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I bought my oxford over there when we stopped through DC and she was sort of bitchy to me and I asked I tried to order something over the phone once during a sale and she accused me of being a SA at another store and wanted to know who my store manager was. When I insisted that I wasn't an employee she continued to grill me and wanted to know who my SA was who told me to call. It was beyond absurd.
also those people you saw hanging out were the sales people.