be let out; it's too tight there.
Edited to include GC's response - and to note that I will be sending them back to be remade.
Your post is probably a reason that many people who have bad experiences don’t bother posting or writing about it. People already feel bad about the experience; they’re disappointed, and then they see other people bestow uninformed judgement against them and mocking them.Dude, you got WAY TOO MUCH money to waste. Thousands and thousands for those hideous things.
Mother of God.