- Joined
- Mar 8, 2011
- Messages
- 4,465
- Reaction score
- 18,339
Thanks for the help, Brian!
I'm giving it a couple of days before I respond to it in the case that they retract it. As soon as it was posted though, I started getting messages from buyers who had just paid asking whether their item was shipped, where it was, etc. Even though their claim was completely untrue, it really messed things up for me. I had one message today requesting that I follow-up on her package with a form that the Post has in order to specifically locate it. The Post wasn't happy about it because it's still within their (reasonable) timeframe to arrive in Germany.
Oh, did I mention that I HATE THE EBAY FEEDBACK SYSTEM?
You 99% wont get feedback removed. Even if you are 100% right and the other person lied, ebay in my experience wont remove it. Feedback is their opinion on the transaction and from what I am "told" there are legal ramifications "1st amendment" if they choose what to remove and what not to remove. The only way to get it removed is if it breaks one of the rules which are posted. If they put personal info in, use curse words, try to circumvent the system, etc.
I had one person leave feedback with his email in it saying "contact me at xxxx before you buy from this scumbag". Obviously that one got removed
The best thing you can do is in your reply, put the tracking number of the package. That said, it is actually against the rules to have the tracking number in feedback, BUT the other person is going to have to check that you left a reply to their feedback and then complain to ebay. This is a simple easy way for other buyers to see you use tracking, shipped and if they want to check, see that it was delivered.
Thanks for the help, Brian!
I'm giving it a couple of days before I respond to it in the case that they retract it. As soon as it was posted though, I started getting messages from buyers who had just paid asking whether their item was shipped, where it was, etc. Even though their claim was completely untrue, it really messed things up for me. I had one message today requesting that I follow-up on her package with a form that the Post has in order to specifically locate it. The Post wasn't happy about it because it's still within their (reasonable) timeframe to arrive in Germany.
Oh, did I mention that I HATE THE EBAY FEEDBACK SYSTEM?