VMan
Distinguished Member
- Joined
- Feb 26, 2003
- Messages
- 4,996
- Reaction score
- 34
Late Feb. I bought two items that came with significant mail-in rebates (I wouldnt have bought these particular items w/o the rebate).
They were supposed to take 6-8 weeks, but have not arrived. I filed all the information correctly, and sent them within the time period. I checked the status on the site a month ago, and it shows that one was mistakenly filed as a $20 Canon rebate rather than a hard drive rebate. The other one (widescreen LCD monitor) was correctly filed. The status as of today has not changed - 'required validation period'.
I sent them an email, to which I received an automated reply:
"Thank you for visiting the Office Depot Rebate Center. We apologize our
answer could not be more satisfactory to your situation. Our client
supplies us with very specific instructions as to the submission
requirements consumers must meet to receive their item. Regrettably, we
cannot do anything more from here. We apologize for any inconvenience
this may have caused and hope you will continue to enjoy our client's
fine products."
I found out that the rebates are handled through an agency called Young America. Contacted them through their website, but no word yet.
What would you do next? Like I said, the rebates are a pretty significant amount ($XXX) and I would not have purchased either item if it did not come with a rebate.
They were supposed to take 6-8 weeks, but have not arrived. I filed all the information correctly, and sent them within the time period. I checked the status on the site a month ago, and it shows that one was mistakenly filed as a $20 Canon rebate rather than a hard drive rebate. The other one (widescreen LCD monitor) was correctly filed. The status as of today has not changed - 'required validation period'.
I sent them an email, to which I received an automated reply:
"Thank you for visiting the Office Depot Rebate Center. We apologize our
answer could not be more satisfactory to your situation. Our client
supplies us with very specific instructions as to the submission
requirements consumers must meet to receive their item. Regrettably, we
cannot do anything more from here. We apologize for any inconvenience
this may have caused and hope you will continue to enjoy our client's
fine products."
I found out that the rebates are handled through an agency called Young America. Contacted them through their website, but no word yet.
What would you do next? Like I said, the rebates are a pretty significant amount ($XXX) and I would not have purchased either item if it did not come with a rebate.