- Joined
- Nov 21, 2009
- Messages
- 504
- Reaction score
- 20
I agree - if they are going to charge for shipping they MUST have you authorize that.
Beyond that while I'm not sure of Patek's full conversation if I ordered the wrong size of something with the guidance of a customer rep then I do hope for some assistance when I re-order. It's just good business IMO.
Normally, I would agree with you, however (as someone who buys a lot of shoes online), figuring out if a shoe will fit over the phone is VERY difficult. Everyone's feet are different. With all the different lasts, widths, and the non standard "translation" of UK sizing to US sizing really makes figuring out your proper size guesswork at best. If you're a 10D US are you going to be a 9E UK or an 8.5F UK or 9.5E UK? Not being able to try a shoe on is always rolling the dice, I'm afraid.