Allen Edmonds Appreciation Thread 2020 - News, Pictures, Clothing, Accessories, etc.

[audog]

I had the same issue with a chili Hamilton ordered for red, but arrived with black dainite. I was told the same thing: I could either send them back for a “free” recrafting with red dainite or return for refund. Ultimately, I kept them and customer service discounted a portion of the purchase price (not quite to seconds pricing). Suboptimal outcome, but the path of least resistance for me.

And I would have, had been in the same situation, taken the refund and said the hell with this company that can't get a custom order right. But that is just me.

 

[Thrift Couture]

You mean like this? <caution NSFW>

My spirit need a shower now. Lbvs!

 

[Thrift Couture]

First arrival from TS 20.2 View attachment 1482572 View attachment 1482573 View attachment 1482574 View attachment 1482575

I must say, these are fiyah!!!

 

[Vincent George]

And I would have, had been in the same situation, taken the refund and said the hell with this company that can't get a custom order right. But that is just me.

I feel you @audog. But AE had my number —as who else is going to make me a eee width in green shell?

 

[audog]

I feel you @audog. But AE had my number —as who else is going to make me a eee width in green shell?

I retired from the financial services industry, there was no room for error, imagine "Oh we didn't put your 401(k) into the funds you wanted" This is NOT acceptable, we would have had serious repercussions. I hold companies I deal with to the same standards. If I were to order something outside of the norm, I should get what I ordered, period.

 

[audog]

I feel you @audog. But AE had my number —as who else is going to make me a eee width in green shell?

I understand the eee in green shell, but damn it, if you ordered one thing and got another, they owe you a free pair in the makeup you ordered/ paid for.

 

[Ashley_S]

I had the same issue with a chili Hamilton ordered for red, but arrived with black dainite. I was told the same thing: I could either send them back for a “free” recrafting with red dainite or return for refund. Ultimately, I kept them and customer service discounted a portion of the purchase price (not quite to seconds pricing). Suboptimal outcome, but the path of least resistance for me.

Message me and we can reorder with the correct specs of you're still interested. I'm sorry this happened.

 

[audog]

I feel you @audog. But AE had my number —as who else is going to make me a eee width in green shell?

And you should get to keep the "wrong" order, they should send the right thing, and let you keep the wrong ones. They, the company, should eat the loss. It's just basic make the customer happy business,

 

[audog]

Message me and we can reorder with the correct specs of you're still interested. I'm sorry this happened.

Just my 2 cents, but he shouldn't have to return anything, just should be provided with what he ordered in the first place and no extra charges. companies should either get it right, or not charge.

 

[Vincent George]

I understand the eee in green shell, but damn it, if you ordered one thing and got another, they owe you a free pair in the makeup you ordered/ paid for.

To be fair, they did offer me a re-do, but I didn’t want to waste the boot because I actually like the coloring more than I dislike the welt. Probably a little wimpy on my part, I admit.

But, I’m with you, generally speaking, on most similar things re: expectations and obligations. ?

 

[Ashley_S]

Just my 2 cents, but he shouldn't have to return anything, just should be provided with what he ordered in the first place and no extra charges. companies should either get it right, or not charge.

Sounds like there are moving parts already in action with consumer care, so I don't know what I don't know...but I do know I can get him what he ordered. We can figure it out. He just needs to reach out and partner me in on the information i'm missing.

 

[audog]

Sounds like there are moving parts already in action with consumer care, so I don't know what I don't know...but I do know I can get him what he ordered. We can figure it out. He just needs to reach out and partner me in on the information i'm missing.

I have no doubt you will get it figured out and make him a happy customer, with the footwear he wanted. You are one of the "good ones" who believe in customer satisfaction.
I stand by my statement that he should be allowed to keep what he got, but GET what he ordered.

 

[audog]

To be fair, they did offer me a re-do, but I didn’t want to waste the boot because I actually like the coloring more than I dislike the welt. Probably a little wimpy on my part, I admit.

But, I’m with you, generally speaking, on most similar things re: expectations and obligations. ?

Re-do isn't acceptable, get it right or don't charge. Frankly there is no excuse for not getting it right in the first place. imagine if (whatever business you are in) didn't get the order right....

 

[shahtirthak]

Macneils.
Goes well with blue denim on blue denim, pic just because there was talk of the Jay Leno look yesterday!

 

[Cronmok]

I have no doubt you will get it figured out and make him a happy customer, with the footwear he wanted. You are one of the "good ones" who believe in customer satisfaction.
I stand by my statement that he should be allowed to keep what he got, but GET what he ordered.

No worries. They are beautiful shoes and I will enjoy them. Having to work through multiple calls, and multiple people or internet forum members in lieu of primary customer service is just too much for me on this one. I don’t want my shoes to be that tiresome of a process. I will enjoy them and adjust accordingly in the future. Count me as a happy, satisfied, although not delighted, customer.