- Mar 1, 2011
- Reaction score
Sales, and I spent a sizable portion of my career in sales training, is ALWAYS a relationship driven thing. People buy based on price for some things, but for serious purchases, intangible things, luxury items, people buy based on a relationship with a competent sales person. It's the RELATIONSHIP that matters, nothing else. Call an SA you trust, get the job done.This is why I don’t buy online and never call CS. My relationship is with my SA’s. Not AE. The most satisfying purchase comes from an SA who you have a relationship with. They know enough about you that they can steer you in a good makeup vs left to my own devices would have 50 snuff suede shoes. I also marvel at how they can put up with some customers. The last time I was in the store, an SA was serving Mr. 10 pairs. A young customer who tries on no less than 10 pairs, soaks up all the good information that the SA has and before he walks out of the store, he buys a few pairs online. Of course he only keeps one because he is back next week to return the discards at the store. If I ever have an issue with a shoe, my SA’s take care of it. The SA’s are fantastic because I bet there are more Mr. 10 pairs out there than Shoenuts. That’s a fact.