stubloom
Senior Member
- Joined
- Jun 18, 2010
- Messages
- 348
- Reaction score
- 60
Based on your 2 brief descriptions of the situation (and without speaking directly to the dry cleaner involved), I'd guess that the dry cleaner did the following: He probably cleans in perc, a rather aggressive dye-pulling solvent used by approx. 90% of all dry cleaners. As the garment is a light color, he probably added that garment to a "light" load without testing the dark colored leather/suede trim for the possibility that it could bleed in the cleaning. That garment should not have been cleaned in perc (perc "sucks" the oils and fats out of leather/suede and causes leather/suede to stiffen). If the only solvent the cleaner had at his disposal was perc, then that garment should have been cleaned by itself (it's his own fault that the garment bled onto other customer garments in the same "light" load). My conclusion? Your dry cleaner has no clue what he's doing. It's the equivalent of a witchdoctor performing open heart surgery with a chain saw. Sorry, but I have zero sympathy for the dry cleaner in this case. Unfortunately, the overwhelming majority of the 26,000 dry cleaners in the USA think that garment care involves nothing more than loading a machine and pressing the magic button (that's the button that reads START) before machine pressing those garments to a quick death. Unless they are held accountable for their incompetence, they have no incentive to improve the quality of their work. As a consumer of dry cleaning services, you have rights. Know your rights BEFORE you choose your dry cleaner. For more information on the subject...... Blog post: Your dry cleaning bill of rights http://ravefabricare.com/true-qualit...of-rights.aspx Blog post: Understanding the nuts and bolts of dry cleaning machine operations http://ravefabricare.com/true-qualit...perations.aspx