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Who were some of your worst, rudest, and/or most ignorant customers?

Discussion in 'Classic Menswear' started by SuitMyself, Aug 22, 2010.

  1. SuitMyself

    SuitMyself Senior member

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    [​IMG]


    "Sir, I will have to ask you to leave the store and finish your POPCORN outside. We do not allow food or drinks inside the store. Thank you."
     
  2. SuitMyself

    SuitMyself Senior member

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    Last month I had a guy come in wanting to return a pair of pants.
    "didn't hold up like I wanted them to. The zipper wore out. I only wore them three times."
    He hands me the receipt and the original tags.. July 8th, 19fucking87. Yes, this man was trying to return pants that were 23 years old. And now that the pants were in my hands, I could tell that they were worn way more than 3 times. Frayed along the hems, faded, everything. I told him our return policy was 60 days and he thought I was joking, letting out a faint laugh. When I told him I wasn't joking and we weren't going to give him $10 for his old, raggedy pair of pants from a brand that we don't even carry anymore, he got really pissed. Said he would have his son come to the store and whoop my ass if he had to [​IMG] . The manager comes and basically tells him that he's a retard for even trying to return the pants and he leaves, muttering and stumbling in anger. He came back the next 11 days trying the same thing, but luckily I never had to deal with him again.


    I've lost count of the number of times this same stupid crap has happened to me.



    Probably my worst customer:

    I also had a family come in buying a suit for a 15-year-old. He was about 5'7" and a little bit chubby for his height. I measured and he needed a 40" jacket, then see how it fits to decide S or R. He tries the 40R on. Grandma interjects, "Looks like a damn queer from TV." Obviously a well-fitting suit makes you like it in the butt. 42R was next. It was baggy, didn't sit right in the shoulders, and looked bad. Grandma was almost happy, but she thought a 44L would look better. Now it truly looked like the poor kid was being put into his dad's clothing. The sleeves hit his knuckles. This whole time, the grandma was saying I didn't know how to do my job, my pants were "highwaters," etc. Now, onto get pants that fit. He knew his waist size, but I recommended the 30" inseam (shortest we carry) for obvious reasons. Grandma's wisdom pops in again, "let's get a 34", just in case he gets really tall one day. That's awfully optimistic, since the dad was right there and just under 6 foot. I suggested the 32", since it still had about an inch or two for a tailor to let out. She flips out that I have the audacity to mention spending money at a tailor. So, a 34x34 I give him. He comes out and it's hard for me not to laugh. "Now that's a snazzy look," grandma adds.
    While I'm ringing it up, my manager Jane comes by the register.
    "You really should look into getting rid of this guy. He didn't know anything about suit sizes."
    Jane looked at the size tags and knew I was right. At least I knew that she was going to die 50 years earlier than me.



    That's probably how the grandma dressed her own kid during the Great Depression--in his dad's or grandpa's hand-me-downs.
     
  3. SuitMyself

    SuitMyself Senior member

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    8.) A woman came with a cotton stroller jacket. She walked up to me at the cash desk and told me that her husband bought the jacket from our store not too long ago and that the zipper was already falling apart and that her husband has only worn the jacket less than five times. I looked at the zipper and sure enough, it was coming apart from the rest of the jacket. It seemed to me the only thing that could have caused that is that the jacket was too small for the wearer. The jacket looked, needless to say, like it'd been worn way more than five times.

    "Well," the woman said, "The jacket is also coming apart at the seams here and here and here . . . . "

    I told her we can re-sew all the loose seams and that we can put in a new zipper but that the new zipper would cost about $25 for labour.

    "WHAT?! You're telling me you're going to charge me $25 to fix something that wasn't well-made to begin with?! Well, next time we're not buying any more crap from your store!"

    Since I was holding the jacket, I then saw the label. It was not ours. It was a house brand from a competitor--and that store was literally two stores down the way from us.

    I showed her the label and told her it was not our brand and that the store that sold this brand--THEIR PRIVATE HOUSE BRAND--was two stores down from us and that she should take it there and complain to their manager about the crappy quality of their merchandise.

    She took the jacket from my hands, stuffed it back inside her bag and left.
     
  4. Sander

    Sander Senior member

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    My god, suitmyself, where are you working?

    Oh, and: [​IMG]
     
  5. CDFS

    CDFS Senior member

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    Who was it that posted the story of the guy trying on pants and took a shit in them and left them in the fitting room? It was like 3 months ago, cant find it now, but I would say that wins.

    I wanna say, RSS.
     
  6. tim_horton

    tim_horton Senior member

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    I've worked in retail but have no stories to top these.

    I did have a job selling rollerblades one summer. A lady came in wanting to buy a pair for her niece overseas. I told her without the niece being there, it would be hard to just sell her a pair and be sure that they'd be comfortable. So the lady took out some cutout tracings of her niece's feet...

    That was a weird job. It was at Paragon Sporting Goods in Union Square, for all the New Yorkers. Paragon would give workers 39 hours a week, but not 40, so they wouldn't be "full time" and so Paragon wouldn't have to cover their health insurance.
     
  7. NewYorkIslander

    NewYorkIslander Senior member

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    Breuckelen, NY 11209
    8.) A woman came with a cotton stroller jacket. She walked up to me at the cash desk and told me that her husband bought the jacket from our store not too long ago and that the zipper was already falling apart and that her husband has only worn the jacket less than five times. I looked at the zipper and sure enough, it was coming apart from the rest of the jacket. It seemed to me the only thing that could have caused that is that the jacket was too small for the wearer. The jacket looked, needless to say, like it'd been worn way more than five times.

    "Well," the woman said, "The jacket is also coming apart at the seams here and here and here . . . . "
    .


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  8. NewYorkIslander

    NewYorkIslander Senior member

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    Tons of stories from working at Blockbuster as a teenager...my favorites were the customers who returned their tapes (before DVD) with pornos. My manager was a prick and refused to check the tpes in and he'd have the girl call in the morning leaving the exact title of the tape returned on the families answering machine. Needless to say, we never saw most of those people again, and their accounts went into collections, and the douche manager wound up getting demoted.
     
  9. KObalto

    KObalto Senior member

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    IMPORTANT NOTICE: No media files are hosted on these forums. By clicking the link below you agree to view content from an external website. We can not be held responsible for the suitability or legality of this material. If the video does not play, wait a minute or try again later. I AGREE

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    FTFY
    IMPORTANT NOTICE: No media files are hosted on these forums. By clicking the link below you agree to view content from an external website. We can not be held responsible for the suitability or legality of this material. If the video does not play, wait a minute or try again later. I AGREE

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  10. Omega Man

    Omega Man Senior member

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    My god, suitmyself, where are you working?

    +1
     
  11. Master Squirrel

    Master Squirrel Senior member

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    Someone sent me a PM and said "ill take it" and never paid.

    I was like "oh. mah. gawd"

    [​IMG]


    Thanks, I almost forgot a couple of things I won on ebay on Friday before going out of town.
     
  12. Flambeur

    Flambeur Senior member

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    This is a wonderful thread...
     
  13. Rick's Tailoring

    Rick's Tailoring Senior member

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    My personal favorite that gets me totally enraged is when a customer picks up a suit they bought, it fits perfectly, and then they do the double, "heil hitler" and stretch their arms out as far as possible and proclaim, "these sleeves are too short". I roll my eyes, and tell the it can only be one length. do you want it 4 inches too long when you arms are down, or too short the one time you try to dunk a basketball in your suit? they usually forget about it quickly...
     
    1 person likes this.
  14. gladhands

    gladhands Senior member

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    Many years ago, while working at Home Depot, I was tasked with helping a customer unload 30 pieces of 6-foot privacy fence paneling. They were filthy and damp, most noticably at the bottoms. Turns out that this guy purchased and installed the fence a year prior. There weren't even any tags to scan.

    He was given a full refund. I should also mention that he failed to tip us for off-loading the panels.
     
  15. vinnyforthewinny

    vinnyforthewinny Member

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    I'm working at a retail store right now and we have to punch in at the registers at front. I was standing waiting to punch in and this customer walks through my line. I tell him i'm not open and he backs up while looking at me lol. when he turned the corner he could still see me and told me," don't just stand there and do nothing you little shit." haha
     
  16. MrDaniels

    MrDaniels Senior member

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    1.) A guy came in 45 minutes before closing time and wanted to buy some khakis. He told my colleague what he needed and my colleague gave him two pairs in his size. Minutes passed. It was now closing time. He was still trying on more pairs. The guy went back and forth between the shelves and the fitting room for a total of two and a half hours AFTER closing time. At the end, he decided not to buy anything and he left. During all that time, he tried and retried and RETRIED every pair of khakis in the store in his size COUNTLESS times before deciding he didn't want to "commit" to any of them.



    3.) A couple in their 50s came into the store one day and the husband's arms were loaded with two mountains of clothing: sportcoats, dress pants, shirts, ties, suits (they've all been worn and were quite old). He told me that his son just recently switched jobs (no longer working a desk job and was now working in construction) and didn't need all his business clothes anymore and he asked me to give him a refund on behalf of his son. I looked at the mountain of worn clothing and told him how on earth could I possibly give him a refund for used clothing? He said he didn't understood what I meant. I told him to leave. He left and I never saw the fucker again.




    Where is it that you work that they would stay open two and a half hours for a pair of pants?


    As to the second scenario...I swear at Nordstrom they would have taken it back. Those people are complete idiots, but sadly it does not surprise me because I have met quite a few people with that level of stupidity and gall.
     
  17. Bounder

    Bounder Senior member

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    5.) An early 40s man and his wife were wandering around the store and he was trying on various suit jackets on and it was obvious, even to a blind man, this guy didn’t have the first clue as to what he was doing. He was about a size 40R and he was trying on various jackets that weren’t even remotely close to fitting him. I walked up to him as he was trying on a 42T. I said to him that that size would be too long for him. He said he had monkey arms and he needed the longer arm length. I told him jacket sleeves could be lengthened and that jacket torso length was more important than jacket sleeve length. He gave me the Look Of Death and said very curtly, “Thank you.” I was momentarily taken back by this and quietly suggested he try on a 40R. His wife didn’t even look at me the entire time and she, with her back turned to me the entire time, took a 40R off the hanger and gave it to her husband to try on. He flexed his arms and said, “Too tight.” I told him, very reassuringly, that that is the correct size for him, even indicating with my own arms flexed, how the shoulders should fit and look. I then showed him how much extra fabric he had around the girth and that we would have to taper the jacket. I would guess his waist size to be approximately 33” or 34”. The 40R jacket’s girth was HUGE on him. Again, he gave me the Look Of Death and said again, very curtly, “Thank you.” I looked him straight in the eye for half a nanosecond, turned on my heels and walked away from the fucker. No fucking sale is worth this sort of fucking bullshit rude ignorance from this stupid redneck hillbilly asshole.
    Maybe there was another dynamic here. Maybe this guy had been pontificating to his wife about suit buying and you came along, effectively told him he was full of crap and confirmed everything she had tried to tell him. But seriously, how many of these people were performance artists? The tuxedo guy had to be doing a bit.
     
  18. sho'nuff

    sho'nuff Senior member

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    Someone sent me a PM and said "ill take it" and never paid.

    I was like "oh. mah. gawd"

    [​IMG]


    lol. i get these every once in awhile. i never take them seriously at all. one time one of them actually paid and i was like WTF???????
     
  19. NoNothingGuy

    NoNothingGuy Senior member

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    Tons of stories from working at Blockbuster as a teenager...my favorites were the customers who returned their tapes (before DVD) with pornos. My manager was a prick and refused to check the tpes in and he'd have the girl call in the morning leaving the exact title of the tape returned on the families answering machine. Needless to say, we never saw most of those people again, and their accounts went into collections, and the douche manager wound up getting demoted.

    Your posts are always my favorite...

    I worked at Blockbuster for two years in High School. I had this happen as well... We got plenty of family movies - or simply the wrong movie shoved into the Blockbuster tape cover - but one time we actually got a home-made porno.

    The best thing was that the guy came to pick it up. I remember it happening like it was yesterday. I had to call him, and I simply explained that he had given us the wrong tape. He said, "Okay, well I come pick it up and bring you the right one." It was Sling Blade, I still remember.

    Anyway, he was a normal looking guy, drove a Volvo. We watched about 3 minutes of it in the back room, it wasn't pretty. It was, in fact, the same guy who picked up the move. I still wonder if he even knew until he got home...
     
  20. Ammanas

    Ammanas Member

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    My personal favorite that gets me totally enraged is when a customer picks up a suit they bought, it fits perfectly, and then they do the double, "heil hitler" and stretch their arms out as far as possible and proclaim, "these sleeves are too short". I roll my eyes, and tell the it can only be one length. do you want it 4 inches too long when you arms are down, or too short the one time you try to dunk a basketball in your suit? they usually forget about it quickly...

    And the people start flapping and whirling their arms around like they're trying to fly away like a bird, and complain about it being too tight. You're not going to be doing cardio in your suit.

    Honestly I haven't had very many bad customer interactions, just little one-off things where people are in a bad mood and out to ruin someone elses' day. Some of my coworkers give me more headaches than customers do, with bad markings for alterations that I have to deal with, flat-out wrong sizing and other various stupidities. I guess that's par for the course considering what we're paid, not likely to attract the highest quality salespeople.

    A coworker just sold one brand jacket with another brands pants inside it out of dimness. Another, who no longer works there (thank god) told a calling customer that his suit was finished being altered without asking his name or checking its status. He comes in from an hour out and naturally it hasn't even been started yet. And of course a ton of sharking, "Oh I said hi to that customer, that suit you put them in and marked should be my sale". Fuck off!
     
    1 person likes this.

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