Phalanx
Senior Member
- Joined
- Mar 30, 2018
- Messages
- 230
- Reaction score
- 258
I am not an American, but I love PNW boots and I am happy to support American made boots as long as they seem to care for their customers. I had a bad experience with Nicks customer service and I hope they come through with a quality pair of boots.
I'm not really sure what you're expecting but it seems pretty reasonable to experience delays due to Covid-19. The guy even replied to you in the affiliate thread and you're still complaining.
Our lead times are out longer than normal right now, at 8-10 versus 6-8 and a lot of that is because a). we had two weeks of reduced production due to the virus, b). many of our dealers were closed due to the shutdown in California so consumers came directly to us, c). a lot more orders are being fit remotely as our store is closed, which is a lengthier process, and not insignificantly, d). we have been hesitant to ramp up hiring to accommodate the online volume because of uncertainty with what is happening in the economy in a general sense.
If anything, it's commendable that they've reduced production due to the virus.
Guy responded to you with civility and you still come rant about it here
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