Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[thefastlife]

just put my filson coat on ebay last night. starting price $9.99. this morning its at $127.60.

i'm happy.

 

[txwoodworker]

Ok I have a situation, a buyer purchased a Belstaff jacket from me , he's in NYC so there was sales tax he kept bitching about the tax so I refunded the tax, he receives jacket and files a snad claiming its fake, I personally bought this jacket at barneys sale and have a few more that still have tax , his reason for being fake is that it's not waxed, usually I take returns but this guy had pissed me off more than once already, is it worry fighting? I can probably dig up receipt from barneys but I sold item as nwot, I know if outcome is not in my favor I lose some seller rating bullshit, but I have the truth on my side, any advice? Btw here is the item, Item # : 301008758725

Yeah, it sucks. I have a couple recent I'd rather fight, but chose to go the easy route. Pissed me off for a few hours each though.

just put my filson coat on ebay last night. starting price $9.99. this morning its at $127.60.

i'm happy.

Congrats! Nice thing to wake up to.

 

[capnwes]

Got a guy who didn't read the listing or look at the pics, bid high and won.

Asked me to falsify customs documents (I reported him)

Now the item doesn't fit and he demanded all of the money including the customs charges to be refunded before he sends it back. Or else he will open a paypal case against me.

Obviously I said "**** No!"

Paypal case opened.....I was prepared with 11 pieces of evidence against him.

Wish me luck.

 

[Brianpore]

Got a guy who didn't read the listing or look at the pics, bid high and won.

Asked me to falsify customs documents (I reported him)

Now the item doesn't fit and he demanded all of the money including the customs charges to be refunded before he sends it back. Or else he will open a paypal case against me.

Obviously I said "**** No!"

Paypal case opened.....I was prepared with 11 pieces of evidence against him.

Wish me luck.

Did you actually say "**** No"?

That dosnt help your paypal case....

Someone correct me if I'm wrong, but HE has to prove delivery back to you to be refunded. They might put the funds on hold until the item is delivered back and if delivered you have to pay the cost + initial shipping, but never have to pay the customs charges OR the return shipping.

Never dealt with the paypal dispute people but ebay people have gotten a lot better in the last 2-3 months when I needed to call and speak with people about this same type of situation.

 

[saint]

The guy who defaulted on his pymt just did a bin on the item. I canceled the sale and refunded him. Is there anyway to block buyers with 0 feedback?

 

[stevent]



Did you actually say "**** No"?

That dosnt help your paypal case....

Someone correct me if I'm wrong, but HE has to prove delivery back to you to be refunded. They might put the funds on hold until the item is delivered back and if delivered you have to pay the cost + initial shipping, but never have to pay the customs charges OR the return shipping.

Never dealt with the paypal dispute people but ebay people have gotten a lot better in the last 2-3 months when I needed to call and speak with people about this same type of situation.

I think that is how it works, and given how he is acting he might just not send item back which would work in your favor.


Also for deductions / expenses, do you guys do any storage fees or something similar? What about depreciation on items such as summer goods bought in spring / summer but never sold and have less value now?

 

[capnwes]

Did you actually say "**** No"?

That dosnt help your paypal case....

Someone correct me if I'm wrong, but HE has to prove delivery back to you to be refunded. They might put the funds on hold until the item is delivered back and if delivered you have to pay the cost + initial shipping, but never have to pay the customs charges OR the return shipping.

Never dealt with the paypal dispute people but ebay people have gotten a lot better in the last 2-3 months when I needed to call and speak with people about this same type of situation.

Of course not..lol. But that's what I meant to say.

I did, however, politely informed him of how the system works. He threatened again and I told him paypal and ebay would tell him the same thing, and that he would be out the customs charges.

The whole paypal dispute is frustrating. Paypal does not honor the 10% restocking fee in the event of a return. I have provided 2 forms of evidence of the fee in my listing this time. we''ll see if that works.

I'm hoping the evidence I provided of him demanding that I falsify the customs documents will just get him kicked off paypal. That would be the goal. I already accept returns, he is just fighting it because he wants the customs fees back, since I wouldn't comply with his demands. Thinking about just cancelling any order where the customer asks me to do that. I saw this coming a mile away.....well rather 6,718 miles away (Japan)

 

[concealed]

Also for deductions / expenses, do you guys do any storage fees or something similar? What about depreciation on items such as summer goods bought in spring / summer but never sold and have less value now?

former, yes although that probably should go under rent/mortgage and expenses for purchasing hangers, rolling racks, etc.

latter, don't you expect to recoup the value in the following summer? depreciation on clothing is not really valid...

Do you guys actually keep track of specific cost basis for each item? I would think that is the best way, but its a lot of work for those with large inventories.

 

[TheNeedMachine]

Is there anyway to block buyers with 0 feedback?

Not on an overall scale, and you'd be blocking the 99% of new eBay users who are not out to screw around. I've had 0 feedback buyers who sign up for eBay specifically to purchase something I had listed (or so they told me, and it was only 2 folks in 10+ years, but...).

Also for deductions / expenses, do you guys do any storage fees or something similar? What about depreciation on items such as summer goods bought in spring / summer but never sold and have less value now?

I will deduct rolling racks and such purchased in the last year.

Ditto what Concealed said - if they are something I think will sell next year, I have a storage space already for out-of-season items. Otherwise, I just redonate and keep track of those deductions. I also buy clearance items in the winter and save for summer, and vice-versa - it's a longer-term investment that can pay off well (i.e.: a few autumn/winter coats I bought in June recently sold for way more than I paid - they appreciated, not depreciated).

 

[saint]

Ok now this guy says he'll send payment as a gift, so he has no recourse. Would u guys do this or just keep it on eBay. He suggested it, so not sure if eBay would say I violated rules if I did it. Also would pay eBay fees, just don't want to give him any recourse at all or ability to leave feedback. Have any of u guys had any experience like this?

 

[Snoogz]

Did you actually say "**** No"?

That dosnt help your paypal case....

Someone correct me if I'm wrong, but HE has to prove delivery back to you to be refunded. They might put the funds on hold until the item is delivered back and if delivered you have to pay the cost + initial shipping, but never have to pay the customs charges OR the return shipping.

Never dealt with the paypal dispute people but ebay people have gotten a lot better in the last 2-3 months when I needed to call and speak with people about this same type of situation.

Are you 100% positive that if a SNAD case is open (or a paypal dispute), and you lose the case, us as sellers are not responsible for the return shipping?

 

[capnwes]



Are you 100% positive that if a SNAD case is open (or a paypal dispute), and you lose the case, us as sellers are not responsible for the return shipping?

eBay. Seller pays
PayPal. Not sure.

 

[Fueco]

eBay. Seller pays
PayPal. Not sure.

This kind of thing is what seriously boggles my mind. Same company (different building), different policies? Why?

As far as I'm concerned, a transaction made from Ebay through Paypal should be governed by Ebay's return rules.

 

[Snoogz]

This kind of thing is what seriously boggles my mind. Same company (different building), different policies? Why?

As far as I'm concerned, a transaction made from Ebay through Paypal should be governed by Ebay's return rules.

I mean I can understand if there are slight variations in policy between the two. eBay uses PayPal for payment, but PayPal is used from many many different companies as well. So the standard is set through PayPal for all companies using that merchant service, and eBay can variate slightly from PayPal because of the business origination was through the eBay company, that uses PayPal.

 

[Fueco]

I mean I can understand if there are slight variations in policy between the two. eBay uses PayPal for payment, but PayPal is used from many many different companies as well. So the standard is set through PayPal for all companies using that merchant service, and eBay can variate slightly from PayPal because of the business origination was through the eBay company, that uses PayPal.

The part that confuses me about it is that Paypal is a wholly owned subsidiary of Ebay. Surely they can play nicer together?