Patek
Distinguished Member
- Joined
- Nov 22, 2010
- Messages
- 4,063
- Reaction score
- 1,755
Before Christmas, I ordered a pair of handgrade C&J from Bodileys. I went with a size 11.5 based on emails sent back and forth with Sarah. They fit a little too big, so I returned them for exchange for an 11. The return shipping cost me about $50.
Today I checked my credit card statement and I saw that they had charged me to send out the replacements. I contacted Sarah as I was never told about this charge and never authorized it. Our conversation went like this:
Patek:
"Dear Sarah,
Good morning. I received a charge from you for $39.26 U.S. on January 12, 2011. I was not aware of this charge nor did I authorize it. Please let me know what this is for.
Thank you!"
Sarah:
"The charge will be for the postage of the replacement pair that we have now sent to you, as per our terms and conditions of exchange shoes. I hope they arrive with you soon now."
Patek:
"I did not understand that from the terms and conditions:
"Returns, Exchanges and Refunds. If for any reason you are not happy with the shoes, please return them to us within 14 days of receipt in perfect condition, in the original packaging. Please include the order number and the request for exchange or refund. Refunds will be given less the original cost of postage. Postage costs on returning the shoes will be borne by the customer and the cost of any replacement shoes will also be charged."
It says "the cost of any replacement shoes will also be charged", not specifically the cost of postage. If I had know that, I would have simply returned them as the total I spent now is more than what it would have cost me to purchase them here.
If that is your return policy, you need to update your policy to clearly state that."
Sarah:
"I am very sorry for the confusion. I certainly ask the IT department to change the wording of the terms and conditions to ensure it is clear to all."
Huh? Did I miss something? It does not state that I will be charged for the shipping on the replacement pair.
Shall I push the matter further or just bite the bullet?
Today I checked my credit card statement and I saw that they had charged me to send out the replacements. I contacted Sarah as I was never told about this charge and never authorized it. Our conversation went like this:
Patek:
"Dear Sarah,
Good morning. I received a charge from you for $39.26 U.S. on January 12, 2011. I was not aware of this charge nor did I authorize it. Please let me know what this is for.
Thank you!"
Sarah:
"The charge will be for the postage of the replacement pair that we have now sent to you, as per our terms and conditions of exchange shoes. I hope they arrive with you soon now."
Patek:
"I did not understand that from the terms and conditions:
"Returns, Exchanges and Refunds. If for any reason you are not happy with the shoes, please return them to us within 14 days of receipt in perfect condition, in the original packaging. Please include the order number and the request for exchange or refund. Refunds will be given less the original cost of postage. Postage costs on returning the shoes will be borne by the customer and the cost of any replacement shoes will also be charged."
It says "the cost of any replacement shoes will also be charged", not specifically the cost of postage. If I had know that, I would have simply returned them as the total I spent now is more than what it would have cost me to purchase them here.
If that is your return policy, you need to update your policy to clearly state that."
Sarah:
"I am very sorry for the confusion. I certainly ask the IT department to change the wording of the terms and conditions to ensure it is clear to all."
Huh? Did I miss something? It does not state that I will be charged for the shipping on the replacement pair.
Shall I push the matter further or just bite the bullet?