leclutchjames
Distinguished Member
- Joined
- Jan 25, 2014
- Messages
- 1,354
- Reaction score
- 876
I think JE’s reaction to the Spring promotion is quite petty. A lot of us have been long supporters of the brand and to not allow us the freedom to enjoy 1 item of our choice, is quite foolish. They started removing popular items one by one, now the entire promotion for anything is invalid. I can see if everything was initially included and then it sold out, but that wasn’t the case. They cut the sale short due to an increase in orders and it’s not like it impacted their costs per item, as a lot of the new items are priced very high. I was planning on purchasing something before the 22nd, but obviously that wont happen. I initially thought the gesture was great, because it goes a long way to building a stronger rapport with the current following, but as of late the brand has shifted its priorities due to its increase in attention from prospective customers. Gone are the days of excellent customer service. No question in my mind they are delivering a great product, but the prices, levels of service and communication and brand tactics are confusing to me at times.
End rant
End rant
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