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Good luck!.
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I'm sincerely glad you had a great experience with them.
But the fact is, NRO has a high number of complaints filed with the Boston BBB, a poor Yelp rating, and a poor reputation on SF. If any one of these was the case, I'd say perhaps there's another explanation. With all three being the case, it suggests NRO is a poorly run shop.
As for my own experience, I was told my order arrived last Friday (the 20th) and would be shipped promptly. I gave them a few days and then decided I'd had enough. If not for me reaching out to contact them, I would've gone over a month without any effort on NRO's part to let me know my order was delayed. I decided I wanted a firm ship date and, given the timeframe and that they've had my money since time zero, I think that's reasonable. After eight phone calls, four voicemails, four emails, and a complaint with the BBB, I finally got someone to take my call (mind you they never called me back) and offer a firm delivery date. I was told that, without fail, the order would leave NRO before the end of business on Friday the 27th (yesterday) and was given a shipping code.
And guess what - I checked with UPS and they haven't received the package yet. It's still sitting at NRO.
In short, **** North River Outfitter.
Any experiences w/ the snap last? Translation to Barrie sizing?
I know a few people on here have purchased from Anatomica, and I will be heading out to Paris in about a month and look forward to checking out the shop. Can one of you please let me know the best way to contact them and who the best contact person over there is. I tried emailing them and received no response.
Thanks in advance.
I wonder if there is some sort of explanation behind the scarcity of quality shells that has led to the shortage of whiskey and ravello. I was recently speaking with the local alden retailer, and he mentioned that quality calfskin in general is becoming harder to source because of the hormones or steroids that they are giving cows. It causes them to grow too fast and as a consequence the hide isn't able to develop as it otherwise would.
Just something I hear, but thought that it made a lot of sense.
The high number of complaints at the BBB should be the biggest concern, but lets put this into perspective here people.
Yelp is a gripe fest for people who like to ***** and who are pissed off. Think about it, you had a great meal at a restaurant, with wonderful service at a GREAT price...the first place your going to run to is the internet to tell a bunch of strangers? Probably not, but when you have bad experience, Americans need to "get their $$'s worth" by writing scathing reviews online. I just booked a few hotel stays online, and had I gone with the online reviews I would have stayed home...no hotels had "super" reviews, and most were lists of complaints that ere at best petty and at worst malicious.
Now take into account the SF crew. What do you think the percentage of us is (especially lots of the newbies in this thread, for whom Alden was the newest and oolest name in the latest issue of Esquire) who take these uber close-up shots of the shoes they'll be walking through puddles and city streets in, noticing miniscule "scratches and blemishes" or "shoddy workmanship", and then claiming from behind our computer screens how come hell or high water, we're not gonna take it? And I'm saying this knowing that it used to be me.
NRO is a small shop. And like most small shops in America, its being forced to grow faster (through the www) than it probably could, or should, in order to stay relevant and IN BUSINESS. There's always some bigger shop (JCrew) who are waiting to gobble them up. Think about it, we love JCrew for their return policy, because they can AFFORD to take back stuff, and even eat a dozen pair of $500 shoes, but if NRO had the same policy and we did what many of us do to JCrew, they'd be out of business.
Then you have the fact that people are ordering shoes from NRO knowing they are not in stock, NRO is still honoring the sale price, and then we're getting pissy and cancelling our orders after finding out we may have to wait a couple of months. These shoes from a shoe company who routinely have their customers wait for "pre-orders", at full retail, up to two years, and in some cases longer. Really? REALLY? How bad did you want those shoes you just cancelled because you were "shocked" that you may need to wait a few months to get them?
Get a grip folks.
/rant
Their service is shameful. They can't help the customers decently. It seems that you disturb them when you walk in...
"Buy-or-out"...
You have enough Alden shops in the US to find what you're looking for.
My 2 cents.
The high number of complaints at the BBB should be the biggest concern, but lets put this into perspective here people.
Yelp is a gripe fest for people who like to ***** and who are pissed off. Think about it, you had a great meal at a restaurant, with wonderful service at a GREAT price...the first place your going to run to is the internet to tell a bunch of strangers? Probably not, but when you have bad experience, Americans need to "get their $$'s worth" by writing scathing reviews online. I just booked a few hotel stays online, and had I gone with the online reviews I would have stayed home...no hotels had "super" reviews, and most were lists of complaints that ere at best petty and at worst malicious.
Now take into account the SF crew. What do you think the percentage of us is (especially lots of the newbies in this thread, for whom Alden was the newest and oolest name in the latest issue of Esquire) who take these uber close-up shots of the shoes they'll be walking through puddles and city streets in, noticing miniscule "scratches and blemishes" or "shoddy workmanship", and then claiming from behind our computer screens how come hell or high water, we're not gonna take it? And I'm saying this knowing that it used to be me.
NRO is a small shop. And like most small shops in America, its being forced to grow faster (through the www) than it probably could, or should, in order to stay relevant and IN BUSINESS. There's always some bigger shop (JCrew) who are waiting to gobble them up. Think about it, we love JCrew for their return policy, because they can AFFORD to take back stuff, and even eat a dozen pair of $500 shoes, but if NRO had the same policy and we did what many of us do to JCrew, they'd be out of business.
Then you have the fact that people are ordering shoes from NRO knowing they are not in stock, NRO is still honoring the sale price, and then we're getting pissy and cancelling our orders after finding out we may have to wait a couple of months. These shoes from a shoe company who routinely have their customers wait for "pre-orders", at full retail, up to two years, and in some cases longer. Really? REALLY? How bad did you want those shoes you just cancelled because you were "shocked" that you may need to wait a few months to get them?
Get a grip folks.
/rant
I wonder if there is some sort of explanation behind the scarcity of quality shells that has led to the shortage of whiskey and ravello.
Their service is shameful. They can't help the customers decently. It seems that you disturb them when you walk in...
The lighter the color, the more imperfections of the skin show up. Black and #8 are more abundant because their deep colors help cover the imperfection of the skin.
Hey Advan, I have those exact same boots and am loving them! These boots may not be the most beautiful in my collection (and your picture doesn't do them justice, sorry --- they look much better in real life imho) but they are up there with being my favorites as they are just such a perfect fit. Enjoy them in good health!
+1 on these as well. Love the fit of the Modified last. It felt a little funky going from Trubalance to Modified, but after wearing the hell out of them for the past week, I absolutely love them.Hey Advan, I have those exact same boots and am loving them! These boots may not be the most beautiful in my collection (and your picture doesn't do them justice, sorry --- they look much better in real life imho) but they are up there with being my favorites as they are just such a perfect fit. Enjoy them in good health!