How Good is BB's So-called "Unconditional Guarantee"?

Originally Posted by markdc

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And thanks for the quick responses from everybody. All of you have made a great first impression. SF seems like a great forum!

Welcome!

Originally Posted by TomW

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I've taken back a 3 year old mtm suit because one sleeve came off - I was not seeking a refund, but a repair. BB not only repaired the sleeve, they refunded about half the original purchase price as well.

The whole sleeve came off? That's ******* awesome!

Jon.

Originally Posted by imageWIS

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The whole sleeve came off? That's ******* awesome!

Jon.
'Twas but a scratch.

Originally Posted by mack11211

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Josepidal is a board member here whose punctiliousness and concern with details some find irritating. Of the two NYC stores, Madison is the flagship and caters to the most serious sartorialist, while the 5th Ave store is patronized by more casual dressers, including tourists.
More specifically, the term, "to Josepidal," as a verb, refers to a return of an item such as a pair of shoes already worn but only after some length of time deciding that they are not right for the returner. The term is particularly a propros when such return is accompanied with an argument with a salesman regarding the fact that the soles are all scratched up and the suggestion by the returner that they were only warn inside on a carpet, not outside, and therefore are not actually "worn." A dispute over the refund of sales tax is also an aggravating factor that tends to prove an effective "josepidal" (the noun form). This is not to be confused with the term, "to mafoofan," which is a verb generally meaning: to have no need to return anything to a merchant, because you are not a customer in the first place, but while you pass no judgment on whether or not such articles do, indeed, warrant a return, you nevertheless feel the need to point out that there is an insufficient survey size to determine whether such returns are, in fact, necessary, or whether the merchant should be avoided altogether, not that you would ever make such a judgment one way or the other.

Originally Posted by j

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'Twas but a scratch.

haha, that's great.

Originally Posted by zjpj83

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More specifically, the term, "to Josepidal," as a verb, refers to a return of an item such as a pair of shoes already worn but only after some length of time deciding that they are not right for the returner. The term is particularly a propros when such return is accompanied with an argument with a salesman regarding the fact that the soles are all scratched up and the suggestion by the returner that they were only warn inside on a carpet, not outside, and therefore are not actually "worn." A dispute over the refund of sales tax is also an aggravating factor that tends to prove an effective "josepidal" (the noun form).

This is not to be confused with the term, "to mafoofan," which is a verb generally meaning: to have no need to return anything to a merchant, because you are not a customer in the first place, but while you pass no judgment on whether or not such articles do, indeed, warrant a return, you nevertheless feel the need to point out that there is an insufficient survey size to determine whether such returns are, in fact, necessary, or whether the merchant should be avoided altogether, not that you would ever make such a judgment one way or the other.

LMAO!

Well, I gotta hand it to the 5th Avenue guys and gals. No questions asked, just like at Newberry. I feel that this service will only encourage me to go to BB more, in spite of my meager college student intern's budget.

Originally Posted by markdc

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Well, I gotta hand it to the 5th Avenue guys and gals. No questions asked, just like at Newberry.

I feel that this service will only encourage me to go to BB more, in spite of my meager college student intern's budget.

Glad it worked out. Of course, your reaction is at least part of the point of the policy.

Apparently no good on my shoes because they couldn't find them in the catalog

The BB guarantee says that "Purchases may be exchanged or returned at any time," but I wonder if anyone has experience returning items they've had for several years. My wool BB pea coat is about ten years old, and is due for replacement: fraying cuffs, tears in the lining, pockets in need of repair, and this year the moths have started to get to it. It was an expensive coat, and I'd hoped it would last longer. Should I try to take advantage of the guarantee, or just suck it up and buy a new one?

Originally Posted by mdgately

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The BB guarantee says that "Purchases may be exchanged or returned at any time," but I wonder if anyone has experience returning items they've had for several years. My wool BB pea coat is about ten years old, and is due for replacement: fraying cuffs, tears in the lining, pockets in need of repair, and this year the moths have started to get to it. It was an expensive coat, and I'd hoped it would last longer. Should I try to take advantage of the guarantee, or just suck it up and buy a new one?

i'd say try it out. i was in there one day when a guy came in and returned 5 shirts with tags that hadn't even been produced for years and they had started to fray at the collar, and they replaced them all. i personally probably wouldn't (10 years seems like a decent run to me) but if you are so inclined, can't hurt to ask.

Originally Posted by mdgately

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The BB guarantee says that "Purchases may be exchanged or returned at any time," but I wonder if anyone has experience returning items they've had for several years. My wool BB pea coat is about ten years old, and is due for replacement: fraying cuffs, tears in the lining, pockets in need of repair, and this year the moths have started to get to it. It was an expensive coat, and I'd hoped it would last longer. Should I try to take advantage of the guarantee, or just suck it up and buy a new one?

What do you think you should do?

Regards.

Originally Posted by mdgately

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The BB guarantee says that "Purchases may be exchanged or returned at any time," but I wonder if anyone has experience returning items they've had for several years. My wool BB pea coat is about ten years old, and is due for replacement: fraying cuffs, tears in the lining, pockets in need of repair, and this year the moths have started to get to it. It was an expensive coat, and I'd hoped it would last longer. Should I try to take advantage of the guarantee, or just suck it up and buy a new one?

You're just looking for encouragement =/


If you want to do it, then do it.

Originally Posted by mdgately

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The BB guarantee says that "Purchases may be exchanged or returned at any time," but I wonder if anyone has experience returning items they've had for several years. My wool BB pea coat is about ten years old, and is due for replacement: fraying cuffs, tears in the lining, pockets in need of repair, and this year the moths have started to get to it. It was an expensive coat, and I'd hoped it would last longer. Should I try to take advantage of the guarantee, or just suck it up and buy a new one?
Just be sure to remind them that the quality back then used to be better, and not made in China. Black Fleece should be almost equivalent --- except some pieces are made in China as well.

Originally Posted by mdgately

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The BB guarantee says that "Purchases may be exchanged or returned at any time," but I wonder if anyone has experience returning items they've had for several years. My wool BB pea coat is about ten years old, and is due for replacement: fraying cuffs, tears in the lining, pockets in need of repair, and this year the moths have started to get to it. It was an expensive coat, and I'd hoped it would last longer. Should I try to take advantage of the guarantee, or just suck it up and buy a new one?

really? -_- 10 years is a decent run, if you took better care of it, I would think it could easily be more. That's abusing the return policy.

plus, it's just a crappy thing to do. I would be embarrassed doing something like that.