were my expectations of customer service unreasonable?

[Get Smart]

Originally Posted by Tsintaosaurus

my question wasn't about why they didn't give a ****, but thank you for stating the obvious anyway.


doesnt sound like it was too obvious for you since you had your little diatribe that included a transcript of the conversation

 

[Tsintaosaurus]

i liked your response better before you edited it. it was more arrogant than the average jason.

 

[Tsintaosaurus]

p.s. while i appreciate your genuity to help, i must point out that you are contesting a straw man.

 

[Get Smart]

Originally Posted by Tsintaosaurus

i liked your response better before you edited it. it was more arrogant than the average jason.

 

[FLMountainMan]

Originally Posted by Get Smart

The lesson to be learned is not to try and "squeeze in" right before a service business closes. Even if they tell you they'll do it, I live by the rule of thumb that if I get in there right before they close, even if they will do the work, they will do so disgruntingly and will be more prone to ******* something up. If I have to "rush to get there in time" then I don't bother and just wait til the next day.

You are naive to think they "need to keep their promise because they knew your situation". reality check: they don't give a **** about your situation since they're on the clock and when it hits 8, they're out. Ideally they should have been level with you and just said "no we cant do it" but I guess they were being optimistic and in some way thought they were "helpful"


+1

 

[Tsintaosaurus]

 

[Tsintaosaurus]

your response is like saying that it's okay for the mail man to deliver your packages to the wrong house because he's busy and has thousands of letters to deliver an hour and so because he doesn't give a ****, it is naive of you to complain about it.

how's that for a straw man?

 

[B1FF]

The debate seems to be whether Sears should provide an arbitrary closing time and force each customer to guess at how long his repair will take to determine the 'real' closing time from that, versus the store taking a look at how long it takes its mechanics to do a tire change on average and posting a time based on that?

 

[Get Smart]

Originally Posted by Tsintaosaurus

your response is like saying that it's okay for the mail man to deliver your packages to the wrong house because he's busy and has thousands of letters to deliver an hour and so because he doesn't give a ****, it is naive of you to complain about it.

a more analogous scenario based on mail delivery would be:

you want to ship a package from California to Kentucky that has to get there in 2 business days (but you dont want to pay the extra for overnite). Priority mail takes 2-3, and *usually* it takes 2 to Kentucky and the desk clerk tells you that "in most cases it should arrive in 2 days" but then it doesnt and actually takes 3 days leaving you pissed since you expected it to be delivered in 2.

And on top of it the box got dinged around, dropped and damaged

 

[Tsintaosaurus]

false analogy.

sears made a promise but your desk clerk didn't.

 

[Tsintaosaurus]

p.s. don't go editing your post this time

 

[Get Smart]

Originally Posted by Tsintaosaurus

false analogy.


closer than yours.

and it's my desk clerk so you don't know what he promised me. Mutherfucker said 2 muthafukin days to Bumfucky

 

[Go Surface]

Hilarious!^

 

[Tsintaosaurus]

hilarious indeed. hilarious how this guy quotes like cnn and edits out the part where i clearly state my analogy was a straw man. way to compare two false analogies.

edit: kool kounty lol

 

[FidelCashflow]

Originally Posted by Tsintaosaurus

they did say they won't charge me additional for larger wheels because they dropped my car on my lip. lol wtf.

They should have charged you full price, it was your own fault. What the hell were you doing putting your lips near the tire anyways? Didn't that hurt?