wj4
Distinguished Member
- Joined
- Aug 8, 2010
- Messages
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wj4, have you tried to resolve the problems with your canceled order? they seem to have pretty attentive customer service; I put a stark in my cart last night but didn't finish checkout and I got an email from them this morning.
"I can see that you have tried to order a S.N.S Stark cardigan from our Online Store. For some reason, your purchase did not come all the way through our payment system. I will therefore have to delete your order. The product are put aside for two days ... so you can visit the shop and try again!
Should there be any questions please feel free to contact me.
Michael Dalsgaard
Online Store manager/Business development"
We're talking about the Danish website, right? I got the opposite, they seem to ignored my email. Upon completing the transaction, I got an ID number. I emailed them requesting that they inform me once it's been shipped and gave them my ID number. They never emailed me back. The reason I knew it was canceled was because I rechecked my status order. It changed from 'i gang' (on order) to something else, which meant 'canceled'. (Had to translate the words myself too since the site wasn't really English friendly).
I looked at my online statement, and they haven't billed me. But surely I will keep an eye out for this.