Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[My Main Man]

Been on hold waiting for a rep for 2.5 hours now. There has to be a better way.

Man, some of you guys have awful luck. Knock on wood, but I had to call twice in the past week and I don't think I waited at all. Entered my 7 digit code, rang 2-3 times and then someone answered. Hopefully you at least can just have it on speaker and get other stuff done or watch a movie or something while you wait.

 

[drlivingston]

Been on hold waiting for a rep for 2.5 hours now. There has to be a better way.

Man, some of you guys have awful luck. Knock on wood, but I had to call twice in the past week and I don't think I waited at all. Entered my 7 digit code, rang 2-3 times and then someone answered. Hopefully you at least can just have it on speaker and get other stuff done or watch a movie or something while you wait.

Wow! 2.5 hrs?!?! That would drive me into a homicidal rage! Lately, the few times that I have had to call, I have been rather lucky. I think 5 minutes was my longest hold time.

 

[Fueco]



Wow! 2.5 hrs?!?! That would drive me into a homicidal rage! Lately, the few times that I have had to call, I have been rather lucky. I think 5 minutes was my longest hold time.

I was on hold for 3.5 hours on Friday. The rep insisted they are installing upgrades. I also wasn't able to upload listings after about 2:00 PM MST today for some reason. A great excuse to take the afternoon off and get some climbing in.

 

[txwoodworker]

Call eBay on the second case, if he started the return process then he has 5 business days to ship it back. Just tell eBay he hasn't sent it back and they should close it in your favor.

Yep, just did this, quick and painless. Actually the d-bag uploaded the original shipping tracking #, so it showed as shipped and ebay was telling me I had to refund. When I called to straighten that out, he said it was >5 days, he'd close the case in my favor.
Guy messaged me the next day saying he didn't use ebay shipping and that I should have received it back already. I hadn't and still haven't, so I'm glad ebay did that.

 

[jamesmkeart]



Yep, just did this, quick and painless.  Actually the d-bag uploaded the original shipping tracking #, so it showed as shipped and ebay was telling me I had to refund.  When I called to straighten that out, he said it was >5 days, he'd close the case in my favor.
Guy messaged me the next day saying he didn't use ebay shipping and that I should have received it back already.  I hadn't and still haven't, so I'm glad ebay did that.

Can they leave negative feedback. I'm just paranoid if I call and ***** that he didn't send, it can lead to more trouble. I'm just annoyed I dont have my Money or an item to sell.

 

[drlivingston]

Just got off the phone with the Bay. Buyer sent me a message a few minutes ago about a tie that he didn't receive... in June!!! To be on the safe side, I called eBay. The recorded message claimed that the wait time would be greater than 10 minutes. Well, a whole 20 seconds elapsed before a most courteous csr named Jay picked up the call. Anyway, he set my mind at ease and then proceeded to look over any possible defects to see if he could help. Sometimes you just get lucky.

 

[dukedishin]

I had to hang up after 3 hours. There must be some other factors involved here...

 

[kbadgley84]

Got a return request on a smoking jacket almost a month after sale, pretty much have to accept don't I?

 

[Koala-T]

Got a return request on a smoking jacket almost a month after sale, pretty much have to accept don't I?

Anything up to 30 days, I believe.

 

[kbadgley84]



Anything up to 30 days, I believe.

**** like that makes me want to quit selling,
I knew this guy was going to be a problem

 

[AlexJ1100]

While we're on the subject,


Why does eBay even offer the "Return Accepted" option? It doesn't really seem like there is anyone to enforce if you state that you do not accept returns?

I might be missing something

 

[txwoodworker]

Can they leave negative feedback. I'm just paranoid if I call and ***** that he didn't send, it can lead to more trouble. I'm just annoyed I dont have my Money or an item to sell.

Nope, when a case is opened and closed in your favor, they can't leave feedback.

Anything up to 30 days, I believe.

Got a return request on a smoking jacket almost a month after sale, pretty much have to accept don't I?

If you don't take returns, you don't have to take it back. If you do take returns, you only need to do so within your return window (14 days, or whatever you have it set at) If they are claiming the item is not as described, they can force a return, not otherwise.

 

[kbadgley84]



Nope, when a case is opened and closed in your favor, they can't leave feedback.



If you don't take returns, you don't have to take it back.  If you do take returns, you only need to do so within your return window (14 days, or whatever you have it set at)  If they are claiming the item is not as described, they can force a return, not otherwise.

Claiming its "defective "

 

[txwoodworker]

What's the entire communication? Return request, not automatically approved, right?

 

[Window]

username? this sounds like someone I don't want to deal with.