mgarry
New Member
- Joined
- Oct 10, 2013
- Messages
- 3
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Hi all. First time poster, and I'm reluctant to post this message publicly but am doing so because I don't know what else to do. I ordered some pants made late last year, and was delighted by the close attention the Luxire folks paid to the order. In fact, in December they sent a "demo" pair for me to try on and suggest further tweaks to fit, etc. I was asked to send photos of me wearing the pants, which I did in mid January.
I received an acknowledgement that the photos were received, and that I'd soon receive a further reply (to feedback about the proposed tweaks to the pants, and questions about what happens next) I actually never received a reply. I sent followup emails late January, and again early February inquiring about the status of the pants. Then I sent a PM to Luxire on (sorry) another online forum, and then sent a message to Luxire customer service using the form on their website. And in response to each of these attempts at obtaining information, I've received.....nothing.
My experience does not remotely square with anyone else's experience here, so I am completely at a loss about what to do now. I will say I'm both baffled and annoyed, and I'm hoping that someone from Luxire will see this post and help me out as soon as possible.
Thank you.
I received an acknowledgement that the photos were received, and that I'd soon receive a further reply (to feedback about the proposed tweaks to the pants, and questions about what happens next) I actually never received a reply. I sent followup emails late January, and again early February inquiring about the status of the pants. Then I sent a PM to Luxire on (sorry) another online forum, and then sent a message to Luxire customer service using the form on their website. And in response to each of these attempts at obtaining information, I've received.....nothing.
My experience does not remotely square with anyone else's experience here, so I am completely at a loss about what to do now. I will say I'm both baffled and annoyed, and I'm hoping that someone from Luxire will see this post and help me out as soon as possible.
Thank you.
