Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[SpooPoker]

Gotta be someone special for Spoo to call you out.

guys a jerk off. I'm siting here past "business hours" waiting for the ding lol

 

[ace13x]

guys a jerk off. I'm siting here past "business hours" waiting for the ding lol

Crush him!

 

[drlivingston]

guys a jerk off. I'm siting here past "business hours" waiting for the ding lol

Do not let the aforementioned jerk off ruin your serenity.

 

[Fueco]

Do not let the aforementioned jerk off ruin your serenity.

Make it a drinking game. Drink a dram of whisky every 30 minutes until he leaves the feedback. And then call Ebay to get it removed...

 

[ace13x]

Do not let the aforementioned jerk off ruin your serenity.

 

[capnwes]

Trust me... Numismatists are strange people.

Asthmatic Numismatists are even worse.....I once was both, but recovered....mostly.


True story....Smelled something funny last year every time the air kicked on. I had our central air fully serviced, emptied of coolant, checked for leaks, rechecked, rechecked again and then refilled. They found nothing. Cost me about $350. Turns out, when the air kicked on, the window seam was leaking the tiniest bit of air past an old panama hat I had hanging on the curtain rod finial. The hat had a faintly oily scent. My NASA nose gets me every time.

 

[capnwes]

View attachment 1009290

Do they make those with ridges?

 

[drlivingston]

Do they make those with ridges?

They prefer the term ribbed.

 

[capnwes]

Has anyone else experienced an increase in seemingly obvious questions lately? I'm wondering if it has something to do with ebay's re-direct from sold listings to somewhat related current listings. In all 3 examples below, the size/color were indicated 4 times in the listing. (Title, Specifics, Description and photos). Confucius say "I'm so confused by the confusing confusion."

"What color is the jacket?"

 

[MJMcRibb]

Has anyone else experienced an increase in seemingly obvious questions lately? I'm wondering if it has something to do with ebay's re-direct from sold listings to somewhat related current listings. In all 3 examples below, the size/color were indicated 4 times in the listing. (Title, Specifics, Description and photos). Confucius say "I'm so confused by the confusing confusion."

At least you're getting them before bid/purchase. I got a message a day after purchase on a pair of shoes this week: "Hey, are these a wide width? If not, they won't work for me?"
11.5A in title
Extra Narrow (A+) in item specifics
11.5A in description
Photo showing 11.5A

And this wasn't a last second bid. Bid was placed about halfway through the auction cycle.

 

[capnwes]

At least you're getting them before bid/purchase. I got a message a day after purchase on a pair of shoes this week: "Hey, are these a wide width? If not, they won't work for me?"
11.5A in title
Extra Narrow (A+) in item specifics
11.5A in description
Photo showing 11.5A

And this wasn't a last second bid. Bid was placed about halfway through the auction cycle.

Two were after purchase.

 

[RjamesB8]

Some quick anecdotal info for anyone debating offering returns on their items.

Out of a 30-day sample covering 380 orders/items there were:
15 returns specifically due to "didn't fit" or "didn't like it" (so not counting INASD cases; color wrong, something missed, etc)
$235 net loss on these due to losing initial and return shipping, or sometimes just refunding the entire item outright

Qualifying for the top rated plus seller discount of 10% off final value fees with this return policy saved:
+$120 over this period

What can't be quantified obviously is if/how many more sales this return policy/top seller plus badge garnered.
Also whether or not those items may have ended in INASD regardless if they went to different buyers!
Also some cash may have been theoretically saved by demanding returns instead of refunding in several cases, but how much if any seems questionable.

 

[capnwes]

Some quick anecdotal info for anyone debating offering returns on their items.

Out of a 30-day sample covering 380 orders/items there were:
15 returns specifically due to "didn't fit" or "didn't like it" (so not counting INASD cases; color wrong, something missed, etc)
$235 net loss on these due to losing initial and return shipping, or sometimes just refunding the entire item outright

Qualifying for the top rated plus seller discount of 10% off final value fees with this return policy saved:
+$120 over this period

What can't be quantified obviously is if/how many more sales this return policy/top seller plus badge garnered.
Also whether or not those items may have ended in INASD regardless if they went to different buyers!
Also some cash may have been theoretically saved by demanding returns instead of refunding in several cases, but how much if any seems questionable.

You shouldn't be refunding original shipping on Didn't fit/Didn't Like. Only the return shipping is part of the free returns. You can check the box to refund the original shipping as well, but it is not required.

EDIT: If you are offering free shipping and free returns.....you're a better man than I

 

[capnwes]

Heres how mine looks...

322 Items
5 Returns didnt fit.
$25 lost on return shipping
$161 Extra collected from charging $0.50 more for shipping across the board.
$153 for TRS discount

$289 Net

 

[Fueco]

@capnwes 's experience jives more with what I've seen.

During my busiest month (February 2017), I had 9 returns (for any reason) on 512 sales totally $16,215 in sales. I offer a 30-day return window, charge a 15% restocking fee, and charge for shipping.