frontrangefart
Member
- Joined
- Jan 24, 2018
- Messages
- 22
- Reaction score
- 14
I totally agree - it wasn't something I noticed at first and it was my mistake for not being diligent about inspecting the boots before wearing.
Viberg just responded to me stating that "like with a welted boot, where the upper is lasted by a machine, stitchdown can vary to a degree depending on how much and how hard the upper is pulled. This is also why the eyelets are uneven, as it looks like they are punched evenly, but when the upper is stretched unevenly, that can change. Your example is quite apparent, but unfortunately, we can’t take them back as it is against our policy to take boots back that were purchased from our retailers. If you’re still unhappy with the boots, you can reach out to Brooklyn Clothing and see if they can help you out. There isn’t really any way to change the boots or eyelets, though."
I'll write to Brooklyn to see if they might be willing to offer a solution or meet somewhere in the middle.
Hey, I think BC is just saying try Viberg first, because they have the ability to provide a more immediate solution and that if they can't, BC will make sure you're taken care of. I think due to the nature of this sort of specialized market, this approach makes more sense when dealing with factory defects. If BC were to take care of it first, they would just be an unnecessary middle man and add on time to your issue being resolved. I'm sure if Viberg is difficult with it, BC will use their influence as a larger purchaser to probably help you get what you want. I think going for a chargeback on such minute details is a little ridiculous, however. You shouldn't be considering that unless you start hitting real brick walls.