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Who were some of your worst, rudest, and/or most ignorant customers?

Discussion in 'Classic Menswear' started by SuitMyself, Aug 22, 2010.

  1. SuitMyself

    SuitMyself Senior member

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    There's been many threads on SF about rude or ignorant sales associates--so I thought, Well, why not turn the tables around and hear from the other side?

    This thread is for those who work (or have worked) as clothing sales associates. Share with us your stories of your worst customers, your rudest customers, your most ignorant customers.

    Don't hold anything back!
     
  2. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    Someone sent me a PM and said "ill take it" and never paid. I was like "oh. mah. gawd" [​IMG]
     
  3. BeaconHillBoston

    BeaconHillBoston Senior member

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    Someone sent me a PM and said "ill take it" and never paid.

    I was like "oh. mah. gawd"

    [​IMG]


    Lolz!!!!!111
     
  4. Master-Classter

    Master-Classter Senior member

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    I once had a customer, a woman (I work in mens and she was over on our side of the changerooms for some reason) who must have tried on 30+ items, heeing and hawing at the mirror, in and out of the changeroom, getting me to run back and forth getting her various sizes, colors, etc and after about at least an hour she didn't buy a SINGLE thing. I was left holding a pile of clothes to be refolded and put away while trying to manage a bunch of other customers over the Saturday.

    I know "that's your job" and all, but sheet. and my problem wasn't even the commission or anything, it was just the fact that she really went out of her way to try on anything and everything and then literally just shrugged and left.
     
  5. GradSchooler

    GradSchooler Senior member

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    My own worst experience was similar. Guy tried on 8 of the SAME sweater, then left them all in a pile inside the changeroom and left.

    Worst story I've ever heard is from an SA I met yesterday. He claimed to have had a family of 7 come in on boxing day, try on 86 pairs of shoes and then leave without buying a single thing.
     
  6. tim_horton

    tim_horton Senior member

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    I have an associate from college who makes a point of never saying "Excuse me" or "Thank you" to a SA. When I asked her why, she says she does it back home in Ohio, but not here in New York City, because that's the norm here. When I protested, she said I just didn't understand New York. I was born here, not that it matters - good manners should be fairly universal... Aggravating conversation, and it's embarrassing to be with her when she barrels into an SA (or museum worker, etc.) demanding things.
     
  7. GradSchooler

    GradSchooler Senior member

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    your friend sounds like a real charmer
     
  8. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    Who was it that posted the story of the guy trying on pants and took a shit in them and left them in the fitting room? It was like 3 months ago, cant find it now, but I would say that wins.
     
  9. OttoSkadelig

    OttoSkadelig Senior member

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    Who was it that posted the story of the guy trying on pants and took a shit in them and left them in the fitting room? It was like 3 months ago, cant find it now, but I would say that wins.

    what a scatterbrain.
     
  10. tim_horton

    tim_horton Senior member

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    your friend sounds like a real charmer

    If you're interested, she's single...[​IMG] [​IMG] [​IMG]
     
  11. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    what a scatterbrain.

    [​IMG]
     
  12. Ianiceman

    Ianiceman Senior member

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    If you're interested, she's single...[​IMG] [​IMG] [​IMG]

    Really? I'm shocked! Shocked I tell ya!
     
  13. uhurit

    uhurit Senior member

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    Not related to clothing...back in the days I peddled BMW's @ in a Southern dealership. Saturdays are the busiest. A typical customer on Saturday: an overweight schlub in closed toe sandals with socks with a brood of screaming kids/ neurotic wife who'd want to drive every model available, and yet just doing research and still a year away...
     
  14. landshark

    landshark Senior member

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    Worst customer I've ever had asked to look at men's sale denim. After flipping through the rack he walked across the store and said thanks. He then stole over $5000 worth of merchandise & kicked our door open and jumped into a passing truck.
     
  15. SuitMyself

    SuitMyself Senior member

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    1.) A guy came in 45 minutes before closing time and wanted to buy some khakis. He told my colleague what he needed and my colleague gave him two pairs in his size. Minutes passed. It was now closing time. He was still trying on more pairs. The guy went back and forth between the shelves and the fitting room for a total of two and a half hours AFTER closing time. At the end, he decided not to buy anything and he left. During all that time, he tried and retried and RETRIED every pair of khakis in the store in his size COUNTLESS times before deciding he didn’t want to “commit” to any of them.

    2.) A wife literally dragged her husband in to buy a new suit for an upcoming wedding. She said to me, “This man needs a new suit. He HAS to get a new suit for so-and-so’s wedding. Dress him up.” The husband didn’t want a new suit and she said he must buy a new one because his current suit wasn’t so current anymore. He succumbed and I brought out a few suits for him to consider along with some shirts and ties, etc. He still wasn’t keen on the idea of having to buy a new suit but his wife INSISTED that he does. After approximately 45 minutes, he finally decided on one that he liked—along with a new shirt and new tie and all other accessories—and he said to me, “I like THIS one. I’ll take all this. Wrap it up.” His wife then said, “Well, honey, you can’t buy from the first store we go to. We should shop around some more.” She then grabbed him by the arm and they both left. I never saw them again.

    3.) A couple in their 50s came into the store one day and the husband’s arms were loaded with two mountains of clothing: sportcoats, dress pants, shirts, ties, suits (they’ve all been worn and were quite old). He told me that his son just recently switched jobs (no longer working a desk job and was now working in construction) and didn’t need all his business clothes anymore and he asked me to give him a refund on behalf of his son. I looked at the mountain of worn clothing and told him how on earth could I possibly give him a refund for used clothing? He said he didn’t understood what I meant. I told him to leave. He left and I never saw the fucker again.

    4.) A young guy in his early 20s walked into the store one day and walked right up to a mannequin dressed in a double-breasted black suit (a suit, NOT A TUXEDO). He said to me, “I need a new tuxedo. I like wearing Italish tuxedos. I have to wear a tuxedo everyday. I work in a hotel and I like this Italish tuxedo you have here. I really like it. It’s very Italish. I need to buy a new tuxedo because I work in a hotel and I have to wear Italish tuxedos to work everyday.” He then turned around and left. I never saw him again.

    5.) An early 40s man and his wife were wandering around the store and he was trying on various suit jackets on and it was obvious, even to a blind man, this guy didn’t have the first clue as to what he was doing. He was about a size 40R and he was trying on various jackets that weren’t even remotely close to fitting him. I walked up to him as he was trying on a 42T. I said to him that that size would be too long for him. He said he had monkey arms and he needed the longer arm length. I told him jacket sleeves could be lengthened and that jacket torso length was more important than jacket sleeve length. He gave me the Look Of Death and said very curtly, “Thank you.” I was momentarily taken back by this and quietly suggested he try on a 40R. His wife didn’t even look at me the entire time and she, with her back turned to me the entire time, took a 40R off the hanger and gave it to her husband to try on. He flexed his arms and said, “Too tight.” I told him, very reassuringly, that that is the correct size for him, even indicating with my own arms flexed, how the shoulders should fit and look. I then showed him how much extra fabric he had around the girth and that we would have to taper the jacket. I would guess his waist size to be approximately 33” or 34”. The 40R jacket’s girth was HUGE on him. Again, he gave me the Look Of Death and said again, very curtly, “Thank you.” I looked him straight in the eye for half a nanosecond, turned on my heels and walked away from the fucker. No fucking sale is worth this sort of fucking bullshit rude ignorance from this stupid redneck hillbilly asshole.


    ( . . . more to come as I try to remember more incidents . . . . )
     
  16. Drudged

    Drudged Senior member

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    Who was it that posted the story of the guy trying on pants and took a shit in them and left them in the fitting room? It was like 3 months ago, cant find it now, but I would say that wins.

    Walked in to clean a dressing room and found three True Religions rumpled in the corner covered in urine. I did chuckle a bit at that one.
     
  17. dappledown

    dappledown Senior member

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    Just think...If you made ANY sale from these incidents you would be the salesperson of the year!

    its a damn challenge being in retail!


    1.) A guy came in 45 minutes before closing time and wanted to buy some khakis. He told my colleague what he needed and my colleague gave him two pairs in his size. Minutes passed. It was now closing time. He was still trying on more pairs. The guy went back and forth between the shelves and the fitting for a total of two and a half hours AFTER closing time. At the end, he decided not to buy anything and he left. During all that time, he tried and retried and RETRIED every pair of khakis in the store in his size COUNTLTESS times before decding he didn't want to "commit" to any of them.

    2.) A wife literally dragged her husband in to buy a new suit for an upcoming wedding. She said to me, "This man needs a new suit. He HAS to get a new suit for so-and-so's wedding. Dress him up." The husband didn't want a new suit and she said he mustbuy a new one because his current suit wasn't so current anymore. He succumbed and I brought out a few suits for him to consider along with some shirts and ties, etc. He still wasn't keen on the idea of having to buy a new suit but his wife INSISTED that he buy a new suit for this wedding. After approximately 45 minutes, he finally decided on one that he liked"”along with a new shirt and new tie and all other accessories"”and he said to me, "I like THIS one. I'll take all this. Wrap it up." His wife then said, "Well, honey, you can't buy from the first store we go to. We should shop around some more." She then grabbed him by the arm and they both left. I never saw them again.

    3.) A couple in their 50s came into the store one day and the husband's arms were loaded with two mountains of clothing: sportcoats, dress pants, shirts, ties, suits (they've all been worn and were quite old). He told me that his son just recently switched jobs (no longer working a desk job and was now working in construction) and didn't need all his business clothes anymore and he asked me to give him a refund on behalf of his son. I looked at the mountain of worn clothing and told him how on earth could I possibly give him a refund for used clothing? He said he didn't understood what I meant. I told him to leave. He left and I never saw the fucker again.

    4.) A young guy in his early 20s walked into the store one day and walked right up to a mannequin dressed in a double-breasted black suit ( a suit, NOT A TUXEDO). He said to me, "I need a new tuxedo. I like wearing Italish tuxedos. I have to wear a tuxedo everyday. I work in a hotel and I like this Italish tuxedo you have here. I really like it. It's very Italish. I need to buy a new tuxedo because I work in a hotel and I have to wear Italish tuxedos to work everyday." He then turned around and left. I never saw him again.

    5.) An early 40s man and his wife were wandering around the store and he was trying on various suit jackets on and it was obvious, even to a blind man, this guy didn't have the first clue as to what he was doing. He was about a size 40R and he was trying on various jackets that weren't even remotely close to fitting him. I walked up to him as he was trying on a 42T. I said to him that that size would be too long for him. He said he had monkey arms and he needed the longer arm length. I told him jacket sleeves could be lengthened and that jacket torso length was more important than jacket sleeve length. He gave me the Look Of Death and said very curtly, "Thank you." I was momentarily taken back by this and quietly suggested he try on a 40R. His wife didn't even look at me the entire time and she, with her back turned to me the entire time, took a 40R off the hanger and gave it to her husband to try on. He flexed his arms and said, "Too tight." I told him, very reassuringly, that that is the correct size for him, even indicating with my own arms flexed, how the shoulders should fit and look. I then showed him how much extra fabric he had around the girth and that we would have to taper the jacket. I would guess his waist size to be approximately 33" or 34". The 40R jacket's girth was HUGE on him. Again, he gave me the Look Of Death and said again, very curtly, "Thank you." I looked him straight in the eye for half a nanosecond, turned on my heels and walked away from the fucker. No fucking sale is worth this sort of fucking bullshit rude ignorance from this stupid redneck hillbilly asshole.


    ( . . . more to come as I try to remember more incidents . . . . )
     
  18. mondayc

    mondayc Senior member

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    3.) A couple in their 50s came into the store one day and the husband’s arms were loaded with two mountains of clothing: sportcoats, dress pants, shirts, ties, suits (they’ve all been worn and were quite old). He told me that his son just recently switched jobs (no longer working a desk job and was now working in construction) and didn’t need all his business clothes anymore and he asked me to give him a refund on behalf of his son. I looked at the mountain of worn clothing and told him how on earth could I possibly give him a refund for used clothing? He said he didn’t understood what I meant. I told him to leave. He left and I never saw the fucker again.
    Last month I had a guy come in wanting to return a pair of pants. "didn't hold up like I wanted them to. The zipper wore out. I only wore them three times." He hands me the receipt and the original tags.. July 8th, 19fucking87. Yes, this man was trying to return pants that were 23 years old. And now that the pants were in my hands, I could tell that they were worn way more than 3 times. Frayed along the hems, faded, everything. I told him our return policy was 60 days and he thought I was joking, letting out a faint laugh. When I told him I wasn't joking and we weren't going to give him $10 for his old, raggedy pair of pants from a brand that we don't even carry anymore, he got really pissed. Said he would have his son come to the store and whoop my ass if he had to [​IMG] . The manager comes and basically tells him that he's a retard for even trying to return the pants and he leaves, muttering and stumbling in anger. He came back the next 11 days trying the same thing, but luckily I never had to deal with him again. And of course, there are the people that need a lot of help to buy stuff, yet get extremely irritated if another customer has to be rung up (there is usually only one person running each department where I work (Corporate management [​IMG] ) and you leave them alone to look for 45 seconds. There are also people that come in at 8:57PM asking to be fitted for a suit when we close at 9. "The wedding is tomorrow morning- how are we going to get a suit?" Probably my worst customer: I also had a family come in buying a suit for a 15-year-old. He was about 5'7" and a little bit chubby for his height. I measured and he needed a 40" jacket, then see how it fits to decide S or R. He tries the 40R on. Grandma interjects, "Looks like a damn queer from TV." Obviously a well-fitting suit makes you like it in the butt. 42R was next. It was baggy, didn't sit right in the shoulders, and looked bad. Grandma was almost happy, but she thought a 44L would look better. Now it truly looked like the poor kid was being put into his dad's clothing. The sleeves hit his knuckles. This whole time, the grandma was saying I didn't know how to do my job, my pants were "highwaters," etc. Now, onto get pants that fit. He knew his waist size, but I recommended the 30" inseam (shortest we carry) for obvious reasons. Grandma's wisdom pops in again, "let's get a 34", just in case he gets really tall one day. That's awfully optimistic, since the dad was right there and just under 6 foot. I suggested the 32", since it still had about an inch or two for a tailor to let out. She flips out that I have the audacity to mention spending money at a tailor. So, a 34x34 I give him. He comes out and it's hard for me not to laugh. "Now that's a snazzy look," grandma adds. While I'm ringing it up, my manager Jane comes by the register. "You really should look into getting rid of this guy. He didn't know anything about suit sizes." Jane looked at the size tags and knew I was right. At least I knew that she was going to die 50 years earlier than me.
     
  19. SuitMyself

    SuitMyself Senior member

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    6.) A high school student came in with his mom to buy a suit for his graduation. I measured him to be 38T (very rare size—not a lot in stock, if at all) and I showed him the few we had. He chose one he liked and when he put on the jacket, he said he wanted something bigger. I gave him a 40T and he declared that was too small and that he wanted something even bigger.

    WTF?!?!?!

    Even the 38T would need to be taken in a little on the sides. The kid said he wanted something even bigger than the 40T.

    I asked him incredulously, “How much bigger?”

    He said, “Very big.”

    I told him that his waist size is 31 and that the pant size that came with the 40T was 34” and that would be far too big for him and, therefore, he CANNOT possibly go any bigger than 38T.

    His mom said, “That’s okay. He’ll just wear a rope around his waist."

    I said, “Excuse me?”

    The mother said, “Yes, he’ll just tie a rope around his waist.”

    The kid lifted up his t-shirt and I saw an actual ROPE tied around the waist of his size 38” waist jeans which he was wearing so low I could see all of his underwear.

    “See? He likes wearing his pants like that. Can you give him the bigger size he wants, please?”

    I said, “Madam, I will not do that. I would be doing you and your son a serious disservice if I let you buy this suit in such a monstrously ginormous size. If that’s the size you really want, then I cannot help you; in fact, I do not want to be responsible for swindling you and for making your son look like a complete mess at his graduation. You really should go elsewhere for a suit.”

    Mom responded, “Well, I don’t see why it’s so difficult for him to buy a bigger size. All kids these days like roomy clothes.”

    “Madam, that is not the point. There is nothing more I can do for you. I would be happy to sell you this 38T but there is no way I am letting you buy this 46T for your son for his grad.” I walked back a few steps to give them room to decide what to do next. They said thank you to me for my time and left.



    7.) A dad and his young boy walked into the store one day. Dad said he was looking for a black suit in a size 44R. I asked him if he was buying this for someone as a gift since he himself would be about a size 46R or 48R.

    “Oh, no, no. It’s for my son here.” He pointed to his kid who was about 9 years old and maybe about 5’ 2”.

    I said, “Excuse me? The size 44R is for your son?!”

    Dad said his kid plays the violin in a junior orchestra and that all the kids were required to wear a black suit for performances. I told the dad that I myself wear a size 44 and that there was no way his son could possibly fit the same suit size that I wear. The dad said, “Well, can you give him one to try on?”

    I said, “Sir, IT WILL NOT FIT HIM!”

    “Can you give him one to try at least?”

    Stupid idiot.

    I gave the kid a 44R black suit jacket for him to put on and dad said to the kid, “Okay, son, now go into the playing position.” The kid then went into the violin playing position and when he raised his arms up to simulate the gestures and movements involved in playing a violin, he declared to his dad, “DAD, IT’S TOO TIGHT! I CAN’T MOVE MY ARMS!!”

    I couldn’t believe what the fuck was happening.

    I said to the dad, “Sir, I’ll tell you one more time: The size 44R suit will NOT fit your son. I, sir, have a 38” waist. My chest is 44 inches. I weigh over 200 pounds. I wear, therefore, a size 44R suit which comes with a size 38” waist on the pants. Your son, on the other hand, is 9 years old, is CONSIDERABLY shorter and CONSIDERABLY lighter in weight than I am—by at least 110 pounds, I’d say—and your son’s waist size is [I then wrapped my tape around the kid’s waist for the dad to see] a mere 28 inches. How on earth can your son wear the SAME suit size that I wear? Can you explain that to me? Are you saying your son is the SAME IDENTICAL physical size, SAME IDENTICAL physical stature, and SAME IDENTICAL weight as I? If he is, then that is the only way your son can wear a size 44R suit. So, sir, are you saying your son and I are identical clones of each other?”

    At this point, the dad was red in the face. Not with anger, though. I could tell his face was red with embarrassment. He hung his head low and mumbled to me in a half-whisper, “ . . . well, maybe I should ask the other parents where they buy their kids’ suits . . . “ He then turned on his heels and left. Thank God he also took his stupid kid with him.

    Stupid morons.
     
  20. bringusingoodale

    bringusingoodale Senior member

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