- Oct 29, 2008
- Reaction score
I ordered an Alden cap-toe shell cordovan boot from Sherman Brothers last winter. The picture on their web site showed a five eyelet, four speedlacer configuration. I asked to have the boot made with 9-eyelets and was assured I could have that. In May I received a call that the boot was in but that Alden had made it with speedlacers. Sherman Brothers assured me that their cobbler change out the speedlacers and that the results would look the same as if Alden had done the work. I agreed to go along with this - wrong move as you can see from the attached picture. I complained and asked for a refund but they wouldn't honor the request. They're convinced that their work is up to par. So my word of caution is go with stock items only if you purchase through Sherman Brothers.