dry cleaner ruined Polo coat

[foodguy]

Any advice? I took the dry cleaner my new Polo coat ... don't know what it's called but it's vaguely Barbour style, with leather trim around the neck and sleeve ends (bought it from Nataku on B&S, there's probably pix still) ... and the leather dye bled all over the damned thing. It's a pale beige and the dye is dark brown, so it's completely shot. Has anyone else had this problem?

 

[Xiaogou]

What did the cleaner say?

 

[FidelCashflow]

you're screwed, maybe the dry cleaner will not charge you for cleaning the jacket. don't expect them to spend several hundred dollars to replace it. buy a new one and move on.

 

[Blackhood]

Originally Posted by FidelCashflow

you're screwed, maybe the dry cleaner will not charge you for cleaning the jacket. don't expect them to spend several hundred dollars to replace it. buy a new one and move on.

Quite the opposite; charge them at least 50% of the cost of a new one.

UNLESS the coat stated "No Dry Cleaning" then its your own fault.

 

[FidelCashflow]

Originally Posted by Blackhood

Quite the opposite; charge them at least 50% of the cost of a new one. UNLESS the coat stated "No Dry Cleaning" then its your own fault.
Well, you can charge them 1000% of the cost of a new one if you feel like it, the problem will be getting them to pay. If the dry cleaner is really sporting, he might give you a few bucks. But I don't think any dry cleaner is going to part with several hundred dollars if he botched a $8 cleaning service. Or you can just sue for $54 million like this guy... http://www.washingtonpost.com/wp-dyn...062500443.html

 

[wEstSidE]

Originally Posted by FidelCashflow

Well, you can charge them 1000% of the cost of a new one if you feel like it, the problem will be getting them to pay. If the dry cleaner is really sporting, he might give you a few bucks. But I don't think any dry cleaner is going to part with several hundred dollars if he botched a $8 cleaning service. Or you can just sue for $54 million like this guy... http://www.washingtonpost.com/wp-dyn...062500443.html
i can't say this guy was wrong. the company made a mistake and did not fix it. the only mistake was not settling i guess.

 

[Klobber]

Aye, bad luck friend. Take the hit on the chin and move on. Look for a new drycleaner, hopefully one that knows how to treat leather garments.

BTW - not all leather garments can be drycleaned.

 

[philosophe]

That stinks, Russ, but it's hard to get any money from a dry cleaner.

 

[mic]

Just a thought, but might you try dyeing the whole coat?

 

[AB01]

We need a resource here on how to clean clothes ourselves.

There's just too many of these "dry cleaner ruined my clothes" posts.

I had a dry cleaner almost ruin a shirt and he claimed it must have been a cheap shirt (it is my best shirt) and then showed me a bunch of other shirts he screwed up as if this will make me more understanding.
I was nice about it though, and asked him to at least give it a try to see if he can fix it. Didn't ask him to pay for anything. Didn't get mad. Just him to try to undo what he did.
In the end he fixed it, but I will wash it at home next time.

 

[CYstyle]

cleaning it yourself will most probably be way worse than taking it to a cleaner. You simply have no experience or knowledge or equipment. Instead find a good cleaner locally, if that's not possible, mail your clothes to a place like http://ravefabricare.com/convenience...l-service.aspx

 

[Douglas]

I echo the comments that you're pretty much screwed.

The coat is likely a write-off, though dyeing it and trying to take it to other cleaners might not be a totally worthless task. You're not going to get much, if anything, out of the cleaner (mine offered some free cleaning when they tortured a suit of mine, putting holes all in it). It's time also to find a new cleaner.

I am curious, though, if it was dry-cleaned, how the dye bled. I know nothing about the dry-cleaning process.

 

[phxlawstudent]

Would it really be worth the time and headache trying to get the drycleaner to pay? In the end, the drycleaner may not have been negligent and you won't recover anything and will have incurred all those court fees.

Are you absolutely sure another cleaner cannot get the stains out? The best cleaners I know of is Rave Fabricare in Scottsdale. They will clean nationwide.

 

[foodguy]

well, the coat quite clearly says "dry clean only". i'm at a little bit of a loss, because my wife picked it up. she said they told her that it not only bled, that it stained a bunch of the white things they had in the load. do dry cleaners separate colors for dry cleaning? never heard of that. in teh back of my mind i'm wondering whether they washed it. aaargh.

 

[wEstSidE]

Originally Posted by AB01

We need a resource here on how to clean clothes ourselves.

There's just too many of these "dry cleaner ruined my clothes" posts.

I had a dry cleaner almost ruin a shirt and he claimed it must have been a cheap shirt (it is my best shirt) and then showed me a bunch of other shirts he screwed up as if this will make me more understanding.
I was nice about it though, and asked him to at least give it a try to see if he can fix it. Didn't ask him to pay for anything. Didn't get mad. Just him to try to undo what he did.
In the end he fixed it, but I will wash it at home next time.
agreed