JChance
Distinguished Member
- Joined
- Mar 1, 2011
- Messages
- 1,002
- Reaction score
- 53
Hey guys, needing some advice here:
So I sold this item internationally to a guy in the UK, LINK. The item fully stated
"FULL DISCLOSURE: The Brunello Cucinelli tag in the back of the neck is missing (ask for photos). The original retail price tag of BC was attached on via two small holes (~1mm radius, back of the neck also) but unnoticeable when worn. Price was adjusted to reflect this small blemish.
Message for more images if needed. Be sure to know your measurement before buying, there is no refund/exchange. All sales are finals. Thanks."
and the guy just opened up a Paypal dispute case this morning on Buyer reason(s) of Externally Damaged Copy of Original, Missing Parts and stating that
"The tag is not original, it is from another Brunello Cucinelli jumper. I know this as when you open the tag the sampled material is different from the jumper it is a WHITE COTTON which has not relation to the color of the jumper. The holes in the back are far from 1mm they are significantly larger and it isn't "unnoticeable when worn' on the contrary the main thing noticed. The jumper also doesn't seem to be authentic I have numerous jumpers from the make and in the inside of the jumper is say Brunello cucinelli which is nowhere to be found in this one. This jumper is absolute garbage and the seller should be warned for items like this. These are the people who ruin it for everyone else. I am more than happy to send you pictures of this jumper as proof of my statements. I would like to request a full refund on the above terms."
How would Paypal deal with this if it escalates to a claim? Will I as the seller have any chance to win at all? Any input is greatly appreciated. Thanks.
So I sold this item internationally to a guy in the UK, LINK. The item fully stated
"FULL DISCLOSURE: The Brunello Cucinelli tag in the back of the neck is missing (ask for photos). The original retail price tag of BC was attached on via two small holes (~1mm radius, back of the neck also) but unnoticeable when worn. Price was adjusted to reflect this small blemish.
Message for more images if needed. Be sure to know your measurement before buying, there is no refund/exchange. All sales are finals. Thanks."
and the guy just opened up a Paypal dispute case this morning on Buyer reason(s) of Externally Damaged Copy of Original, Missing Parts and stating that
"The tag is not original, it is from another Brunello Cucinelli jumper. I know this as when you open the tag the sampled material is different from the jumper it is a WHITE COTTON which has not relation to the color of the jumper. The holes in the back are far from 1mm they are significantly larger and it isn't "unnoticeable when worn' on the contrary the main thing noticed. The jumper also doesn't seem to be authentic I have numerous jumpers from the make and in the inside of the jumper is say Brunello cucinelli which is nowhere to be found in this one. This jumper is absolute garbage and the seller should be warned for items like this. These are the people who ruin it for everyone else. I am more than happy to send you pictures of this jumper as proof of my statements. I would like to request a full refund on the above terms."
How would Paypal deal with this if it escalates to a claim? Will I as the seller have any chance to win at all? Any input is greatly appreciated. Thanks.