Dealing with buyer's fraud on ebay?

[onix]

- I sold a pair of used shoes on ebay with very good upper (ie only normal crease) and a lot of pictures showing that.
- The buyer, upon receiving the shoes, told me that there is a cut on the shoes and give me a picture of the cut (about 2 inches long). I am sure as hell that the shoes were perfectly fine, and I shipped them using bubble wrap + cardboard box.
- I think the buyer wants to return the shoes since he may think that he overpaid (and I have a no return policy on used items), and hence put a cut on it. He claimed that my pictures were Photoshop'ed to remove the cut and open a "item not as described" case with ebay.

I have not responded to the case, what should I do?

PS: Normally, I would get the shoes back, eat the shipping cost, and resell, but now they have a cut, I cannot do that.

 

[saracen]

I've been on the other end before on something like this. I was a buyer and the item was grossly misrepresented. Basically accept the case. You and the buyer will make your case. Make sure you still have the original pictures and include them in your 'statement' or case. Ebay will review everything and then side with one of you. I'm not sure what happens if you don't accept the case.
Edit: In my case, I had won the fight and got my money back. I made a good case though.

 

[SpooPoker]

This is a toughie, Onix. I sent you a PM - check it out.

 

[TobinMarcus]

Thats a tough one. Was it sent International? Because the Customs Officer could have possibly damaged it during inspection... but not so likely. The problem is that paypal and ebay tends to side with the buyer. They woun´t even let sellers leave bad feedback for buyers anymore. It would be a risk, but I would probably dispute it through paypal. Just based on principle that this guy is trying to scam you with the return.

 

[shademore]

Sorry this happened to you. I have had way too many buyer scam experiences. And every time, Ebay resolution is totally skewed toward the buyers favor. I don't think it matters if you respond or not, you are going to get *********** same way regardless. From experience I have learned to I accept unconditional returns on everything I sell, because with ebays set up if a buyer wants their money back they are going to get it.

 

[sho'nuff]

hell is waiting for these types of malicious buyers.

ive had my fair share of fraud on the selling end. backed up with all proof and concrete closed casedness. but paypal has no back bone and will only side with the buyer. and even if the buyer couldnt win through paypal, their chargeback through cc thereafter to paypal will just be funneled back to you by paypal. hell is waiting for paypal as well.

 

[Don Carlos]

Man, if I had a dollar for every time a dishonest schmuck on the buy side fucked me over...

I had somethong like this happen once when I sold a brand-new, unwrapped copy of Windows 7. The dude opened it, installed it, and then claimed the copy was "used" and that he was umable to get the serial number to register. eBay took his side. I am still pissed about that one.

 

[ruben]

Ebay's terrible at this.
I've had a guy bid quickly without reading the giant, 6pts bigger than the rest of my listing, bolded underlined type that says the item runs smaller than the tagged size and to please check the measurements before bidding.

So he, with all of 6 ebay transactions can leave bad feedback, before even contacting me about a refund, or return, both of which I would have gladly offered.

Ebay takes days to my questions asking if I have any recourse, which it doesn't really seem I do.

 

[deveandepot1]

Onix- This sucks. I hope it works out for you.

Paypal/EBAY resolution sucks for buyers too. I have had a few bad experiences.
1. I bought a RL Black suit that was labeled RLBL. The seller claimed that RLBL meant it was a Ralph Lauren Black Suit. I was able to get a refund for the purchase price 49.99, but not his crazy s/h price of $20 and the cost of shipping it back on my end.
2. I bought a pair of AE loafers that was shipped by UPS. I received an empty bubble envelope with a weight of 2 ounces. I emailed paypal and after weeks I was able to get my money back. The thing that really pissed me off was that after I filed the claim, EBAY/Paypal allowed the seller to keep selling for 2 weeks.

 

[RSS]

There is the possibility he damaged the shoes if he was too agressive about opening the box ... say using a box cutter.

Respond ... and include your pictures or request that they be accepted if they can't be attached.

 

[shademore]

I lost my Top Rated Seller badge today. I sold a guy a pair of Brand New Oakley M Frames a month ago. He gets them. Uses them for a weekend, trashes them and sends them back without a word.
I think great, I got a live one. So I email the guy, no response.
Talk to ebay and they tell me to keep trying to draw the perp out, apparently I have to get him to admit he ran over them with his bike in print to have a case.
I try again with email, no good. I have a "if you aren't satisfied..." return policy, So I think *******, block the guy and refund the his purchase. $129. It'll be a cheap loss compared to losing my discount. Maybe I can salvage some parts... yeah maybe. At least I will be avoiding the neg and dsr blast I know is coming if I don't. Right?
Wrong.
Here we are a month down the road and BOOM. There's the neg and 1's across the DSR board. Spent 2 hrs on hold with ebay trying to explain the buyers BS. No record I called about the guy 3 weeks ago. So Sorry. Nothing can be done.
Basically you call customer service and hang around for hours to finally have some girl from India tell you you're screwed.
I've sold 600 pairs of shades so far this year and I have a total of 3 bozos work out there self hate on me and I still get the downgrade. Can't win over there for losing... Oh well I enjoyed the 20% discount while it lasted.

I ******* HATE ebay.

 

[Hombre Secreto]

I thought about selling on Ebay, but no more.

They did you dirty, Shademore. Sorry to hear that.

 

[shademore]

thanks for the love hombre

The days of free shipping over there are done, gotta make up the loss one way or another...

 

[SpooPoker]

Originally Posted by shademore

There's the neg and 1's across the DSR board.
I ******* HATE ebay.

FWIW, Im pretty sure that if someone negs you, they are not able to leave DSRs. Someone else did you dirty on the DSRs.

 

[shademore]

Originally Posted by SpooPoker

FWIW, Im pretty sure that if someone negs you, they are not able to leave DSRs. Someone else did you dirty on the DSRs.


I wish that were true but its all part of feedback. I have been on the other side of it and know first hand that you are prompted to the DSR board regardless of whether you are leaving a seller positive or negative feedback.