Maybe, or he is lying and hoping to rip you off. Probably would have opened a SND claim if they knew saying it got stolen wouldn't have worked. He'd have been better of saying you mailed him a box of hamsters and not the item he purchased. I wonder, how ridiculous of a claim can you make about an item and still get ebay to side with you. "I ordered a wool sweater, the seller sent me a sheep with instructions. Can I get a refund?"Be polite to the buyer. Feel his pain. Because he is SOL.