new Yoox codes and sales - post them here

[bmulford]

@munchausen If you click on the banner it'll give you a subset of products that are eligible for the discount. It appears in the check-out page when you apply the code.

 

[munchausen]

Yeah its not working for me. When I enter the code it says "invalid code"

 

[bmulford]

might be a super-star only code then. there wasn't really that much included anyhow - wait until the next round of discounts by end of march.

 

[UK2004]

Yep was account specific but next to nothing eligible for it, waste of time.

 

[HansderHund]

I know I just read about people contacting customer service in the US about a similar problem, but I was wondering whether anyone had any experience in Europe?

I just received an order for a jacket and the fit is great. However, there are a couple of blue smudges in a couple of spots. I'd love to get a partial refund to pay for some specialized cleaning. Has anyone in Europe ever requested this? If they aren't willing to offer a discount to have the problem taken care of, I'd just have to return the jacket.

 

[Medwed]



I know I just read about people contacting customer service in the US about a similar problem, but I was wondering whether anyone had any experience in Europe?

I just received an order for a jacket and the fit is great. However, there are a couple of blue smudges in a couple of spots. I'd love to get a partial refund to pay for some specialized cleaning. Has anyone in Europe ever requested this? If they aren't willing to offer a discount to have the problem taken care of, I'd just have to return the jacket.

Please do tell us what the reply was.
And good luck.

 

[harlemriver]



I know I just read about people contacting customer service in the US about a similar problem, but I was wondering whether anyone had any experience in Europe?

I just received an order for a jacket and the fit is great. However, there are a couple of blue smudges in a couple of spots. I'd love to get a partial refund to pay for some specialized cleaning. Has anyone in Europe ever requested this? If they aren't willing to offer a discount to have the problem taken care of, I'd just have to return the jacket.

I have received additional discounts for these types of issues before but I am in USA. I doubt they would treat you any different just because you are in Europe. That's a bit much on their part. They can't treat customers differently.

 

[HansderHund]



Please do tell us what the reply was.
And good luck.

I'll definitely post an update on this when I have one.

I have received additional discounts for these types of issues before but I am in USA. I doubt they would treat you any different just because you are in Europe. That's a bit much on their part. They can't treat customers differently.

They really shouldn't, but I don't think I've ever been in a situation where I would ask for such a scenario. If it weren't a discount website, I'd certainly just exchange it for something else. It's good to know that you've been fortunate in the past.

In all honesty, I think it's a fairly reasonable request, though I'm not too sure a customer service representative will see it as such. I can only assume that they will push for me to return it, refund me and resell it as-is only to face the same problem. It would be cheaper in the long run by the time they calculate the return shipping, shipping to a new customer, paying to return the shipping from the new customer, etc.

 

[robxznyc]

Not my experience. I live in Europe and e-mail them all the time about wrong sizes or minor defects in items, they always offer extra % off. I don't know why people keep portraying Yoox customer service as better in the US than elsewhere.

Once I e-mailed them about a 1k SLP jacket that had developed some weird mold-like stains, about a year after I had bought it. Returned, full refund.

Another time a pair of pants tore near a seam (a small, repairable rip) after only the second wear, but I had already had them for several months - just hadn't worn them before. Immediately got back to me: 50 per cent refund of price paid.

...

 

[HansderHund]



Thanks, I had missed that post! I sent them an email with pictures attached, so we'll see what they have to say.

 

[UK2004]

Received the most damaged item I've ever received from yoox, really disappointing.

 

[jazerad]



Received the most damaged item I've ever received from yoox, really disappointing.

Same here. The first time I ever bought something fake of off yoox (pal zileri suit) also another suit I ordered came in the wrong size without pants.

 

[bamgrinus]

I always just figured stuff like that must happen pretty frequently given yoox's lax approach to listing inventory. I've definitely received a couple of things that were clearly returns from other people.

 

[mr monty]

void

 

[HansderHund]



I know I just read about people contacting customer service in the US about a similar problem, but I was wondering whether anyone had any experience in Europe?

I just received an order for a jacket and the fit is great. However, there are a couple of blue smudges in a couple of spots. I'd love to get a partial refund to pay for some specialized cleaning. Has anyone in Europe ever requested this? If they aren't willing to offer a discount to have the problem taken care of, I'd just have to return the jacket.

A quick update on this: I haven't received a response since I sent them an email two days ago. I suppose I should follow-up with a phone call?