Luxire Custom Clothing - Official Affiliate Thread

cbfn · Feb 11, 2013

Possible to get a picture from the side when unbuttoned and with the top button buttoned to get a feel of the narrowness?

Xtra · Feb 11, 2013

Luxire: What's the turnaround time on shirts now?

Ordered a shirt on the 3. of february and it still says "unfulfilled". Does that mean not made and not shipped or made but not shipped?

I'm just a bit eager to get the first shirt in hand so that I can order some more.

ardentfrost · Feb 11, 2013

I ordered a shirt 3 weeks ago and have received no update on it. I've sent two queries through the website with no response. I know a custom piece of clothing can take a little time, I'm really just trying to get an expectation. Order #2585

Thanks.

Pasha · Feb 11, 2013

Same here. Must be some sort of a backlog? Luxire?

nkhuong · Feb 11, 2013

My 3rd shirt arrived this morning, about 2 weeks since I placed my order. Seems like Luxire is working on their backlog but it's not too big of a problem to me as long as the shirt is well done.

Anyway, would Luxire be willing to make the shirt below? I don't know what it is called (Mandarin shirt!?) If you can't replicate the shirt completely then how about some of the features such as: band collar, knot buttons, the two V seams (I assume it's the placket?) or anything else that set the shirt away from a normal Western shirt.

luxire · Feb 11, 2013

ardentfrost said:
I ordered a shirt 3 weeks ago and have received no update on it. I've sent two queries through the website with no response. I know a custom piece of clothing can take a little time, I'm really just trying to get an expectation. Order #2585

Thanks.

Pasha said:
Same here. Must be some sort of a backlog? Luxire?

There was a mismatch between the time it would take to make a pant vs. the time to make a shirt. this delayed some orders. Shirt orders are flowing fine.
Will check these individual instances.

ardentfrost - Please PM me your query. My search for 2585 came with no resultant emails received.

luxire · Feb 11, 2013

Xtra said:
Luxire: What's the turnaround time on shirts now?

Ordered a shirt on the 3. of february and it still says "unfulfilled". Does that mean not made and not shipped or made but not shipped?

I'm just a bit eager to get the first shirt in hand so that I can order some more.

Most shirts orders are getting shipped in about 2 weeks. Feb 3rd orders are progress and should be shipped this week.

We capture payment when we actually start work. After that, the status directly changes from unfulfilled to shipped. Our system does not currently support intermittent status updates. The new one hopefully will.

luxire · Feb 11, 2013

Christian B said:
Possible to get a picture from the side when unbuttoned and with the top button buttoned to get a feel of the narrowness?

As can be seen, the sides are curved to follow the natural contours of the body and thus remains flat.

TehBunny · Feb 12, 2013

What is the best OCBD collar roll you have gotten? I like the default Luxire offering but I think it would be better with longer points (same buttoning point?) and completely unlined. What is the best result you guys have achieved?

kcox68 · Feb 12, 2013

luxire said:
Most shirts orders are getting shipped in about 2 weeks. Feb 3rd orders are progress and should be shipped this week.

We capture payment when we actually start work. After that, the status directly changes from unfulfilled to shipped. Our system does not currently support intermittent status updates. The new one hopefully will.

I've been wondering what the status of my order was as well and haven't had too much luck using the Chat feature on the website. I fully understand being backlogged and am very happy to wait for my order to be filled but I would suggest that Luxire either be responsive to their Chat Box or remove it. It becomes a little frustrating to have to watch the thing when no one responds for quite some time (or in my case today, not at all).

Good luck on catching up and remember it's better to have too much business than too little.

luxire · Feb 12, 2013

kcox68 said:
I've been wondering what the status of my order was as well and haven't had too much luck using the Chat feature on the website. I fully understand being backlogged and am very happy to wait for my order to be filled but I would suggest that Luxire either be responsive to their Chat Box or remove it. It becomes a little frustrating to have to watch the thing when no one responds for quite some time (or in my case today, not at all).

Good luck on catching up and remember it's better to have too much business than too little.

We also have a contact us link on the site and if you do not get a response on the chat. Instead of removing the chat, I may just try to find a way to mark it as offline when we are not available.

kcox68 · Feb 12, 2013

luxire said:
We also have a contact us link on the site and if you do not get a response on the chat. Instead of removing the chat, I may just try to find a way to mark it as offline when we are not available.

That would be a good solution. I'm not generally impatient but I hadn't heard of the backlog until just now and the site said that orders were processed in three days so I was curious what the deal was but wasn't getting an answer directly. I'm good with waiting now that I know. Thanks.

luxire · Feb 12, 2013

kcox68 said:
That would be a good solution. I'm not generally impatient but I hadn't heard of the backlog until just now and the site said that orders were processed in three days so I was curious what the deal was but wasn't getting an answer directly. I'm good with waiting now that I know. Thanks.

Contact Us is always better and more reliable. I can give you order specific information by email / PM.

luxire · Feb 12, 2013

nkhuong said:
Anyway, would Luxire be willing to make the shirt below? I don't know what it is called (Mandarin shirt!?) If you can't replicate the shirt completely then how about some of the features such as: band collar, knot buttons, the two V seams (I assume it's the placket?) or anything else that set the shirt away from a normal Western shirt.

We would love to make an exact copy of this.

Xtra · Feb 12, 2013

luxire said:
Most shirts orders are getting shipped in about 2 weeks. Feb 3rd orders are progress and should be shipped this week.

We capture payment when we actually start work. After that, the status directly changes from unfulfilled to shipped. Our system does not currently support intermittent status updates. The new one hopefully will.

Excellent, thanks for the quick update.

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