Who were some of your worst, rudest, and/or most ignorant customers?

[Master Squirrel]

Originally Posted by SpooPoker

Someone sent me a PM and said "ill take it" and never paid.

I was like "oh. mah. gawd"

Thanks, I almost forgot a couple of things I won on ebay on Friday before going out of town.

 

[Flambeur]

This is a wonderful thread...

 

[Rick's Tailoring]

My personal favorite that gets me totally enraged is when a customer picks up a suit they bought, it fits perfectly, and then they do the double, "heil hitler" and stretch their arms out as far as possible and proclaim, "these sleeves are too short". I roll my eyes, and tell the it can only be one length. do you want it 4 inches too long when you arms are down, or too short the one time you try to dunk a basketball in your suit? they usually forget about it quickly...

 

[gladhands]

Many years ago, while working at Home Depot, I was tasked with helping a customer unload 30 pieces of 6-foot privacy fence paneling. They were filthy and damp, most noticably at the bottoms. Turns out that this guy purchased and installed the fence a year prior. There weren't even any tags to scan.

He was given a full refund. I should also mention that he failed to tip us for off-loading the panels.

 

[vinnyforthewinny]

I'm working at a retail store right now and we have to punch in at the registers at front. I was standing waiting to punch in and this customer walks through my line. I tell him i'm not open and he backs up while looking at me lol. when he turned the corner he could still see me and told me," don't just stand there and do nothing you little ****." haha

 

[MrDaniels]

Originally Posted by SuitMyself

1.) A guy came in 45 minutes before closing time and wanted to buy some khakis. He told my colleague what he needed and my colleague gave him two pairs in his size. Minutes passed. It was now closing time. He was still trying on more pairs. The guy went back and forth between the shelves and the fitting room for a total of two and a half hours AFTER closing time. At the end, he decided not to buy anything and he left. During all that time, he tried and retried and RETRIED every pair of khakis in the store in his size COUNTLESS times before deciding he didn't want to "commit" to any of them.



3.) A couple in their 50s came into the store one day and the husband's arms were loaded with two mountains of clothing: sportcoats, dress pants, shirts, ties, suits (they've all been worn and were quite old). He told me that his son just recently switched jobs (no longer working a desk job and was now working in construction) and didn't need all his business clothes anymore and he asked me to give him a refund on behalf of his son. I looked at the mountain of worn clothing and told him how on earth could I possibly give him a refund for used clothing? He said he didn't understood what I meant. I told him to leave. He left and I never saw the ****** again.




Where is it that you work that they would stay open two and a half hours for a pair of pants?


As to the second scenario...I swear at Nordstrom they would have taken it back. Those people are complete idiots, but sadly it does not surprise me because I have met quite a few people with that level of stupidity and gall.

 

[Bounder]

Originally Posted by SuitMyself

5.) An early 40s man and his wife were wandering around the store and he was trying on various suit jackets on and it was obvious, even to a blind man, this guy didn’t have the first clue as to what he was doing. He was about a size 40R and he was trying on various jackets that weren’t even remotely close to fitting him. I walked up to him as he was trying on a 42T. I said to him that that size would be too long for him. He said he had monkey arms and he needed the longer arm length. I told him jacket sleeves could be lengthened and that jacket torso length was more important than jacket sleeve length. He gave me the Look Of Death and said very curtly, “Thank you.” I was momentarily taken back by this and quietly suggested he try on a 40R. His wife didn’t even look at me the entire time and she, with her back turned to me the entire time, took a 40R off the hanger and gave it to her husband to try on. He flexed his arms and said, “Too tight.” I told him, very reassuringly, that that is the correct size for him, even indicating with my own arms flexed, how the shoulders should fit and look. I then showed him how much extra fabric he had around the girth and that we would have to taper the jacket. I would guess his waist size to be approximately 33” or 34”. The 40R jacket’s girth was HUGE on him. Again, he gave me the Look Of Death and said again, very curtly, “Thank you.” I looked him straight in the eye for half a nanosecond, turned on my heels and walked away from the ******. No ******* sale is worth this sort of ******* bullshit rude ignorance from this stupid redneck hillbilly asshole.
Maybe there was another dynamic here. Maybe this guy had been pontificating to his wife about suit buying and you came along, effectively told him he was full of crap and confirmed everything she had tried to tell him. But seriously, how many of these people were performance artists? The tuxedo guy had to be doing a bit.

 

[sho'nuff]

Originally Posted by SpooPoker

Someone sent me a PM and said "ill take it" and never paid.

I was like "oh. mah. gawd"

lol. i get these every once in awhile. i never take them seriously at all. one time one of them actually paid and i was like WTF???????

 

[NoNothingGuy]

Originally Posted by NewYorkRanger

Tons of stories from working at Blockbuster as a teenager...my favorites were the customers who returned their tapes (before DVD) with pornos. My manager was a prick and refused to check the tpes in and he'd have the girl call in the morning leaving the exact title of the tape returned on the families answering machine. Needless to say, we never saw most of those people again, and their accounts went into collections, and the douche manager wound up getting demoted.

Your posts are always my favorite...

I worked at Blockbuster for two years in High School. I had this happen as well... We got plenty of family movies - or simply the wrong movie shoved into the Blockbuster tape cover - but one time we actually got a home-made porno.

The best thing was that the guy came to pick it up. I remember it happening like it was yesterday. I had to call him, and I simply explained that he had given us the wrong tape. He said, "Okay, well I come pick it up and bring you the right one." It was Sling Blade, I still remember.

Anyway, he was a normal looking guy, drove a Volvo. We watched about 3 minutes of it in the back room, it wasn't pretty. It was, in fact, the same guy who picked up the move. I still wonder if he even knew until he got home...

 

[Ammanas]

Originally Posted by Rick's Tailoring

My personal favorite that gets me totally enraged is when a customer picks up a suit they bought, it fits perfectly, and then they do the double, "heil hitler" and stretch their arms out as far as possible and proclaim, "these sleeves are too short". I roll my eyes, and tell the it can only be one length. do you want it 4 inches too long when you arms are down, or too short the one time you try to dunk a basketball in your suit? they usually forget about it quickly...

And the people start flapping and whirling their arms around like they're trying to fly away like a bird, and complain about it being too tight. You're not going to be doing cardio in your suit.

Honestly I haven't had very many bad customer interactions, just little one-off things where people are in a bad mood and out to ruin someone elses' day. Some of my coworkers give me more headaches than customers do, with bad markings for alterations that I have to deal with, flat-out wrong sizing and other various stupidities. I guess that's par for the course considering what we're paid, not likely to attract the highest quality salespeople.

A coworker just sold one brand jacket with another brands pants inside it out of dimness. Another, who no longer works there (thank god) told a calling customer that his suit was finished being altered without asking his name or checking its status. He comes in from an hour out and naturally it hasn't even been started yet. And of course a ton of sharking, "Oh I said hi to that customer, that suit you put them in and marked should be my sale". **** off!

 

[lasbar]

Originally Posted by NoNothingGuy

Your posts are always my favorite...

I worked at Blockbuster for two years in High School. I had this happen as well... We got plenty of family movies - or simply the wrong movie shoved into the Blockbuster tape cover - but one time we actually got a home-made porno.

The best thing was that the guy came to pick it up. I remember it happening like it was yesterday. I had to call him, and I simply explained that he had given us the wrong tape. He said, "Okay, well I come pick it up and bring you the right one." It was Sling Blade, I still remember.

Anyway, he was a normal looking guy, drove a Volvo. We watched about 3 minutes of it in the back room, it wasn't pretty. It was, in fact, the same guy who picked up the move. I still wonder if he even knew until he got home...

On the same subject , when I was 15 , my best mate's dad wrote a letter to the local video shop to allow him to rent Appreciation videos...

He had the letter in his wallet...

It was hilarious...

I remember such gems as Rambox and Dallax..

 

[SuitMyself]

Originally Posted by Rick's Tailoring

My personal favorite that gets me totally enraged is when a customer picks up a suit they bought, it fits perfectly, and then they do the double, "heil hitler" and stretch their arms out as far as possible and proclaim, "these sleeves are too short". I roll my eyes, and tell the it can only be one length. do you want it 4 inches too long when you arms are down, or too short the one time you try to dunk a basketball in your suit? they usually forget about it quickly...

+100,000,000,000

Any moron who does that when trying on a suit jacket should not be allowed in public without proper psychological supervision.

 

[gladhands]

Originally Posted by Ammanas

And the people start flapping and whirling their arms around like they're trying to fly away like a bird, and complain about it being too tight. You're not going to be doing cardio in your suit.

If it's not fit for fight or flight, I'm not buying it.

 

[KingOfTheForum]

I previously worked in a supplement store. I encountered some of the most stupid customers....Oh, the stories that I could tell. Here's an example:

A customer (40-something year old male) walks into the store and wants to exchange a tub of protein powder, but he doesn't have his receipt. I take GREAT joy in telling him that it's a no-no. He responds, "Why can't I exchange it?" I answer, "You can't return or exchange it because you don't have your receipt, so I can't establish how much you paid for it or even that you bought it from this company." He responds with the classic idiot customer retort, "NOBODY TOLD ME THAT WHEN I BOUGHT IT!" I take GREAT joy in telling him that the information was printed 2 or 3 times on his receipt. He gives the ultimate idiot customer response: "Yeah...Who really reads everything on the receipt?" I respond, "I can't make you read it, but you had it. Now you know why it's important."

He storms away to the door as I smile and say "Have a nice day." He turns around to make another statement, but I cut him off with another "Have a nice day," and I walk away.

If there was one thing that I loved about the job, it was annoying customers without technically doing anything wrong. There's nothing like turning things around on a rude customer and ruining his (rarely her) day

 

[KingOfTheForum]

Originally Posted by vinnyforthewinny

I'm working at a retail store right now and we have to punch in at the registers at front. I was standing waiting to punch in and this customer walks through my line. I tell him i'm not open and he backs up while looking at me lol. when he turned the corner he could still see me and told me," don't just stand there and do nothing you little ****." haha



If I were the only employee around, I would have said, "I'd rather be a little one than a big one like you"

Customers rely on employees being intimidated and eager to avoid confrontation. I'm not intimidated by anyone and upset customers don't make me fluttered, so I had a lot of very interesting run-ins.