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Betelgeuse

Stylish Dinosaur
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For sure, one of my favorite pair of Oxfords.

19EA1109-2936-4CB2-9BA7-4020905E3D18.jpeg
 

gld edmond

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Agreed. I have several orders in play and would appreciate a reply. I got the canned “we are away for the holidays” reply today. If the shoes weren’t so darn beautiful and fit well I would take my business elsewhere.
I have a MTO in play as well, not yet overdue, but there sure is a lot of CS issues on this forum from Carmina. Like you said, their shoes are beautiful, but there does come a point... I hope they get it together
 

stephenaf2003

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stephenaf2003

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You could not put it any better, I already prepared my futur customed jumper boots for the next custom weekeend ! It will be Armagnac ! With a little special request : the darkest one.


It’s a sickness my friend....today’s pill for me....

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jctune

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Navy shell austerity boots today:
View attachment 1316375

(Maiden voyage)
View attachment 1316374
So good as usual. I owe this thread some pics of my navy shell austerity brogues from the fall MTO waiver.

They turned out fantastic. I was worried as I waited for these with the recent horror stories but this was another order from Carmina with my expectations fully met.
 

patliean1

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trevorplease

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4E4A922E-555B-4F46-B84E-6F7E98B54FD9.jpeg
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So this is my issue with Carmina:

After about ~10 wears I noticed 3/4 sides of the tongues are tearing. They’re not willing to take the shoes back for even a partial refund with restocking fees etc.

They finally responded that they will be reinforcing the area. Does anyone know what reinforcing looks like? Is it more holes in the cordovan? Is it a clean fix or will it look sloppy?

What is making me angry in addition to the response time of like three months to get this sorted is that they are saying it’s not a correct fit and that’s why it tore not at all the fault of the design or craftsmanship.

So if it’s wrong - make the customer happy and let them refund or exchange for something that works but nope gotta pour more resources into a pair that is 99% likely to tear again.

Cordovan tears, and when cordovan tears it will just get worst. I’m pretty convinced that no fix short of replacing the upper will prevent the tongue area from ripping down the line.

So now I will be stuck with a pair I will be in fear of wearing and will never be able to enjoy and i will hate it. If I wear it and it tears again in another ten wears, will Carmina still support their craftsmanship and repair again and again? These ~$800 shoes are supposed to last longer than this.

This post turned out longer than expected but I just had to vent. This is ridiculous.
 

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