I want to speak about the wonderful customer service experience I received from Horween Leather. After hearing that @Munky spoke with a member of the Horween family when he contacted Horween about a leather issue, I went ahead and did the same: calling up the Chicago tannery directly yesterday afternoon.
After speaking with Tyler on the phone, he transferred me over to Skip Horween himself. Skip was busy at the moment and I sent him a voice mail. Not but 30 minutes later, Skip had called me back, and listened to my shell cordovan woes that I've detailed here and elsewhere. We spoke for ten minutes on my problems and some friendly conversation, when he told me to e-mail him some pictures so he could suggest what he would do to handle my cracking cordovan. I sent him those pictures.
This morning, at 7 am, Skip got back to me and gave his best advice on what I could do to salvage my pair: sadly, it doesn't seem like anything will work beyond merely aesthetically covering up the problems my shoes have. Given they are torn in multiple places, I think I am going to now see if @DavidLane can help me by turning them into watchstraps, but I still appreciated this personal care from the president of Horween leather co.
Horween, you live up to your reputation as the finest tannery in America, and one of the finest tanneries in the entire world.
They are truly a fabulous company that is dedicated to helping lovers of their products maintain and repair their beautiful leather. I will always look for products made from their tannery whenever I have the option available to do so.
After speaking with Tyler on the phone, he transferred me over to Skip Horween himself. Skip was busy at the moment and I sent him a voice mail. Not but 30 minutes later, Skip had called me back, and listened to my shell cordovan woes that I've detailed here and elsewhere. We spoke for ten minutes on my problems and some friendly conversation, when he told me to e-mail him some pictures so he could suggest what he would do to handle my cracking cordovan. I sent him those pictures.
This morning, at 7 am, Skip got back to me and gave his best advice on what I could do to salvage my pair: sadly, it doesn't seem like anything will work beyond merely aesthetically covering up the problems my shoes have. Given they are torn in multiple places, I think I am going to now see if @DavidLane can help me by turning them into watchstraps, but I still appreciated this personal care from the president of Horween leather co.
Horween, you live up to your reputation as the finest tannery in America, and one of the finest tanneries in the entire world.
They are truly a fabulous company that is dedicated to helping lovers of their products maintain and repair their beautiful leather. I will always look for products made from their tannery whenever I have the option available to do so.