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Who were some of your worst, rudest, and/or most ignorant customers?

Discussion in 'Classic Menswear' started by SuitMyself, Aug 22, 2010.

  1. Rick's Tailoring

    Rick's Tailoring Senior member

    Messages:
    118
    Joined:
    Nov 14, 2009
    Location:
    Kansas City
    I can have 5 great customers in a row. and then it is the one asshole that ruins my day..

    +1
     
  2. soxpats

    soxpats Senior member

    Messages:
    606
    Joined:
    Aug 3, 2010
    Yes, but a lot of these persons described are not customers; they are thieves.

    Exactly.
     
  3. Infrasonic

    Infrasonic Senior member

    Messages:
    1,900
    Joined:
    May 27, 2007
    Location:
    Manchester, UK.
    Not clothing, but I did record retailing for five years as my first job.

    The lady who came into the Harrow store with a bee in her bonnet about something or other, claimed she knew one of the company directors and demanded discount. So the manager rang head office, and the director was actually there (it was a Saturday). He asked for her to escorted to the back of the store so he could speak to her on the phone...whereupon he let rip into her, we could all hear him shouting. She turned bright red, apologised to us all and left the store. We were left with explicit instructions that anyone else who tried the I know a director routine was told to fuck off! (She did actually know him!)

    The lady who when I ducked under the counter to go and get a CD case for her decided to grab hold of my arm. When I asked her what she was doing she replied that she thought I was trying to steal her handbag...I asked her to leave the shop.

    The girl who returned a twelve inch single that was so warped it was obvious it had been left against a radiator or something equally hot, it had a 90 degree bend in it and wouldn't come out of the sleeve. She insisted it had been bought like that, despite the fact that it would have been almost impossible to actually put the item into a bag. Eventually she left refundless...

    The guys who used to buy loads of reggae albums and then bring them back saying they were all faulty (which actually could well have been true as Jamaican pressings actually had bits of paper in the vinyl they were so roughly reprocessed). They didn't like it when I said we could only swap for the same titles, 'cos 'some people home tape and then swap for different titles. Not you guys obviously...[​IMG] '

    The mass brawl that occurred when a load of guys came into the Wembley branch drinking out of Watneys party sevens...
    [​IMG]

    Had some girls with them, started getting a bit lewd, asked to leave, 1 took a swing at me, I fell into a customer who was browsing...he went apeshit and chased about five guys out of the shop having properly battered two of them in the space of a few seconds...[​IMG] [​IMG]

    The woman who sent her son in with a signed blank cheque to buy some stuff, and couldn't see why I wouldn't accept it without her being there to sign it in front of me...[​IMG]

    When I worked in Barnet a real acid casualty from the sixties came in.
    (There was a massive residential mental health hospital nearby...) I had my area manager in and was concious of the fact that this guy in his purple cords, frizzed out hair and totally wack personality was quickly going to empty the shop of all customers. So I pre-empted him by asking what he was looking for. Luckily we didn't have it, but he wouldn't leave and started getting really weird. So I went out and started talking gibberish to him, cauliflower ears, hmmm, what's in your bag etc. Just any random stuff to scare him off. It worked and my area manager was very impressed...
     
  4. imatlas

    imatlas Senior member

    Messages:
    8,518
    Joined:
    May 27, 2008
    Location:
    El Barrio
    I agree with the above post. Some of these stories seem unrealistic and unnecessarily rude. I'll admit that I've gotten quite a few customers fired up, but it's always been because they were "copping an attitude" about something that they were wrong about, not because I just felt like being pedantic. My motto was that I'd go above and beyond for a customer UNTIL he or she became rude. After they became rude, I'd just focus in on following the rules, whether it was to the customer's advantage or not.
    +1 Some of these make the salesperson sound like a total asshole. Clueless customer <=> rude customer, but apparently they're equally worthy of scorn and abuse.
     
  5. Master-Classter

    Master-Classter Senior member

    Messages:
    8,463
    Joined:
    Jul 18, 2007
    Location:
    Toronto, Canada
    a SA is just the face of a company and they're expected to &quot;represent&quot; it, but there's also a line that sometimes gets crossed where the SA starts to feel like they're just plain being abused in some way and they &quot;break the rules&quot; of the store and turn it into a one on one, personally.

    As someone who's been a SA, I can say there's always a few moments where I risk my job by breaking character and just being a little rude, flirty, etc. It's human.
     
  6. MyOtherLife

    MyOtherLife Senior member

    Messages:
    6,501
    Joined:
    Sep 30, 2009
    Location:
    The Arena - Centerfield
    if every word in this post is truth, then... [​IMG]
    Thank you indeed. Every word true. No embellishments rendered. I was just at my wits end that day.
     
  7. SuitMyself

    SuitMyself Senior member

    Messages:
    978
    Joined:
    Mar 23, 2008
    11.) A big tall guy (about a size 48T) in his mid 20s came in one day with an old sport jacket in his hands and he asked me to help him team up some pants, shirts, and ties with it. I had a look at the label inside the jacket: it was our house brand but the jacket was about 25 years old.

    He told me he bought this jacket at Value Village for $19.99 and wanted to know what he could wear with it.

    I didn't bother showing him any pants and shirts and ties and whatnot; instead, I asked him to put on the jacket.

    I had no idea what size it was but, judging by how it looked on him, I would say it was a size 40R. I asked him to take it off and I measured his chest and overarm and he turned out to be a size 48T.

    I told him he shouldn't wear that jacket because it was nowhere close to being his size.

    He seemed surprised. "Oh. Really? I thought it fit quite well."

    The jacket length just barely came down to the level of his navel and it needed at least an extra, oh, I don't know, 14 inches around the girth and the sleeves came down to about five inches above his wrists.

    "It doesn't fit me? Are you sure?"

    "I'm very sure. You shouldn't wear this even if it did fit you. The jacket is at least 25 years old. Why don't you buy a new one? I have lots in your size and we have a sale on right now."

    "Oh. I don't know. I thought this fit me really quite well."

    He took off his jacket, put it back inside the plastic grocery bag he was carrying and said, "Well, I'll have to think about it."

    He left.

    Stupid idiot.
     
  8. Macallan9

    Macallan9 Senior member

    Messages:
    789
    Joined:
    Apr 14, 2009
    11.) A big tall guy (about a size 48T) in his mid 20s came in one day with an old sport jacket in his hands and he asked me to help him team up some pants, shirts, and ties with it. I had a look at the label inside the jacket: it was our house brand but the jacket was about 25 years old.

    He told me he bought this jacket at Value Village for $19.99 and wanted to know what he could wear with it.

    I didn't bother showing him any pants and shirts and ties and whatnot; instead, I asked him to put on the jacket.

    I had no idea what size it was but, judging but how it looked on him, I would say it was a size 40R. I asked him to take it off and I measured his chest and overarm and he turned out to be a size 48T.

    I told him he shouldn't wear that jacket because it was nowhere close to being his size.

    He seemed surprised. "Oh. Really? I thought it fit quite well."

    The jacket length just barely came down to the level of his navel and it needed at least an extra, oh, I don't know, 14 inches around the girth and the sleeves came down to about five inches above his wrists.

    "It doesn't fit me? Are you sure?"

    "I'm very sure. You shouldn't wear this even if it did fit you. The jacket is at least 25 years old. Why don't you buy a new one? I have lots in your size and we have a sale on right now."

    "Oh. I don't know. I thought this fit me really quite well."

    He took off his jacket, put it back inside the plastic grocery bag he was carrying and said, "Well, I'll have to think about it."

    He left.

    Stupid idiot.


    Most of the other ones i can get on board with, but this? Dude is obviously broke as fuck...deserves some sympathy, I'd think.
     
  9. SuitMyself

    SuitMyself Senior member

    Messages:
    978
    Joined:
    Mar 23, 2008

    Most of the other ones i can get on board with, but this? Dude is obviously broke as fuck...deserves some sympathy, I'd think.


    Sympathy? No.

    Tough love? Yes.

    Proper fashion advice? Definitely.

    New jacket? Most definitely.
     
  10. literasyme

    literasyme Senior member

    Messages:
    963
    Joined:
    Apr 2, 2008
    Whatever. That story is just unbearably sad, and the more you post the more you come across as a supercilious blowhard. Sorry.
     
  11. SuitMyself

    SuitMyself Senior member

    Messages:
    978
    Joined:
    Mar 23, 2008

    Whatever. That story is just unbearably sad, and the more you post the more you come across as a supercilious blowhard. Sorry.


    That's okay.

    That's just how I am. I tell it like it is.

    But . . . let's look at this another way: Would it had been better if I hadn't told him the jacket didn't fit? What if he was planning to wear it to, say, his girlfriend's birthday dinner or perhaps to a job interview? I honestly think I did him a huge favour.
     
  12. Blackhood

    Blackhood Senior member

    Messages:
    2,904
    Joined:
    Feb 5, 2010
    Location:
    Cambridge, UK
    I must be really lucky; I've been working in sales for 5 years now (first in fine art, now in tailoring) and I've never had these problems with customers.

    Any clueless customers are willing to take advice and I've never really had any terrible complaints.
     
  13. literasyme

    literasyme Senior member

    Messages:
    963
    Joined:
    Apr 2, 2008
    That's okay.

    That's just how I am. I tell it like it is.

    But . . . let's look at this another way: Would it had been better if I hadn't told him the jacket didn't fit? What if he was planning to wear it to, say, his girlfriend's birthday dinner or perhaps to a job interview? I honestly think I did him a huge favour.


    That's not my point. Bragging about it here and calling someone like that a "stupid idiot" is what shows a serious lack of class.
     
  14. SuitMyself

    SuitMyself Senior member

    Messages:
    978
    Joined:
    Mar 23, 2008

    That's not my point. Bragging about it here and calling someone like that a "stupid idiot" is what shows a serious lack of class.


    How am I bragging?

    What would you have done in that situation? What would you have told him or done for him?
     
  15. Kamapuaa

    Kamapuaa Well-Known Member

    Messages:
    50
    Joined:
    May 25, 2010
    There were these customers who were asking for a better price at a music instrument store! Oh, and they were Chinese (not racist).

    So I unzipped my fly and showed them my dick!

    Keep these stories coming!
     
  16. dsmolken

    dsmolken Senior member

    Messages:
    674
    Joined:
    Oct 3, 2008
    Location:
    Poland
    And the people start flapping and whirling their arms around like they're trying to fly away like a bird, and complain about it being too tight. You're not going to be doing cardio in your suit.
    Haha, I always do that. I need to be able to wave my arms around in a suit, at least in certain directions.

    I might buy a suit that I can't do that in anyway, if I like it and it fits well, but I'd buy it knowing I won't be able to get as much use out of it.
     
  17. hermes man

    hermes man Senior member

    Messages:
    378
    Joined:
    May 2, 2010
    more please this thread is too good
     
  18. SuitMyself

    SuitMyself Senior member

    Messages:
    978
    Joined:
    Mar 23, 2008

    Most of the other ones i can get on board with, but this? Dude is obviously broke as fuck...deserves some sympathy, I'd think.



    That's okay.

    That's just how I am. I tell it like it is.

    But . . . let's look at this another way: Would it had been better if I hadn't told him the jacket didn't fit? What if he was planning to wear it to, say, his girlfriend's birthday dinner or perhaps to a job interview? I honestly think I did him a huge favour.



    One thing's for sure: Buddy won't be bragging and posting pics of that jacket on "The official thrift/discount store bragging thread" anytime soon! [​IMG]
     
  19. literasyme

    literasyme Senior member

    Messages:
    963
    Joined:
    Apr 2, 2008
    How am I bragging?

    What would you have done in that situation? What would you have told him or done for him?


    You're confusing two things. What you told that guy, the tone you used, the advice you gave him, whatever -- that's one thing, and since I wasn't there, I can't judge it. I don't work in retail: I have no idea what I would have said or done.

    But you are bragging about it HERE in telling the story in the way you chose to tell it. I somewhat suspect you don't speak in the highly crafted sentences you're reporting here, for one thing; I certainly hope you didn't convey to this poor guy that you thought he was a "stupid idiot."

    To be clear: plenty of your anecdotes are hilarious. But you clearly don't see a difference in making fun of shysters or self-righteous fucks and in making fun of economically or mentally challenged people who're trying to dress well, even if they fail utterly and are useless at communicating their desires (and/or can't understand the advice they're given). I see that difference, I think it's an important one, and I do think it's a question of class, tact, or whatever tag you want to put on it whether that distinction matters to one or not.
     
  20. SuitMyself

    SuitMyself Senior member

    Messages:
    978
    Joined:
    Mar 23, 2008
    You're confusing two things. What you told that guy, the tone you used, the advice you gave him, whatever -- that's one thing, and since I wasn't there, I can't judge it. I don't work in retail: I have no idea what I would have said or done.

    But you are bragging about it HERE in telling the story in the way you chose to tell it. I somewhat suspect you don't speak in the highly crafted sentences you're reporting here, for one thing; I certainly hope you didn't convey to this poor guy that you thought he was a "stupid idiot."

    To be clear: plenty of your anecdotes are hilarious. But you clearly don't see a difference in making fun of shysters or self-righteous fucks and in making fun of economically or mentally challenged people who're trying to dress well, even if they fail utterly and are useless at communicating their desires (and/or can't understand the advice they're given). I see that difference, I think it's an important one, and I do think it's a question of class, tact, or whatever tag you want to put on it whether that distinction matters to one or not.


    I do understand what you are saying. And yes, whether you choose to believe it or not, how I wrote my posts here is EXACTLY how I speak in real life.

    When dealing with my customers, I always chose my words with care and, even though I know you do not believe me, I always employed tact.

    Yes, I said tact.

    BUT . . . and this is a huge BUT . . . I did NOT, do NOT, CANNOT, and COULD not stand bullshit or stupidity or people who just don't get it. I have very little patience for such things.

    I can understand if you feel that way about me but that is truly how I am.

    BTW, you still haven't answered my query: What would you have done in that situation? What would you have told him or done for him? I'd be VERY interested in hearing (or is it reading?) your thoughts on this matter.
     

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