audog
Stylish Dinosaur
- Joined
- Mar 1, 2011
- Messages
- 25,569
- Reaction score
- 95,513
And I would have, had been in the same situation, taken the refund and said the hell with this company that can't get a custom order right. But that is just me.I had the same issue with a chili Hamilton ordered for red, but arrived with black dainite. I was told the same thing: I could either send them back for a “free” recrafting with red dainite or return for refund. Ultimately, I kept them and customer service discounted a portion of the purchase price (not quite to seconds pricing). Suboptimal outcome, but the path of least resistance for me.