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my experience with online bespoke tailor: Matthew Aperry

Discussion in 'Classic Menswear' started by stylealvin, Apr 28, 2014.

  1. stylealvin

    stylealvin New Member

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    I came across this forum site and I think it would be useful for others to share my experience with online bespoke tailors.

    I never thought about buying a suit until I started looking for a job after graduation. However, I am too small and I couldn't find any suitable suit in the local shopping mall. Making a customized suit is extremely expensive (from CHF 800) in Switzerland. So I tried to look for something on the internet.

    The first thing I found was Indochino, the cheapest option is about $450 and it takes 1 month for delivery. I was about to make the purchase when I found another online store Matthewaperry. The cheapest option is about $200 and it takes only 2 weeks. The price seems to be too low to be true and I couldn't find much reviews about this store on the internet. I ordered one suit and one shirt. Two weeks later, right before my first interview, I got the package from DHL.

    The suit fits me quite well except that the shoulder is a little loose. The fabric is very soft and comfortable. I couldn't find the details about the fabric on their website. I don't think it is from first-class factory but it certainly doesn't look cheap. Anyway I am very satisfied with this suit. I wore this suit to various interviews and eventually got a job offer :) . I do recommend people with low budget to try Matthewaperry. Their website is not very well designed which makes the purchase process not fluent. So it's better to contact their customer service in case of problem.

    PS: The two review articles might be helpful.
    http://www.thefineyounggentleman.com/suits/the-matthew-aperry-suit-review/
    http://www.thefineyounggentleman.com/outerwear/matthew-aperry-custom-coat-review/
     
    Last edited: Apr 28, 2014
    1 person likes this.
  2. GBR

    GBR Senior member

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    If you are happy with it, then fine I suppose: At that price it will be fused rubbish, probably made from polyester-based cloth. The example you show looks dreadful but there we are.

    And Indochino is no better, search for the tales of woe here.
     
  3. Stebbin

    Stebbin Senior member

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    I've ordered a suit from them and I've written about my experiences.

    In summary; not a bad company to deal with. The fit can be certainly refined but for under $300, it cannot be faulted. They use a polyester lining, resin buttons but the suiting is 100% generic wool and decent for a beater. It is possible to get a full canvas construction and a padded lapel, but it must be requested via email. The 2 week turnaround is ridiculously fast.


    [​IMG]
     
  4. dreamspace

    dreamspace Senior member

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    This looks as good as any of the online-MTM suits. Nice suit.

    Where I live, one will get a 100% Polyester monstrosity for 300$. How are the shoulders on that suit of yours?
     
  5. Stebbin

    Stebbin Senior member

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    Slightly wider than one might expect and it seems they do not properly accommodate a dropped shoulder. The padding is certainly lighter than many of their competitors like Elite but their sloped shoulders are more sloped than usual and I had some nasty shoulder rolls on my first order. I would size down by a couple of centimetres when measuring the shoulders and chest.

    Their real attraction is the price but you have to be specific (ie, provide diagrams and clearly explain you want canvas in the lapels) when requesting padded lapels, which costs slightly extra. Otherwise they just give you a half canvassed suit without any lapel roll.
     
  6. TheWraith

    TheWraith Senior member

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    If you want a cheap(ish) online suit that fits decently, Shanghai C&G is the best I've thus far found. But with any online experience, you have to be patient and spell out exactly what you want and how you want it.
     
    Last edited: Oct 13, 2014
  7. Stebbin

    Stebbin Senior member

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    +1. Much better quality, workmanship and materials at around double the price of an Aperry suit. The half lined mohair suit arrived a few weeks ago and I'll post a review up shortly.
     
    1 person likes this.
  8. dreamspace

    dreamspace Senior member

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    How much for a suit there? Also, how's construction?

    Website looks like it's from 1998, and the I can't seem to find a single price list there.
     
  9. TheWraith

    TheWraith Senior member

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    Excellent! I can't wait to read your review and see some pics.


    Website isn't good at all, you're spot on there. English, naturally enough, isn't their first language either. Price depends on the fabric chosen and the tailoring options you go with. Email Amy Yang there and start a discussion. Like I said, be patient and cogently spell out exactly what you want and how you want it.
     
  10. dreamspace

    dreamspace Senior member

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    Shanghai C&G replied me quite fast with a price list, and a bunch of other pictures.

    [​IMG]
    At those prices, I think I'll give it a try.
     
  11. TheWraith

    TheWraith Senior member

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    Customer service is exceptional. Amy will get you going with a great suit.
     
  12. dreamspace

    dreamspace Senior member

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    Just wondering, from your experience, can you customize or request things like:

    -Shoulder shape (natural, roped, structure, spalla camicia, etc.)
    -Button stance
    -Lapel width and shape

    I've mailed them about those points, but figured I'd ask you guys too (I'm guessing you've inquired on stuff like that before me).
     
  13. Stebbin

    Stebbin Senior member

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    All three should be customisable although you should be specific and provide pictures as to what you're requesting. I've had great success in getting roped shoulders, wider lapels, an exact button stance and a milanese buttonhole in my last couple of commissions.
     
  14. TheWraith

    TheWraith Senior member

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    ^ As Stebbin says, Amy will do anything you want, but you'll need to be patient and very clear with what you're after (pictures help and remember, English isn't Amy's first language, so be as clear and concise as can be). With any online MTM, it may take a few goes to get things exactly how you want them. Amy and her team may nail things straight away, but don't be discouraged if it takes a few goes before it's 100%.
     
    Last edited: Oct 14, 2014
  15. dreamspace

    dreamspace Senior member

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    Awesome. What was the turnaround time?

    And did you guys ship them a fitting suit/jacket, or just feed them measurements? Any remakes?
     
  16. Stebbin

    Stebbin Senior member

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    I provided them with measurements from existing garments I owned and the results did not require a remake. The first suit had some small sleeve pitch problems and could have done with a reduced chest, which Amy pointed out and fixed for my second order. As I did a CMT order, a remake was not possible but I was very pleased with the work that went into each of the pieces.
     
    1 person likes this.
  17. TheWraith

    TheWraith Senior member

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    I also supplied precise measurements from a bespoke garment made in Sydney, and my commissions from Amy (three so far) have also not required adjustment/remaking. Turnover time was a few weeks each time, but that can vary depending on how busy they are and the time of year you place your order. They do CMT work, or you can access their extensive range of fabrics. I always go with fabrics their Huddersfield range, which provide an excellent product for suits or sport coats at a fantastic price. If you're flush with funds, however, you can also choose from any of their more expensive fabrics from a plethora of suppliers.
     
    Last edited: Oct 14, 2014
  18. lbrown

    lbrown New Member

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    I have to say my experience with Matthew Aperry was not so great. Ordered a custom shirt to wear to my wedding and the good news is that the shirt arrived in 2 weeks as promised, the quality was good and it fit. Bad news, they made the shirt with French cuffs instead of the 2 button square cuff I ordered and they did not monogram the cuff as I requested. I was willing to overlook the lack of monogram but I hate French cuffs. Problem was I could not send it back for another shirt because it was 4 days prior to my wedding and there wasn't time to ship it back to China and wait for them to ship me the shirt with the specifications I ordered. Long story short, I had to use cufflinks and wear the shirt, no big deal.
    My issue is the poor customer service I received when I notified them about the problem. They would not take responsibility for the mistakes initially and said it was my fault. I was livid. Then after several emails they finally admitted that it was their error for not making the cuff as I had ordered. Even so, they would not make any effort to correct the error, offering me a free tie with my next order. Next order?! I said I just wanted them to send me the shirt as I ordered it. Then they offered a free shirt if I ordered a suit. Basically they would only make an attempt to write THEIR wrong if I spent more money with them.
    In addition, they tried to bully me into giving them a good review, stating that they would honor their offer of a free tie with my next shirt order or free shirt with an order for a suit if I gave them a good review. I refused since I didn't think it fair to ask me to give a good review when they did nothing to make my experience with them a good one.
    So that being said, beware of the good reviews you see on their website and maybe many others because they are probably written by Matthew Aperry staffers or by other customers who allowed themselves to be bullied into it in order to have their issues addressed by customer service.

    LBrown
     

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