stook1
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View attachment 1318334 View attachment 1318336
So this is my issue with Carmina:
After about ~10 wears I noticed 3/4 sides of the tongues are tearing. They’re not willing to take the shoes back for even a partial refund with restocking fees etc.
They finally responded that they will be reinforcing the area. Does anyone know what reinforcing looks like? Is it more holes in the cordovan? Is it a clean fix or will it look sloppy?
What is making me angry in addition to the response time of like three months to get this sorted is that they are saying it’s not a correct fit and that’s why it tore not at all the fault of the design or craftsmanship.
So if it’s wrong - make the customer happy and let them refund or exchange for something that works but nope gotta pour more resources into a pair that is 99% likely to tear again.
Cordovan tears, and when cordovan tears it will just get worst. I’m pretty convinced that no fix short of replacing the upper will prevent the tongue area from ripping down the line.
So now I will be stuck with a pair I will be in fear of wearing and will never be able to enjoy and i will hate it. If I wear it and it tears again in another ten wears, will Carmina still support their craftsmanship and repair again and again? These ~$800 shoes are supposed to last longer than this.
This post turned out longer than expected but I just had to vent. This is ridiculous.
They don't actually look all that tight in the instep. Very unfortunate and I certainly understand how you feel. I don't have any advice and I'm not sure how they could be reinforced reliably.