last night, i had my car towed to a sears to get my tires replaced. i called sears right before we left to make sure they would in fact be able to service my car since i need my car the next day. "i understand that you guys close at 8." "yes." "okay, so if i bring my car in tonight, you guys would be able to replace my tires, right?" "well, we're closing early tonight." "i thought you just told me you close at 8." "we do, but we want to get out of here by 8." "i called earlier today and i was told that as long as i bring my car in by 8, you will be able to service it." "you must have called a different sears location." i didn't want to argue about this anymore as time was running out. "how soon do i have to get there for you to service my car?" "within 15 minutes." i get there right at 15 minutes, and i'm already stressed out as triple A will only tow your car for free within a 7 mile radius. when we get there, the guy tells me that they're closed. "what do you mean you're closed? it's not even 8." "sorry, we're closed." "you told me that if i get here in 15 minutes, you will be able to service my car." "sorry, we're closed." "that is absolutely ridiculous. where is your manager?" "he's already left." "you made a promise to me that if i get there within 15 minutes, you would be able to service my car. so i took that risk on a tow so i can bring the car to you guys since i need my car tomorrow. if you make a promise, i expect it not to be broken. this is sears and i expect sears quality customer service." "well, what do you want me to do?!" at that point, i lost it, and this goes on for 10 minutes. finally, he caves in and starts processing my work order. well, it only gets worse. as he was driving my car up the service ramp, he drives off the ramp, loudly dropping my car onto my lip. WHAT THE FUCK. the other mechanic is now yelling at him, "god damn it, you're such a dumbfuck. i told you to fucking back up!" the dumbfuck behind my wheel tells him to shut up as he slams my door and is now cursing twice as loud and twice as emphatically, all the while throwing shop equipment around. you better NOT throw anything at my car, you stupid fuck. i'm also now thinking how long they have had this total screw up working in the shop for. after a good 5 minutes of throwing the jack, etc. around, he calms down and together with this other mechanic they try to lift the front of my car up to back it up. 10 minutes later, they finally get the car on the service ramp. just when everyone is about to get the wheel replaced, they realize that my car has 16 inch rims, not 14. more cursing ensues, and my paperwork is corrected. they did say they won't charge me additional for larger wheels because they dropped my car on my lip. lol wtf. i didn't even remember to ask if i had a warranty and whatnot because i was so fuming upset and just wanted to get them out of my sight. my friends tell me i should file a complaint because i could get some money back, but now that a day has passed and i've calmed down considerably, i'd like to get other opinions.