Buying and Selling on eBay: Tips, Tricks, Problems & Questions

[Brianpore]

I tell every CSA every time I call to put a note down that the return policy is the most Stalin-esque, ridiculous thing I have ever heard of. I hope that enough sellers who call do the same and they amend it for the upcoming Seller Update.

However, I really just think that they will no longer have the option to not accept returns.

100% everyone has to tell the reps every time, I was just writing this

All I can suggest from having spoke to the anchor store reps is if everyone complains on every call and asks them to pass that info along then hopefully it makes a difference.


On a positive note I just won a NAD case - guy said the pants were slim fit Incotex and sent a photo. We pointed out that there was a photo of that exact tag matching his photo in the listing. Ebay rep put me on hold for 5 min talked with his coworkers and decided to refund direct from ebay for cost plus shipping which was total under $40. ""This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation." Said I "should put slim fit in the title or item specifics" to help the buyer know but in reality I did nothing wrong.

To be honest, this outcome even surprised me

 

[SpooPoker]

100% everyone has to tell the reps every time, I was just writing this

All I can suggest from having spoke to the anchor store reps is if everyone complains on every call and asks them to pass that info along then hopefully it makes a difference.


On a positive note I just won a NAD case - guy said the pants were slim fit Incotex and sent a photo. We pointed out that there was a photo of that exact tag matching his photo in the listing. Ebay rep put me on hold for 5 min talked with his coworkers and decided to refund direct from ebay for cost plus shipping which was total under $40. ""This case is now closed. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation." Said I "should put slim fit in the title or item specifics" to help the buyer know but in reality I did nothing wrong.

To be honest, this outcome even surprised me

What was this reps name?

 

[Brianpore]

^^^ Didn't get it Can you ask for a certain rep??

Although now Im calling back that this Brooks suit as the buyer clearly says "the suit I received is, unfortunately, the suit pictured, but it doesn't match the product description. It is not a Brooks Brothers suit.".... um then who made it?? BROOKS BROTHERS Regent Black Striped Wool Blend Jacket Pants SUIT Mens - 40 R

 

[SpooPoker]

^^^ Didn't get it Can you ask for a certain rep??

Although now Im calling back that this Brooks suit as the buyer clearly says "the suit I received is, unfortunately, the suit pictured, but it doesn't match the product description. It is not a Brooks Brothers suit.".... um then who made it?? BROOKS BROTHERS Regent Black Striped Wool Blend Jacket Pants SUIT Mens - 40 R

No but good to start a list or make notes of these special reps who "get it" so we know who to finesse.
And alternatively, note the names of reps who are total pricks and who to hang up on.

 

[SpooPoker]

Ill start -

Ricky (a woman) was fantastic in removing three feedbacks, and successfully appealing a NAD case to my favor.

She was a bit icy at the start but some fun humor broke the ice and she was super accommodating.

 

[the2ndhandman]

^^^ Didn't get it Can you ask for a certain rep??

Although now Im calling back that this Brooks suit as the buyer clearly says "the suit I received is, unfortunately, the suit pictured, but it doesn't match the product description. It is not a Brooks Brothers suit.".... um then who made it?? BROOKS BROTHERS Regent Black Striped Wool Blend Jacket Pants SUIT Mens - 40 R

How do these people survive life being so stupid.

 

[Shoeluv]

^^^ Didn't get it Can you ask for a certain rep??

Although now Im calling back that this Brooks suit as the buyer clearly says "the suit I received is, unfortunately, the suit pictured, but it doesn't match the product description. It is not a Brooks Brothers suit.".... um then who made it?? BROOKS BROTHERS Regent Black Striped Wool Blend Jacket Pants SUIT Mens - 40 R

It was made in China, not the Brooks Brothers Factory on Madison Avenue in New York City so obviously a fake.

 

[Brianpore]

It was made in China, not the Brooks Brothers Factory on Madison Avenue in New York City so obviously a fake.

Sent a nice little note back... either it worked to explain it or hes just going to open a chargeback lol


Jun 06
The buyer closed the return


Jun 06
You sent a message
Message
Hi, thanks for the quick reply, Im honestly a bit confused. Im glad that our inventory and shipping departments did not mess up and you received the item listed in the description. Can you please let me know why you feel this isnt a Brooks Brothers suit? We sell 100's of Brooks suits a year and this one is from the very recent BrooksCool collection that you can still go into a store and buy right now. If you take it into Brooks Brothers they will confirm it is a Brooks suit sold through their store. Thanks Brian

 

[Fueco]

Sent a nice little note back... either it worked to explain it or hes just going to open a chargeback lol


Jun 06
The buyer closed the return


Jun 06
You sent a message
Message
Hi, thanks for the quick reply, Im honestly a bit confused. Im glad that our inventory and shipping departments did not mess up and you received the item listed in the description. Can you please let me know why you feel this isnt a Brooks Brothers suit? We sell 100's of Brooks suits a year and this one is from the very recent BrooksCool collection that you can still go into a store and buy right now. If you take it into Brooks Brothers they will confirm it is a Brooks suit sold through their store. Thanks Brian

There a few people out there who are reasonable.

 

[Shoeluv]

Guy made a $100 offer on an item I have listed for $149.99 (not asking for best offers). I ignore and a few days later he said what is the best you can do, so I said I would take 20% off and sell it for $120. He then came back and said $120 with free shipping?

I want to reply:

No, you asked for my best offer and I gave it to you. Then you wanted better. I have added you to my blocked bidders list, I am not interested in spending time negotiating with myself.

Thank you,

 

[gettoasty]

First class mail, can I just use any box I have at home to package the goods I am delivering? How does it work if the package is going cross country?

I usually use USPS priority mail box b/c it is convenient for me.

 

[Fueco]

First class mail, can I just use any box I have at home to package the goods I am delivering? How does it work if the package is going cross country?

I usually use USPS priority mail box b/c it is convenient for me.

You can use any box except priority boxes. I’m not sure how they feel about UPS and FedEx boxes.

 

[Shoeluv]

You can use any box except priority boxes. I’m not sure how they feel about UPS and FedEx boxes.

Be funny to try on something with a non-urgent deadline. Using a Overnight Fedex Box to ship USPS first class

 

[ace13x]

^^^ Didn't get it Can you ask for a certain rep??

Although now Im calling back that this Brooks suit as the buyer clearly says "the suit I received is, unfortunately, the suit pictured, but it doesn't match the product description. It is not a Brooks Brothers suit.".... um then who made it?? BROOKS BROTHERS Regent Black Striped Wool Blend Jacket Pants SUIT Mens - 40 R

Pretty sure that's Versace.

 

[ace13x]

Guy made a $100 offer on an item I have listed for $149.99 (not asking for best offers). I ignore and a few days later he said what is the best you can do, so I said I would take 20% off and sell it for $120. He then came back and said $120 with free shipping?

I want to reply:

No, you asked for my best offer and I gave it to you. Then you wanted better. I have added you to my blocked bidders list, I am not interested in spending time negotiating with myself.

Thank you,

Personally, I would block him, then send a message, "Sure!"

Or reply "$120 Pick up Only."

It's really pointless to try and explain yourself to these people.