burningbright
Distinguished Member
- Joined
- Mar 19, 2010
- Messages
- 1,539
- Reaction score
- 126
lulz for these being still available at $99 or best offer.
lulz for these being still available at $99 or best offer.
STYLE. COMMUNITY. GREAT CLOTHING.
Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.
Click Here to join Styleforum's thousands of style enthusiasts today!
Styleforum is supported in part by commission earning affiliate links sitewide. Please support us by using them. You may learn more here.
Uncle Mac,
If you are travelling for a week, and can only bring 1 pair of shoes/boots for business, leisure, maybe some rain, which Alden will you take with you?
I was in the same situation with a brand new pair of suede PTB I got form LS. It is annoying waiting 9-12 months for a shoe to arrive only to find out that they are not the quality they should be. I had to send them back to get an eyelet put in that was missed by the factory and ended up having to clean out globs of glue from the interior that passed their QA inspection.In considering Namor’s recent post, I wanted to share my recent Alden customer service experience.
I ordered a pair of Kudu Ultimate Indy's from Leather Soul, and two weeks after I got them I noticed some threads in the heal had come loose:
I immediately contacted Leather Soul and they advised me to ship them back for repair. Fast forward five weeks: Leather Soul gets them back from Alden and contact me to tell me that the threads still seem to be loose. They ship them out to Alden again. After another 9 or 10 weeks, (I lost count --it was three months and a few days all told,) Leather Soul finally gets them back from Alden and they express mail them back to me.
I wish I was able to say that Alden had used the extra time to do the repair properly, but sadly that is not the case. There is still loose stitching on the heel, and the repair involved abrading the interior leather lining and creating an amateurish-looking 'Frankenstein' stitch on the inside of the boot:
I'm finding it difficult to believe that this is an acceptable standard for their craftsmen. In the past few days the interior stitch has shown signs of unraveling and at this point I'm not convinced that the repair will hold. But in theory, when the original threads eventually unravel, there will be a secondary stitch in place to prevent the leather heel piece from separating from the boot. Looking at the pics from Namor's blowout, I get the worrisome feeling I might be in for some more trauma in regards to this boot.
Now please understand, I think these boots look and feel great, and I (probably) wouldn't hesitate to buy them all over again even knowing what I know now. It's just my misfortune that they have to be made by a company with such an egregious lack of quality control and apparent inability to perform prompt or competent repairs.
I should point out that I don't consider this to be Leather Soul's fault in any part, but rather, their regrettable burden when their hapless customers resort to seeking their assistance with a poorly made product.
I can't say that I hadn't been forewarned; I had read this thread from front to back before making my purchase, and had seen posts about the sub-par quality control, (thanks for that, StyleForum!). But my advice after all this? Send back for replacement or refund and NOT for repair.*
*Unless, like me, replacement isn't possible and you really are unreasonably smitten by the boot.
I think these boots look and feel great, and I (probably) wouldn't hesitate to buy them all over again even knowing what I know now.
Replacement isn't possible and really [am] unreasonably smitten by the boot.
Anyone have any Size 8 (color 8) Cordo Chukka or Saddle shoes they want to sell? May consider others in equivalent sizes. Thanks...JT
tassels on my feet and pair of lhs in my carry on bag
The guys at Leather Soul said that the Ultimate Indy's wouldn't be in until after December. I'm just going to try to work out my correct size (if it isn't 10.5) when I visit their store or while I am on the east coast. They said if this wasn't my size, I could change to another size as long as there was one still available from their forward order.The Kudo Ultimate Indy goes out of stock pretty quickly. I got in on the tail end of a re-order and felt lucky at that. Extrapolating from onestar's recent post they might be getting in another order around December (or even earlier if the last two years have been an indicator,) but that was sooner than I expected considering the conversation I had with Leather Soul when I initially purchased the boot (last December).
In short, I don't think they had another size 9.5 to offer to replace it with, and wouldn't have had for another 8 months.
And heaven help you if something goes wrong with the replacement because at best, it seems like it would be a year between each replacement you would need. Until Alden improves their quality control, I think that's just the situation we're stuck with if we want their products.
And on preview, yeah kgmessier, you probably have it exactly right.
I recently polished my NATURAL Chromexcel Indy shoes with some light brown Saphir wax. It definitely took a shine like in the Horween picture.
Wax will give a shine and protect, but I think Neetsfoot oil is more likely to saturate and nourish the leather (I haven't tried it myself) and will be more of a matte finish
Products I've used on Chromexcel without any problem are: Saphir Renovateur (good!), Saphir Wax (shine), and Alden neutral boot cream (works just fine)